Changing your phone number

Need to change your phone number? Here's how.

1. Log in to your Self Serve account.
2. From the Self Serve drop-down menu, select Mobile services.
3. Under “Manage your phone number,” select Manage.
4. Select Find a new number.
5. Choose the province and city for your new number.
   a) If you need a phone number for a different province, please contact us.
   
6. Choose a new area code and the first three digits from the drop-down list, and select Next.
7. Choose a new phone number.
8. If no phone numbers appear, select a new area code number and search.
9. Select Next.
10. Review your changes and select Submit.
11. You’re done! Your new phone number will be confirmed.

Just so you know

• You can customize any or all of the last 4 digits of your number by choosing Don’t see the number you want?
• You won’t be able to change your rate plan during the billing cycle that you make this change.
• You won't be able to make or receive calls for 15 minutes.
• Your voicemail may be reset. Before submitting these changes, make sure to retrieve your voicemail messages.