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Moving your phone number
You can move your number in Self Serve. Here s how. Log in to your Self Serve account. From the Self Serve drop-down menu, select Mobile services. Under...
You can move your number in Self Serve. Here s how. Log in to your Self Serve account. From the Self Serve drop-down menu, select Mobile services. Under “Manage your phone number,” select Manage. Select Transfer your phone number. Enter your new phone number. Select Next. If your number is eligible to move, fill out the required information. Select Submit. Your changes will...
Changing your rate plan
Changing your plan is easy! Just follow the steps below. Log in to your Self Serve account. Select Self Serve at the top of the screen, and...
Changing your plan is easy! Just follow the steps below. Log in to your Self Serve account. Select Self Serve at the top of the screen, and select Mobile services from the drop-down menu. Your current plan will be shown. To change it, select Change my plan. Select your phone type. Choose the plan you want, and select Switch to...
Problems logging in?
If you’re having trouble logging in, there’s probably a simple solution. Let us help! I’m being told my username or password is invalid. Did you recently reconfirm...
If you’re having trouble logging in, there’s probably a simple solution. Let us help! I’m being told my username or password is invalid. Did you recently reconfirm some information on your account? If so, use the email address and password you set up to log into Self Serve. Your username will no longer work. I’m trying to...
Paying your bill in Self Serve
You can easily make a one-time payment with your credit card or Visa Debit card via Self Serve. You ll see your payments right away...
You can easily make a one-time payment with your credit card or Visa Debit card via Self Serve. You ll see your payments right away in your Self Serve account. You can also view your bill details and usage and download your bill. Log in to your Self Serve account. Select View my bill (or select the...
Setting up pre-authorized payments
Signing up for pre-authorized payments is easy! Your bill payment will be automatically withdrawn from your chequing account, credit card, or Visa debit every month,...
Signing up for pre-authorized payments is easy! Your bill payment will be automatically withdrawn from your chequing account, credit card, or Visa debit every month, which means you don t need to remember to pay your bills, and they ll always be paid on time. No more late charges! To set up pre-authorized payments: Log in to...
Viewing and downloading your bills
Viewing your current bill Log in to your Self Serve account. Select Self Serve at the top of the screen, and then select Billing from the drop-down...
Viewing your current bill Log in to your Self Serve account. Select Self Serve at the top of the screen, and then select Billing from the drop-down menu. To view your most recent bill, select Your current bill. To download your bill, head back to Billing and select Download bill (PDF). Viewing your previous bills Log in to your Self...
Upgrading your phone
Need a new phone? Just head to a Koodo location near you to upgrade. Don’t feel like leaving the house? Follow these quick and easy...
Need a new phone? Just head to a Koodo location near you to upgrade. Don’t feel like leaving the house? Follow these quick and easy steps to upgrade your phone online: Log into Self Serve Click on Shop and select either Phones or Plans from the dropdown menu Choose a phone and add it to your cart. Choose a...
Reporting your lost or stolen phone
Losing your phone is a total bummer. Good thing is you can suspend your service right away to prevent the bad guys from using it....
Losing your phone is a total bummer. Good thing is you can suspend your service right away to prevent the bad guys from using it. Just follow these steps. Log in to your Self Serve account. On the Overview page, click Self Serve then select Mobile services from the drop-down menu. Select Report your lost or stolen...
Error messages and browser compatibility
If you’re having issues with our site, make sure you’ve updated your browser and are using the latest version of Chrome, Firefox, Safari or Internet...
If you’re having issues with our site, make sure you’ve updated your browser and are using the latest version of Chrome, Firefox, Safari or Internet Explorer. You can also try clearing your browser cookies and cache, closing your browser, and logging in or registering one more time. If you still can t access Self Serve, contact us and...
Viewing and downloading your Customer Service Agreements (CSA)
Want to see and keep your Customer Service Agreements from past years, but don’t feel like calling us to request them? Follow these quick and...
Want to see and keep your Customer Service Agreements from past years, but don’t feel like calling us to request them? Follow these quick and easy steps to view and download them online through your Self Serve account: Log in to your Self Serve account. Select Self Serve at the top of the screen, and then select...

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