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Changing your Self Serve security question
You can change your existing security question in Self Serve. Your security question is set up when you register for a Self Serve account and is...
You can change your existing security question in Self Serve. Your security question is set up when you register for a Self Serve account and is used to recover your Self Serve email if you’ve forgotten it. Log in to your Self Serve account. On the top left, select the Self Serve dropdown menu and choose My profile. On the profile page, select Change...
Changing your add-ons
You can change your addons by logging in to Self Serve. Here's how to do it. Log in to your Self Serve account. Select Self Serve at...
You can change your addons by logging in to Self Serve. Here's how to do it. Log in to your Self Serve account. Select Self Serve at the top of the screen, and select Mobile services from the dropdown menu. Scroll down to the bottom of the page and select Addons. Select your phone type. Select the addon(s) you want, and Confirm. Review your changes, and...
Security
At Koodo, your privacy and personal information is no joke. That's why we have strict privacy and security policies in place to protect you. We're...
At Koodo, your privacy and personal information is no joke. That's why we have strict privacy and security policies in place to protect you. We're constantly maintaining these standards and have taken measures to ensure that only the account holder can use our site to view or change their account information online. Some of the precautions we've taken include the...
Reporting your lost or stolen phone
Losing your phone is a total bummer. Good thing is you can suspend your service right away to prevent the bad guys from using it....
Losing your phone is a total bummer. Good thing is you can suspend your service right away to prevent the bad guys from using it. Just follow these steps. Log in to your Self Serve account. Select the Mobile services section in the dropdown menu. Select Report your lost or stolen phone. Select Suspend my phone. Your phone is now suspended. You...
Registering for prepaid Self Serve
If you activated your phone online, you're already registered for Prepaid Self Serve. Log in using the email and password you chose when you activated...
If you activated your phone online, you're already registered for Prepaid Self Serve. Log in using the email and password you chose when you activated your phone. If you activated instore, registration only takes a few minutes. All you need is: Your email address Your Koodo Prepaid phone number During the registration process, a 4digit code will be sent to your Koodo phone...
Paying your bill in Self Serve
You can easily make a onetime payment using Self Serve with your credit card or Visa Debit card. You'll see your payments right away in your...
You can easily make a onetime payment using Self Serve with your credit card or Visa Debit card. You'll see your payments right away in your Self Serve account. You can also view your bill details, usage, and download your bill. Log in to your Self Serve account. On the main page, select View my bill. Or, from the top dropdown menu, select...
Moving your phone number
You can move your number in Self Serve. Here's how. Log in to your Self Serve account. From the Self Serve dropdown menu, select Mobile services. Under “Manage...
You can move your number in Self Serve. Here's how. Log in to your Self Serve account. From the Self Serve dropdown menu, select Mobile services. Under “Manage your phone number”, select Manage. Select Transfer your phone number. Enter your new phone number. Select Next. If your number is eligible to move, fill out the required information. Select Submit. Your changes will be confirmed. If you're a new customer...
Lost or stolen Prepaid phone
If your Prepaid phone is lost or stolen, you should suspend your service right away. Here's how to do it quickly: Log in to...
If your Prepaid phone is lost or stolen, you should suspend your service right away. Here's how to do it quickly: Log in to your Prepaid Self Serve account. Select the Phone Services tab. Select Suspend Service in the Lost/Stolen Phone section. You can also Contact Us to suspend your service. Just so you know, charges may apply for this...
Forgot Your Prepaid Password? & Issues Logging in to Prepaid
If you’re having problems logging in, make sure you’re using the right email and password. If you’ve forgotten your password, go to Prepaid Self Serve and...
If you’re having problems logging in, make sure you’re using the right email and password. If you’ve forgotten your password, go to Prepaid Self Serve and select Forgot your password? If you still can’t get through, contact us for help. Forgot your voicemail password? Contact us to reset your voicemail password....
Forgot your password?
We feel you. It happens to the best of us! On the Self Serve login page, select Forgot? beside the password field. Enter the email that’s registered...
We feel you. It happens to the best of us! On the Self Serve login page, select Forgot? beside the password field. Enter the email that’s registered with your Koodo account. Enter your last name. Select Submit. You should receive a "reset password" link in your email within 15 minutes. Once you receive the email, select the link and create your new password. Just so you know It...

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