Changing your phone number

Need to change your phone number? Here's how.

  1. Log in to your Self Serve account.
  2. From the Self Serve drop-down menu, select Mobile services.
  3. Under “Manage your phone number,” select Manage.
  4. Select Find a new number.
  5. Choose the province and city for your new number.
    a) If you need a phone number for a different province, please contact us.
  6. Choose a new area code and the first three digits from the drop-down list, and select Next.
  7. Choose a new phone number.
  8. If no phone numbers appear, select a new area code number and search.
  9. Select Next.
  10. Review your changes and select Submit.
  11. You’re done! Your new phone number will be confirmed.

Just so you know

  • You can customize any or all of the last 4 digits of your number by choosing Don’t see the number you want?
  • You won’t be able to change your rate plan during the billing cycle that you make this change.
  • You won't be able to make or receive calls for 15 minutes.
  • Your voicemail may be reset. Before submitting these changes, make sure to retrieve your voicemail messages.

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