Language
Region
Language
Region

Giving manager access to users on your Self Serve account

If you’re a Self Serve account holder/owner who would like to give other existing users manager access to your online account, follow the steps below:

  1. Log into Self Serve, go to your My Profile page, and select People and permissions.
  2. Check for any user requests to become a Manager on your account.
  3. You may choose to accept or decline manager requests. You can view all accepted requests in the Role Management table detailing the customer names, e-mail addresses, and roles.

Note: Requests may only be received from users who have existing accounts in Self Serve.

Good to know

  • Access requests can be initiated by an Account Manager only.
  • Account Managers must have a valid email that is different from the account holder. Each person will have their own email and password to log into the account.

Was this article helpful?

Need more help?

Visit the Koodo Community.