Third-party charges on your bill (3rd party billing and app purchases)
Third-party charges (also called 3rd party charges or third-party billing) are charges for apps, subscriptions, or digital services billed to your Koodo account by external...
Third-party charges (also called 3rd party charges or third-party billing) are charges for apps, subscriptions, or digital services billed to your Koodo account by external companies. These charges happen when you authorize a purchase on your device from companies like Boku, Busuu, Google, Microsoft and other app or service providers. Important: Koodo acts as a...
Explaining Koodo’s 3G Usage Price Increase
A new charge has been added to select customers' accounts to help us continue supporting legacy networks and the costs of maintaining old equipment. Since...
A new charge has been added to select customers' accounts to help us continue supporting legacy networks and the costs of maintaining old equipment. Since Koodo introduced our award-winning 5G network, we’ve seen great improvements in overall data speed, voice quality, and general connectivity. But as technology evolves, older network equipment becomes outdated and needs...
Koodo Price Increases
About price increases Price increases are sometimes necessary so that Koodo can deliver better service and coverage. We always consider other alternatives first, such as...
About price increases Price increases are sometimes necessary so that Koodo can deliver better service and coverage. We always consider other alternatives first, such as adjusting costs or increasing efficiency, but sometimes a price increase is the best option for ensuring continued quality service. How you’ll be notified If there is a price increase to...
Online payment methods
When shopping or paying your bill online with Koodo, it’s easy to pay confidently and securely. There are just a few things we want...
When shopping or paying your bill online with Koodo, it’s easy to pay confidently and securely. There are just a few things we want to let you know about the online payment methods we can accept: 1 - There are several ways you can pay your monthly bill online: If you pay with a...
Making changes to your plan
It’s easy to make changes to your plan, but keep in mind that your first bill after a change may look a little different from...
It’s easy to make changes to your plan, but keep in mind that your first bill after a change may look a little different from previous bills. You can avoid partial charges by making changes on your bill start date. Don’t know your bill start date? Head to to find out. When you make changes...
The Tab Bonus
Depending on the Phone and Tab you choose, you might get a Tab Bonus to reduce the cost of your phone, making it easy for...
Depending on the Phone and Tab you choose, you might get a Tab Bonus to reduce the cost of your phone, making it easy for you to get the phone you really want on the terms that are right for you. The difference between the Tab and the Tab Bonus is that you pay a...
Setting up pre-authorized payments
** To protect your privacy, this is an online-only transaction that must be done using Self Serve. Signing up for pre-authorized payments (also referred to...
** To protect your privacy, this is an online-only transaction that must be done using Self Serve. Signing up for pre-authorized payments (also referred to as auto-pay) is easy! Your bill payment will be automatically withdrawn from your chequing account, credit card, or Visa Debit/MasterCard Debit card every month, which means you don't need to...
Viewing and downloading your bills
Viewing your current bill Select Self Serve at the top of the screen, and then select Billing from the drop-down menu. To view your most...
Viewing your current bill Select Self Serve at the top of the screen, and then select Billing from the drop-down menu. To view your most recent bill, select View PDF. To download your bill, head back to Billing and select Download bill (PDF). Viewing your previous bills Select Self Serve at the top of the...
Your Koodo bill after you cancel
It's important to understand how your bill works and what you can expect to see on it, because nobody likes unwanted surprises. This page aims...
It's important to understand how your bill works and what you can expect to see on it, because nobody likes unwanted surprises. This page aims to clarify what you’ll see on your bill after you cancel your Koodo account or Koodo number and why you might still receive more than one bill after cancelling. What...
Paying your phone bill in Self Serve
You can easily make a one-time payment through your bank, or with your credit card, Visa Debit or MasterCard Debit card via Self Serve. You'll...
You can easily make a one-time payment through your bank, or with your credit card, Visa Debit or MasterCard Debit card via Self Serve. You'll see your payments right away in your Self Serve account. You can also view your bill details and usage and download your bill. Log in to your account. Select the...