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Changing your phone number

Note: To protect your privacy, this is an online-only transaction that must be done using Self Serve.

Need to change your phone number? Here's how.

*Your voicemail may be reset. Before submitting these changes, make sure to retrieve your voicemail messages.

  1. Log in to your Self Serve account.
  2. From the Self Serve drop-down menu, select Mobile services.
  3. Under “Manage your phone number,” select Manage.
  4. Select Find a new number.
  5. Choose the province and city for your new number.
  6. Choose a new area code and the first three digits from the drop-down list, and select Next.
  7. Choose a new phone number.
  8. If no phone numbers appear, select a new area code number and search.
  9. Select Next.
  10. Review your changes and select Submit.
  11. You’re done! Your new phone number will be confirmed.

Just so you know

  • You won’t be able to change your rate plan during the billing cycle that you make this change.
  • You won't be able to make or receive calls for 15 minutes.

FAQ

1. If I don’t like the phone number that I changed to, can I change it back to my original number?

Your original number will be reserved for a period to prevent it from being used right away.

To get your old number back, please go to Koodo Assist and schedule a callback, so a rep can help you with this.

2. Can I put a recording on my old number to announce my new phone number to incoming callers?

No, this is currently not possible at Koodo.

3. Is there a fee for changing a phone number?

Any fees are listed in our ‘Service fees’ chart.

4. If I change my phone number, will people who dial my old number be redirected to the new number?

No, we currently don’t have a feature that would redirect calls from your old number to your new number.



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