At Koodo, your privacy and personal information is no joke. That's why we have strict privacy and security policies in place to protect you.

We're constantly maintaining these standards and have taken measures to ensure that only the account holder can use our site to view or change their account information online.

Some of the precautions we've taken include the following:

  • A secure site with 128-bit encryption
  • To protect your information, we lock your account after a certain number of unsuccessful attempts to log in
  • Your password is never shared with Koodo representatives

For more details, see our Privacy and Legal policies.

If you believe you’re a victim of fraud, please use Koodo Assist to request a callback from a rep.

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