Shock-Free Data

As of November 9, 2017, we’re switching you over to Shock-Free data

We’re moving all customers over to Shock-Free data on your next bill cycle starting November 9, 2017. Now you can say goodbye to unexpected data charges with notifications and data pauses. Customers who don’t want to receive data usage notifications can turn them off in their Self Serve account.

What is Shock-Free data?

Shock-Free data lets you be in control of your own data usage so you can avoid unexpected charges. That means you’ll never go over your data again without knowing. We’ll send you a text when you’re at 50%, 90% and 100% of your data usage.

When you reach your limit, we’ll pause your data so you don’t go over, which means no surprises on your bill.

Using data

Check out our handy data calculator.

Plans including Shock-Free data

All monthly Koodo plans as of March 10, 2016, include Shock-Free data at no extra charge. To see if you have Shock-Free data, you can log in to Self Serve and check your plan description.

If you’re an existing customer without Shock-Free data, you’ll need to change your plan by logging in to Self Serve or renewing your Tab.

Paused data & buying data top-ups

You can top up your data directly from your Koodo phone with these two options:

  1. Reply with keyword “YES” to 5337 to use your plan’s data pay-per-use rate.
  2. Reply with keyword “12YES” to add 300MB of data top-up for $12 and “22YES” to add 1GB of data top-up for $22

If you buy data and use it all up, it will be paused again. You can choose to continue using your data, but you’ll be charged your plan’s data pay-per-use rate.

You can only buy and use top-ups within the same bill cycle. Any leftover data can’t be carried over to the next bill cycle.

Turning off your data alerts

Data alerts can be turned off in your Self Serve account. If you turn them off, you won’t receive any more data alerts at 50%, 90% and 100% of usage. That means you won't be blocked when you go over your data limit and you’ll continue using data with our pay-per-use rates.

We are constantly finding ways to improve our service and the feedback you leave here helps us to do that. However, we can’t respond to individual messages from this form.

Need more help?

Visit the Koodo Community.

Check it out