Changing your phone number

Note: To protect your privacy, this transaction can’t be done over the phone with the help of a rep and must be completed online through Self Serve.

Need to change your phone number? Here's how.

  1. Log in to your Self Serve account.
  2. From the Self Serve drop-down menu, select Mobile services.
  3. Under “Manage your phone number,” select Manage.
  4. Select Find a new number.
  5. Choose the province and city for your new number.
  6. Choose a new area code and the first three digits from the drop-down list, and select Next.
  7. Choose a new phone number.
  8. If no phone numbers appear, select a new area code number and search.
  9. Select Next.
  10. Review your changes and select Submit.
  11. You’re done! Your new phone number will be confirmed.

Just so you know

  • You won’t be able to change your rate plan during the billing cycle that you make this change.
  • You won't be able to make or receive calls for 15 minutes.
  • Your voicemail may be reset. Before submitting these changes, make sure to retrieve your voicemail messages.

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