If you’re a Self Serve account holder/owner who would like to give other existing users __manager access__ to your online account, follow the steps below:

1. Log into Self Serve, go to your __My Profile__ page, and select __People and permissions__.
2. Check for any user requests to become a __Manager__ on your account.
3. You may choose to __accept__ or __decline__ manager requests. You can view all accepted requests in the Role Management __table__ detailing the customer names, e-mail addresses, and roles. 

__Note:__ Requests may only be received from users who have existing accounts in Self Serve.

__Good to know__
- Access requests can be initiated by an Account Manager only.
- Account Managers must have a valid email that is different from the account holder. Each person will have their own email and password to log into the account.

<br><br>
__Related help pages:__
- [Transfer of Ownership (TOWN)](https://www.koodomobile.com/en/help/transfer-of-ownership-town)
- [Permissions](https://www.koodomobile.com/en/help/permissions)


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Giving manager access to users on your Self Serve account

Want to see and keep your Customer Service Agreements from past years, but don’t feel like calling us to request them? Follow these quick and easy steps to view and download them online through your Self Serve account:

1. Log in to your [Self Serve](https://identity.koodomobile.com/as/authorization.oauth2?client_id=unifiedss_koodo&response_type=code&scope=profileinfohighdetail%20customerinfo%20internetservicemanagement%20securitymgmt%20paymentmanagement%20ordermgmt%20invoiceinfo%20devicemanagement%20phonenumbermgmt%20accountinfo%20accountmanagement%20loyaltyandrewards%20priceplaninfo%20accountactivity%20paymentprocessing%20wifimanagement%20PartnerProfile%20profilemanagement%20usagepreferencemanagement%20usagemeter%20wlspaymentmgmt%20homephonemanagement%20usagemanagement%20usagedetails%20usagenotificationacceptancehistory%20usageblockmanagement%20serviceeligibility%20servicemanagement%20hellocustomer%20billpreferencemanagement%20identityinfofulldetail%20serviceassociation%20callcontrolmanagement%20wlsserviceagreement%20wlsserviceandfeature%20wlspriceplan&redirect_uri=https%3A%2F%2Fapi.digital.koodomobile.com%2Foauth2%2Fcallback) account.

2. Select __Self Serve__ at the top of the screen, and then select __My profile__ from the drop-down menu.

3. In the __Your service agreements__ section at the bottom of the page, click __Download__. 

4. Depending on which browser you’re using, clicking __Download__ will open a new page, or you might be prompted to log in again. 

5. When the page that lists all your Customer Service Agreement appears, click the CSA for your preferred phone number and date range. 

6. The PDF that opens next will show you the details of your agreement. 

7. To download or print a copy for your print records, hover your mouse in the space above the document and, when the toolbar appears, click the __‘Download’__ or __‘Print’__ icon. 

And you’re done! 

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