Viewing and downloading your bills
Viewing your current bill Select Self Serve at the top of the screen, and then select Billing from the drop-down menu. To view your most...
Viewing your current bill Select Self Serve at the top of the screen, and then select Billing from the drop-down menu. To view your most recent bill, select View PDF. To download your bill, head back to Billing and select Download bill (PDF). Viewing your previous bills Select Self Serve at the top of the...
Your Koodo bill after you cancel
It's important to understand how your bill works and what you can expect to see on it, because nobody likes unwanted surprises. This page aims...
It's important to understand how your bill works and what you can expect to see on it, because nobody likes unwanted surprises. This page aims to clarify what you’ll see on your bill after you cancel your Koodo account or Koodo number and why you might still receive more than one bill after cancelling. What...
Paying your phone bill in Self Serve
You can easily make a one-time payment through your bank, or with your credit card, Visa Debit or MasterCard Debit card via Self Serve. You'll...
You can easily make a one-time payment through your bank, or with your credit card, Visa Debit or MasterCard Debit card via Self Serve. You'll see your payments right away in your Self Serve account. You can also view your bill details and usage and download your bill. Log in to your account. Select the...
Returning or exchanging your Koodo phone
Within 24 hours, we'll send you a Purolator email, which includes a QR code and a waybill. Present these to a Purolator location within...
Within 24 hours, we'll send you a Purolator email, which includes a QR code and a waybill. Present these to a Purolator location within 10 days before the waybill expires. No need to print - they can do it for you. If you’re not happy with the phone you purchased, you can return the...
Why does Koodo use E-Bills?
Why does Koodo use E-Bills? It's a simple and secure way to view your bill details. You can view your E-bill anytime through Self Serve....
Why does Koodo use E-Bills? It's a simple and secure way to view your bill details. You can view your E-bill anytime through Self Serve. We'll send you a text and/or email alert to let you know when your bill is ready to view. If you need to check your billing history, we store it...
How to pay your monthly bill or manage your subscription
There are a number of easy ways to pay your Koodo monthly bill, such as paying through your bank, through Self Serve or by setting...
There are a number of easy ways to pay your Koodo monthly bill, such as paying through your bank, through Self Serve or by setting up pre-authorized payments (also known as auto-pay). If you have subscription services like Stream+ or Koodo Home Internet, you won’t receive a monthly bill. These are subscription based services, and...
Auto-pay discount
With the auto-pay discount, you can save up to $10 per month for each subscriber on an eligible in-market rate plan. Just set up an...
With the auto-pay discount, you can save up to $10 per month for each subscriber on an eligible in-market rate plan. Just set up an eligible pre-authorized payment method on your account to get the discount. What’s the difference between auto-pay and pre-authorized payments? There’s no difference between the two concepts - they’re interchangeable terms!...
Why your Koodo bill may be higher than you expected
We understand that it can be frustrating if your Koodo Mobile bill is higher than you expected. This page goes through some common reasons and...
We understand that it can be frustrating if your Koodo Mobile bill is higher than you expected. This page goes through some common reasons and explanations for unanticipated charges on your bill, like proration, credits expiring, previous Tab charges, roaming charges, or long-distance charges. The best way to check why your bill may be higher...
Explaining Koodo’s 3G Usage Price Increase
A new charge has been added to select customers' accounts to help us continue supporting legacy networks and the costs of maintaining old equipment. Since...
A new charge has been added to select customers' accounts to help us continue supporting legacy networks and the costs of maintaining old equipment. Since Koodo introduced our award-winning 5G network, we’ve seen great improvements in overall data speed, voice quality, and general connectivity. But as technology evolves, older network equipment becomes outdated and needs...
Charges explained
Charges on your first bill: If you're surprised by the amount on your first monthly bill, it might help to look at it this...
Charges on your first bill: If you're surprised by the amount on your first monthly bill, it might help to look at it this way... Your bill includes from your activation date to your billing date, plus the next full month in advance. This means that you'll see a partial charge for your plan...