__Note:__ To protect your privacy, this is an online-only transaction that must be done using Self Serve.

<div class="t-heading">Need to change your phone number? Here's how.</div>

*Your voicemail may be reset. Before submitting these changes, make sure to retrieve your voicemail messages.

1. [Log in to your Self Serve account](https://koodomobile.com/my-account "Log in to your Self Serve account").
2. From the Self Serve drop-down menu, select __Mobile services__.
3. Under “Manage your phone number,” select __Manage__.
4. Select __Change my number.__
5. Choose the province and city for your new number.<br>
6. Choose a new area code and the first three digits from the drop-down list, and select __Next__.
7. Choose a new phone number.
8. If no phone numbers appear, select a new area code number and search.
9. Select __Next__.
10. Review your changes and select __Submit__.
11. You’re done! Your new phone number will be confirmed.

<div class="t-heading t-heading-2">Just so you know</div>

- You won’t be able to change your rate plan during the billing cycle that you make this change.
- You won't be able to make or receive calls for 15 minutes.<br><br>

<div class="collapsible">
  <h3> FAQ </h3>
</div>
<div class="content">

__1. If I don’t like the phone number that I changed to, can I change it back to my original number?__ 

Your original number will be reserved for a period to prevent it from being used right away.

To get your old number back, please go to [Koodo Assist](https://www.koodomobile.com/en/help?autobots=rollout) and schedule a callback, so a rep can help you with this.

__2. Can I put a recording on my old number to announce my new phone number to incoming callers?__

No, this is currently not possible at Koodo.

__3. Is there a fee for changing a phone number?__

Any fees are listed in our ‘[Service fees](https://www.koodomobile.com/en/help?INTCMP=KMNew_NavMenu_support&INTCMP=KMNew_NavMenu_support)’ chart. 

__4. If I change my phone number, will people who dial my old number be redirected to the new number?__

No, we currently don’t have a feature that would redirect calls from your old number to your new number.

  </div>

<br><br> __Related help pages:__
- [Transferring your number to Koodo](https://www.koodomobile.com/en/help/moving-your-number-koodo)

<style>
  .t-heading {
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Need some new digits? Learn everything you need to know about changing your phone number with Koodo. 

Log in & Profile

My Account

Account setup

Forgot password

Registering

Logging in

Self Serve mobile site

Changing your phone number

__Note:__ To protect your privacy, this is an online-only transaction that must be done using Self Serve.

Did you move recently? Change your address in [Self Serve](https://koodomobile.com/my-account "Self Serve") to keep your records updated. Here's how.

1. [Log in to your Self Serve account](https://koodomobile.com/my-account "Log in to your Self Serve account").

2. From the __Self Serve__ drop-down menu, select __My profile__. Scroll down to __Billing address__ and select __Change__.

3. Your current address will appear in My Profile. To change it, select __Change__.
4. There are a few ways of finding your address:

    a) Start typing your address. When you find the correct address, select it and the form will automatically populate. Select __Submit__.

    or

    b) Manually type your address in the form. Select __Submit__.

5. Find your address on the green verification page and select __Save__.

6. You’ll return to __My profile__, where your address will be updated within 15 minutes.

### __Good to know__

- You must have a Canadian address to register.
- Your mailing address will be verified by Canada Post. If it can't be found in the system, please contact [Canada Post](https://www.canadapost.ca/pca/support/contact/).
- An address can be updated but not entirely removed.<br><br>

<div class="collapsible">
  <h3> FAQ </h3>
</div>
<div class="content">

__How can I update my address if I don't have an email address?__

If you’re unable to log in to Koodo Self Serve because you don’t have an email address, please schedule a callback through [Koodo Assist](https://www.koodomobile.com/en/help?autobots=rollout), and a rep will be happy to help you. 

__Why can't I ship to an address that is different from my billing address?__

While we understand that you might live where you don't have your card registered or that you might want items shipped to other family members, other houses, etc, we can ship only to the card's billing address as a security measure to prevent fraudulent purchases on your account.
  </div>

__Related help pages:__

- [Changing your Self Serve email](https://www.koodomobile.com/en/help/changing-your-self-serve-email) 

Just moved? Find out what you need to know about Changing your address with Koodo, right here. 

Changing your address


At Koodo, your privacy and personal information is no joke. That's why we have strict privacy and security policies in place to protect you. 

We're constantly maintaining these standards and have taken measures to ensure that only the account holder can use our site to view or change their account information online.

Some of the precautions we've taken include the following:

- A secure site with 128-bit encryption
- To protect your information, we lock your account after a certain number of unsuccessful attempts to log in
- Your password is never shared with Koodo representatives

For more details, see our [Privacy and Legal policies.](https://www.koodomobile.com/legal "Privacy and Legal policies.")

If you believe you’re a victim of fraud, please use [Koodo Assist](https://www.koodomobile.com/en/help?autobots=rollout) to request a callback from a rep.

__What to do if you suspect that someone has logged into your Koodo account without your permission:__

It is important to take immediate action to protect your account and personal information. Here are the steps you should follow:

1. __Change your password__: [Log in](http://koodo.com/selfserve) to your account and go to the "My Profile" section. From there, you can change your password to ensure that unauthorized individuals can no longer access your account.
2. __Review your account activity__: Check your account activity and transaction history to identify any unauthorized changes or suspicious activity. If you notice any unauthorized changes, please schedule a callback in [Koodo Assist](https://www.koodomobile.com/en/help?autobots=rollout)

<br><br>
__Related help pages:__
- [Forgot your password?](https://www.koodomobile.com/en/help/forgot-your-password)
- [Changing your Self Serve security question](https://www.koodomobile.com/en/help/changing-your-self-serve-security-question?search_api_views_article_search_fulltext=security)
- [Why is Koodo texting me?](https://www.koodomobile.com/en/help/why-is-koodo-texting-me?search_api_views_article_search_fulltext=security)


At Koodo, we take your security very seriously. Find out what we are doing to protect your information here. 

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Got a Q? We have the A.

Search our Help and Community pages.

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