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Lost or stolen Prepaid phone

If your Prepaid phone is lost or stolen, you should suspend your service right away.

Here's how to do it quickly:

  1. Log in to your Prepaid Self Serve account.
  2. Select the Phone Services tab.
  3. Select Suspend Service in the Lost/Stolen Phone section.

You can also call us at 1-866-99-KOODO to suspend your service. Just so you know, charges may apply for this call.

Need more help?

Visit the Koodo Community.

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