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Viewing and downloading your Customer Service Agreements (CSA)
Want to see and keep your Customer Service Agreements from past years, but don’t feel like calling us to request them? Follow these quick and...
Want to see and keep your Customer Service Agreements from past years, but don’t feel like calling us to request them? Follow these quick and easy steps to view and download them online through your Self Serve account: Log in to your Self Serve account. Select Self Serve at the top of the screen, and then select...
Viewing and downloading your bills
Viewing your current bill Log in to your Self Serve account. Select Self Serve at the top of the screen, and then select Billing from the drop-down...
Viewing your current bill Log in to your Self Serve account. Select Self Serve at the top of the screen, and then select Billing from the drop-down menu. To view your most recent bill, select Your current bill. To download your bill, head back to Billing and select Download bill (PDF). Viewing your previous bills Log in to your Self...
Reporting your lost or stolen phone
Losing your phone is a total bummer. Good thing is you can suspend your service right away to prevent the bad guys from using it....
Losing your phone is a total bummer. Good thing is you can suspend your service right away to prevent the bad guys from using it. Just follow these steps. Log in to your Self Serve account. On the Overview page, click Self Serve then select Mobile services from the drop-down menu. Select Report your lost or stolen...
Changing your Self Serve security question
You can change your existing security question in Self Serve. Your security question is set up when you register for a Self Serve account and is...
You can change your existing security question in Self Serve. Your security question is set up when you register for a Self Serve account and is used to recover your Self Serve email if you’ve forgotten it. Log in to your Self Serve account. On the top left, select the Self Serve drop-down menu and choose My profile. On...
Changing your Self Serve email
Need to change the email you use to log in to Self Serve? Here s how to do it. Log in to your Self Serve...
Need to change the email you use to log in to Self Serve? Here s how to do it. Log in to your Self Serve account. On the top left, select the Self Serve drop-down menu and choose My profile. On the profile page, select Change email. Enter your new email address. Select Change email address. You’re done! You’ll see...
Changing your rate plan
Changing your plan is easy! Just follow the steps below. Log in to your Self Serve account. Select Self Serve at the top of the screen, and...
Changing your plan is easy! Just follow the steps below. Log in to your Self Serve account. Select Self Serve at the top of the screen, and select Mobile services from the drop-down menu. Your current plan will be shown. To change it, select Change my plan. Select your phone type. Choose the plan you want, and select Switch to...
Changing your phone number
Need to change your phone number? Here s how. Log in to your Self Serve account. From the Self Serve drop-down menu, select Mobile services. Under “Manage your...
Need to change your phone number? Here s how. Log in to your Self Serve account. From the Self Serve drop-down menu, select Mobile services. Under “Manage your phone number,” select Manage. Select Find a new number. Choose the province and city for your new number. a) If you need a phone number for a different province, please contact us. Choose a new...
Changing your address
Did you move recently? Change your address in Self Serve to keep your records updated. Here s how. Log in to your Self Serve account. From the...
Did you move recently? Change your address in Self Serve to keep your records updated. Here s how. Log in to your Self Serve account. From the Self Serve drop-down menu, select My profile. Scroll down to Billing address and select Change. Your current address will appear in My Profile. To change it, select Change. There are a few...
Changing your add-ons
You can change your add-ons by logging in to Self Serve. Here s how to do it. Log in to your Self Serve account. Select Self Serve...
You can change your add-ons by logging in to Self Serve. Here s how to do it. Log in to your Self Serve account. Select Self Serve at the top of the screen, and select Mobile services from the drop-down menu. Scroll down to the bottom of the page and select Add-ons. Select your phone type. Select the add-on(s) you...
Moving your phone number
You can move your number in Self Serve. Here s how. Log in to your Self Serve account. From the Self Serve drop-down menu, select Mobile services. Under...
You can move your number in Self Serve. Here s how. Log in to your Self Serve account. From the Self Serve drop-down menu, select Mobile services. Under “Manage your phone number”, select Manage. Select Transfer your phone number. Enter your new phone number. Select Next. If your number is eligible to move, fill out the required information. Select Submit. Your changes will...

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