Changing your phone number

Need to change your phone number? Here's how.

  1. Log in to your Self Serve account.
  2. From the Self Serve drop-down menu, select Mobile services.
  3. Under “Manage your phone number,” select Manage.
  4. Select Find a new number.
  5. Choose the province and city for your new number.
    a) If you need a phone number for a different province, please contact us.
  6. Choose a new area code and the first three digits from the drop-down list, and select Next.
  7. Choose a new phone number.
  8. If no phone numbers appear, select a new area code number and search.
  9. Select Next.
  10. Review your changes and select Submit.
  11. You’re done! Your new phone number will be confirmed.

Just so you know

  • You can customize any or all of the last 4 digits of your number by choosing Don’t see the number you want?
  • You won’t be able to change your rate plan during the billing cycle that you make this change.
  • You won't be able to make or receive calls for 15 minutes.
  • Your voicemail may be reset. Before submitting these changes, make sure to retrieve your voicemail messages.
We are constantly finding ways to improve our service and the feedback you leave here helps us to do that. However, we can’t respond to individual messages from this form.

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