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Changing your rate plan
Changing your plan is easy! Just follow the steps below. Log in to your Self Serve account. Select Self Serve at the top of the screen, and...
Changing your plan is easy! Just follow the steps below. Log in to your Self Serve account. Select Self Serve at the top of the screen, and select Mobile services from the drop-down menu. Your current plan will be shown. To change it, select Change my plan. Select your phone type. Choose the plan you want, and select Switch to...
Changing your address
Note: To protect your privacy, this transaction can’t be done over the phone with the help of a rep and must be completed online through...
Note: To protect your privacy, this transaction can’t be done over the phone with the help of a rep and must be completed online through Self Serve. Did you move recently? Change your address in Self Serve to keep your records updated. Here s how. Log in to your Self Serve account. From the Self Serve drop-down menu,...
Problems logging in?
Note: While we don’t have a Koodo app, our site is mobile-friendly! If you’re having trouble logging in, there’s probably a simple solution. Let us help! I’m...
Note: While we don’t have a Koodo app, our site is mobile-friendly! If you’re having trouble logging in, there’s probably a simple solution. Let us help! I’m being told my username or password is invalid. Did you recently reconfirm some information on your account? If so, use the email address and password you set up to log into...
Viewing and downloading your bills
Viewing your current bill Log in to your Self Serve account. Select Self Serve at the top of the screen, and then select Billing from the drop-down...
Viewing your current bill Log in to your Self Serve account. Select Self Serve at the top of the screen, and then select Billing from the drop-down menu. To view your most recent bill, select Your current bill. To download your bill, head back to Billing and select Download bill (PDF). Viewing your previous bills Log in to your Self...
I’m not getting any network service
If you can’t send or receive calls or text messages, check out our tips below for help. There might be a quick fix if your phone...
If you can’t send or receive calls or text messages, check out our tips below for help. There might be a quick fix if your phone has no service or isn’t able to send or receive calls and text messages. Before you head to a Koodo store for help, try these troubleshooting tips: Turn off airplane mode:...
Registering for Self Serve
Find this answer on Koodo Prepaid. Registering for Self Serve is super easy and only takes a few minutes. How to finish setting up your account When...
Find this answer on Koodo Prepaid. Registering for Self Serve is super easy and only takes a few minutes. How to finish setting up your account When you activate or renew your phone, an email will be sent to you from the store or call centre to set up your account. To complete your registration, go to...
Setting up pre-authorized payments
** To protect your privacy, this transaction can’t be done over the phone with the help of a rep and must be completed online through...
** To protect your privacy, this transaction can’t be done over the phone with the help of a rep and must be completed online through Self Serve. Signing up for pre-authorized payments is easy! Your bill payment will be automatically withdrawn from your chequing account, credit card, or Visa debit every month, which means you don...
Changing your phone number
Note: To protect your privacy, this transaction can’t be done over the phone with the help of a rep and must be completed online through...
Note: To protect your privacy, this transaction can’t be done over the phone with the help of a rep and must be completed online through Self Serve. Need to change your phone number? Here s how. Log in to your Self Serve account. From the Self Serve drop-down menu, select Mobile services. Under “Manage your phone number,” select Manage. Select Find...
Browser compatibility
If you’re experiencing issues with our site, try clearing your browser cookies and cache or closing your browser and logging in again. If you’re using...
If you’re experiencing issues with our site, try clearing your browser cookies and cache or closing your browser and logging in again. If you’re using Internet Explorer, we recommend using the latest versions of one of the following browsers instead for optimal performance: Google Chrome Mozilla Firefox Microsoft Edge If you still experience issues after trying...
Upgrading your phone
Need a new phone? Just head to a Koodo location near you to upgrade. Don’t feel like leaving the house? Follow these quick and easy...
Need a new phone? Just head to a Koodo location near you to upgrade. Don’t feel like leaving the house? Follow these quick and easy steps to upgrade your phone online: Log into Self Serve Click on Shop and select either Phones or Plans from the dropdown menu Choose a phone and add it to your cart. Choose a...

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