How to enable Extended Network Coverage on your device
What is Extended Network Coverage? Extended Network Coverage is designed to give you cell service in certain spots across Canada where there is no...
What is Extended Network Coverage? Extended Network Coverage is designed to give you cell service in certain spots across Canada where there is no Koodo network coverage, by connecting you to a partner’s network. If you’re entering an area with Extended Network coverage, your phone will connect to the partner’s network (this typically takes...
Speed experience in rate plans
At Koodo, the choice is yours – even when it comes to speed. There are two speed experiences you can choose in our rate plans,...
At Koodo, the choice is yours – even when it comes to speed. There are two speed experiences you can choose in our rate plans, based on your needs and budget: 3G and 4G. All Koodo plans run on reliable and award-winning 5G and 4G LTE networks. We offer the below data speeds that you...
Koodo's network coverage
All Koodo plans run on reliable and award-winning 5G and 4G LTE networks, stretching your coverage from . Full access to the 5G network requires...
All Koodo plans run on reliable and award-winning 5G and 4G LTE networks, stretching your coverage from . Full access to the 5G network requires a 5G device and 5G speed rate plan. Compatible with Koodo – 4G (HSPA/LTE) frequency Koodo, TELUS, Virgin, Fido, Bell, Rogers Not compatible with Koodo – HSPA 900/2100 frequency Wind,...
I’m not getting any network service
If you can’t send or receive calls or text messages, check out our tips below for help. There might be a quick fix if your...
If you can’t send or receive calls or text messages, check out our tips below for help. There might be a quick fix if your phone has no service or isn’t able to send or receive calls and text messages. Try these troubleshooting tips: Turn off airplane mode: Make sure airplane mode is turned off....
E911, T911, and Emergency Services
Enhanced 911, or E911, is a service that allows emergency operators to provide better assistance to people calling 911 from their mobile phones. Enhanced 911,...
Enhanced 911, or E911, is a service that allows emergency operators to provide better assistance to people calling 911 from their mobile phones. Enhanced 911, or E911 Phase 1, is a service that displays your mobile phone number to emergency operators as well as the location of the cellular site carrying your call. E911 Phase...
9-8-8 service is now live in Canada
The mental health crisis and suicide prevention service can be reached via phone or texting at 9-8-8. 9-8-8 is for anyone who is thinking about...
The mental health crisis and suicide prevention service can be reached via phone or texting at 9-8-8. 9-8-8 is for anyone who is thinking about suicide, or who is worried about someone they know. Connect to a responder to get help without judgement. Call or text 9-8-8 toll-free, anytime for confidential support in English or...
Special service numbers for mobile phones
Find all the essential contacts you need, from medical emergencies to roadside assistance, right here in the Koodo network and the applicable charges you may...
Find all the essential contacts you need, from medical emergencies to roadside assistance, right here in the Koodo network and the applicable charges you may incur. Stay connected and informed with our curated directory. Canada-wide special numbers The following is a list of special and emergency numbers in the Koodo network. By Canadian convention, a...
My phone won’t connect to the internet
Sometimes your phone isn’t able to connect to the internet or your cellular data isn't working. Annoying, right? These tips below can help you solve...
Sometimes your phone isn’t able to connect to the internet or your cellular data isn't working. Annoying, right? These tips below can help you solve the problem. Your phone connects to the internet in two different ways: network data (4G LTE) and Wi-Fi. Before you head to a Koodo store or call us for help,...
Koodo coverage on the TTC
Koodo customers now have mobile coverage in select areas of the TTC subway system. Where on the TTC will I have a mobile network connection?...
Koodo customers now have mobile coverage in select areas of the TTC subway system. Where on the TTC will I have a mobile network connection? Line 1 – in the following stations and connecting tunnels: St. George Museum Queen’s Park St. Patrick Osgoode St. Andrew Union King Queen Dundas College Wellesley Bloor-Yonge Line 1 –...