Language
Region
Language
Region
Setting up pre-authorized payments
** To protect your privacy, this transaction can’t be done over the phone with the help of a rep and must be completed online through...
** To protect your privacy, this transaction can’t be done over the phone with the help of a rep and must be completed online through Self Serve. Signing up for pre-authorized payments is easy! Your bill payment will be automatically withdrawn from your chequing account, credit card, or Visa debit every month, which means you don't...
My battery is draining fast
Over time, your phone’s battery will start to drain quickly. Here are a few tips to save some battery life. Before heading over to a Koodo...
Over time, your phone’s battery will start to drain quickly. Here are a few tips to save some battery life. Before heading over to a Koodo store or contacting us for help, try these simple fixes if your battery is draining too quickly. Need extra help? See our interactive tutorials for easy-to-follow visuals. Restart your phone: Believe...
Monitoring your data in Self Serve
Nobody likes a surprise bill. Learn how to check your usage below, and never go overboard on your data again. Log in to your Self Serve...
Nobody likes a surprise bill. Learn how to check your usage below, and never go overboard on your data again. Log in to your Self Serve account. Select Self Serve at the top of the screen, and select Usage from the drop-down menu. A list of usage meters will show your airtime, data and messaging details.   Select...
Upgrading your phone
Need a new phone? You can either follow these steps to upgrade your phone online, or head to a Koodo location near you: Log into...
Need a new phone? You can either follow these steps to upgrade your phone online, or head to a Koodo location near you: Log into Self Serve Click on Shop and select either Phones or Plans from the dropdown menu Choose a phone and add it to your cart. Choose a plan and add it to your cart. If...
Using Koodo Self Serve on your mobile phone
While we don’t have a Koodo app, our site is mobile-friendly! You can add the mobile-optimized Koodo Self Serve site to your phone's home screen...
While we don’t have a Koodo app, our site is mobile-friendly! You can add the mobile-optimized Koodo Self Serve site to your phone's home screen so you can keep tracking your usage, billing and more. It's basically like bookmarking the site on your phone for easy access. See our instructions below for both iPhone and...
Registering for Self Serve
Registering for Self Serve is super easy and only takes a few minutes. How to finish setting up your account When you activate or renew your...
Registering for Self Serve is super easy and only takes a few minutes. How to finish setting up your account When you activate or renew your phone, an email will be sent to you from the store or call centre to set up your account. To complete your registration, go to your email inbox and open...
Changing your rate plan
Whether you're looking to get a new plan that offers more, or to downsize based on your current needs, changing your Koodo rate plan is...
Whether you're looking to get a new plan that offers more, or to downsize based on your current needs, changing your Koodo rate plan is easy! Just remember that certain promotional plans may require that you meet eligibility criteria, so if you don't see the plan you want as an available option, make sure you...
Changing your phone number
Note: To protect your privacy, this transaction can’t be done over the phone with the help of a rep and must be completed online through...
Note: To protect your privacy, this transaction can’t be done over the phone with the help of a rep and must be completed online through Self Serve. Need to change your phone number? Here's how. Log in to your Self Serve account. From the Self Serve drop-down menu, select Mobile services. Under “Manage your phone number,” select Manage. Select Find a...
I’m not getting any network service
If you can’t send or receive calls or text messages, check out our tips below for help. There might be a quick fix if your phone...
If you can’t send or receive calls or text messages, check out our tips below for help. There might be a quick fix if your phone has no service or isn’t able to send or receive calls and text messages. Before you head to a Koodo store for help, try these troubleshooting tips: Turn off airplane mode:...
Forgot Your Prepaid Password? & Issues Logging in to Prepaid
If you’re having problems logging in, make sure you’re using the right email and password. If you’ve forgotten your password, go to Prepaid Self Serve and...
If you’re having problems logging in, make sure you’re using the right email and password. If you’ve forgotten your password, go to Prepaid Self Serve and select Forgot your password? If you still can’t get through, contact us for help. Forgot your voicemail password? Contact us to reset your voicemail password....

Need more help?

Visit the Koodo Community.