Using Koodo Self Serve on your mobile phone
While we don’t have a Koodo app, our site is mobile-friendly! You can add the mobile-optimized Koodo Self Serve site to your phone's home screen...
While we don’t have a Koodo app, our site is mobile-friendly! You can add the mobile-optimized Koodo Self Serve site to your phone's home screen so you can keep tracking your usage, billing and more. It's basically like bookmarking the site on your phone for easy access. See our instructions below for both iPhone and...
Problems logging in?
Note: While we don’t have a Koodo app, our site is ! If you’re having trouble logging in, there’s probably a simple solution. Let us...
Note: While we don’t have a Koodo app, our site is ! If you’re having trouble logging in, there’s probably a simple solution. Let us help! FAQ 1. I’m being told my username or password is invalid. Did you recently reconfirm some information on your account? If so, use the email address and password you...
Changing your phone number
Note: To protect your privacy, this is an online-only transaction that must be done using Self Serve. Need to change your phone number? Here's how....
Note: To protect your privacy, this is an online-only transaction that must be done using Self Serve. Need to change your phone number? Here's how. *Your voicemail may be reset. Before submitting these changes, make sure to retrieve your voicemail messages. . From the Self Serve drop-down menu, select Mobile services. Under “Manage your phone...
Registering for Self Serve
Registering for Self Serve is super easy and only takes a few minutes. How to finish setting up your account When you activate or renew...
Registering for Self Serve is super easy and only takes a few minutes. How to finish setting up your account When you activate or renew your phone, an email will be sent to you from the store or call centre to set up your account. To complete your registration, go to your email inbox and...
Forgot Your Prepaid Password? & Issues Logging in to Prepaid
If you’re having problems logging in, make sure you’re using the right email and password. If you’ve forgotten your password, go to and select Forgot...
If you’re having problems logging in, make sure you’re using the right email and password. If you’ve forgotten your password, go to and select Forgot your password? If you still can’t get through, for help. Forgot your voicemail password? Voicemail passwords can be reset under the "Profile" tab in Self Serve: ...
Security
At Koodo, your privacy and personal information is no joke. That's why we have strict privacy and security policies in place to protect you....
At Koodo, your privacy and personal information is no joke. That's why we have strict privacy and security policies in place to protect you. We're constantly maintaining these standards and have taken measures to ensure that only the account holder can use our site to view or change their account information online. Some of...
Browser compatibility
If you’re experiencing issues with our site, try clearing your browser cookies and cache or closing your browser and logging in again. If you’re using...
If you’re experiencing issues with our site, try clearing your browser cookies and cache or closing your browser and logging in again. If you’re using Internet Explorer, we recommend using the latest versions of one of the following browsers instead for optimal performance: If you still experience issues after trying one of these recommended browsers,...
Changing your address
Note: To protect your privacy, this is an online-only transaction that must be done using Self Serve. Did you move recently? Change your address in...
Note: To protect your privacy, this is an online-only transaction that must be done using Self Serve. Did you move recently? Change your address in to keep your records updated. Here's how. . From the Self Serve drop-down menu, select My profile. Scroll down to Billing address and select Change. Your current address will appear...
Forgot your password?
We feel you. It happens to the best of us! On the , select Forgot? beside the password field. Enter the email that’s registered with...
We feel you. It happens to the best of us! On the , select Forgot? beside the password field. Enter the email that’s registered with your Koodo account. Enter your last name. Select Submit. You should receive a "reset password" link in your email within 15 minutes. Once you receive the email, select the link...
Forgot your Self Serve email?
Forgot what email you used to sign up for your Self Serve account? Don’t worry – we’ve got you! Here’s how to log back...
Forgot what email you used to sign up for your Self Serve account? Don’t worry – we’ve got you! Here’s how to log back in. Above the email field, select Forgot? Enter your first and last name. The names must match what was originally used to create the account. From the drop-down menu, choose...