Lost or stolen Prepaid phone
If your Prepaid phone is lost or stolen, you should suspend your service right away.
Here's how to do it quickly:
- Log in to your Prepaid Self Serve account.
- Select the Phone Services tab.
- Select Suspend Service in the Lost/Stolen Phone section.
You can also call us at 1-866-99-KOODO to suspend your service. Just so you know, charges may apply for this call.