Keeping our customers and team safe in response to COVID-19
At Koodo, our customers and our team are our top priority. We’re taking all of the appropriate safety precautions to protect and support you. Fast...
At Koodo, our customers and our team are our top priority. We’re taking all of the appropriate safety precautions to protect and support you. Fast and reliable access to information and health services has never been more essential, and we’re here to help. We’re following the lead of global, national and provincial health authorities and...
Prepaid 101 - Viewing your promos in Self Serve
You can view the details of any promo on your account by logging in to Self Serve and visiting the Overview page. In the section...
You can view the details of any promo on your account by logging in to Self Serve and visiting the Overview page. In the section called “My Promotions,” you’ll be able to see: Your usage on promo features (e.g. data bonuses). The remaining portion you have left if you’re on a promo that extends multiple...
Prepaid 101 - Things to know about redeeming your promos
From time to time, we offer special promos for select customers to redeem discounts, credits, bonus add-ons (and so much more!) on their Koodo Prepaid...
From time to time, we offer special promos for select customers to redeem discounts, credits, bonus add-ons (and so much more!) on their Koodo Prepaid service. These promos are redeemed using Promo Codes or they may also be Auto-load Promos (which are automatically applied offers on your base plan). Below are a few things you...
Prepaid 101 - Applying a promo when changing your plan
To apply a promo when changing your plan, just follow these steps: Sign in to , select "Change Base Plan" on the Overview page, select...
To apply a promo when changing your plan, just follow these steps: Sign in to , select "Change Base Plan" on the Overview page, select the plan you want, and scroll to the bottom of the page. Under the “Promotions” header, you’ll find the promos that are currently applied to your base plan. From here,...
Koodo Prepaid SIM Cards at Red Apple Stores & The Bargain! Shop
You can now buy Koodo Prepaid SIM Cards at select Red Apple Stores and The Bargain! Shop. To find the store locations nearest to you,...
You can now buy Koodo Prepaid SIM Cards at select Red Apple Stores and The Bargain! Shop. To find the store locations nearest to you, use the or store locators. Activating your Koodo Prepaid SIM Card You can easily activate your Koodo Prepaid SIM card . For more information about how to activate, follow our...
Before you buy a prepaid phone
Koodo phones are sold at Koodo stores, Best Buy, and Wal-Mart. Just so you know There are no credit checks on Koodo Prepaid phones. Premium...
Koodo phones are sold at Koodo stores, Best Buy, and Wal-Mart. Just so you know There are no credit checks on Koodo Prepaid phones. Premium messages are not supported on Koodo Prepaid. Returns and exchanges If you're not getting the results you want, Koodo offers a 15-day money back guarantee on your phone. You'll get...
Koodo Prepaid Self Serve FAQs
At Koodo Prepaid, we're on a mission to deliver an amazing online experience to our customers, by giving you all the tools you need right...
At Koodo Prepaid, we're on a mission to deliver an amazing online experience to our customers, by giving you all the tools you need right at your fingertips. We're excited to unveil the new platform we've built to truly put the power in your hands. Introducing the new Self Serve, Koodo Prepaid’s brand-new self-serve portal...
Topping up your prepaid account
How to top up your account You can top up your account by logging in to your account. Choose from three top-up options: 1. Credit...
How to top up your account You can top up your account by logging in to your account. Choose from three top-up options: 1. Credit or Debit card: You can easily pay your bill by registering a credit or Visa Debit card on your account. While you’re at it, you can also register for automatic...
Prepaid boosters
What is a Booster? Whenever you need long distance minutes, data, or anytime minutes, you can buy a add-on by logging in to Prepaid Self...
What is a Booster? Whenever you need long distance minutes, data, or anytime minutes, you can buy a add-on by logging in to Prepaid Self Serve. Here’s how: Log in to your account Select the Base Plan & Booster Add-ons tab Beside "Base Plan Minutes, Data & Booster Add-on(s)," select Add Booster Add-ons From the...
Prepaid SIM cards
Getting a Prepaid SIM card To activate your Koodo Prepaid phone, you'll need a Koodo Prepaid SIM Card. Order one today through TELUS.com, or get...
Getting a Prepaid SIM card To activate your Koodo Prepaid phone, you'll need a Koodo Prepaid SIM Card. Order one today through TELUS.com, or get one at . If you have a Prepaid SIM you wish to activate, you’ll need to go to our Prepaid site to see how. Activate . Getting another phone on...