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I’m not getting any network service
If you can’t send or receive calls or text messages, check out our tips below for help. There might be a quick fix if your phone...
If you can’t send or receive calls or text messages, check out our tips below for help. There might be a quick fix if your phone has no service or isn’t able to send or receive calls and text messages. Before you head to a Koodo store for help, try these troubleshooting tips: Turn off airplane mode:...
Upgrading your phone
Need a new phone? Just head to a Koodo location near you to upgrade. Don’t feel like leaving the house? Follow these quick and easy...
Need a new phone? Just head to a Koodo location near you to upgrade. Don’t feel like leaving the house? Follow these quick and easy steps to upgrade your phone online: Log into Self Serve Click on Shop and select either Phones or Plans from the dropdown menu Choose a phone and add it to your cart. Choose a...
Changing your add-ons
You can change your add-ons by logging in to Self Serve. Here s how to do it. Log in to your Self Serve account. Select Self Serve...
You can change your add-ons by logging in to Self Serve. Here s how to do it. Log in to your Self Serve account. Select Self Serve at the top of the screen, and select Mobile services from the drop-down menu. Select the Manage add-ons button. Select the add-on(s) you want, review your changes, and select Submit. Woohoo! You’ve changed...
Changing your address
Did you move recently? Change your address in Self Serve to keep your records updated. Here s how. Log in to your Self Serve account. From the...
Did you move recently? Change your address in Self Serve to keep your records updated. Here s how. Log in to your Self Serve account. From the Self Serve drop-down menu, select My profile. Scroll down to Billing address and select Change. Your current address will appear in My Profile. To change it, select Change. There are a few...
Viewing and downloading your bills
Viewing your current bill Log in to your Self Serve account. Select Self Serve at the top of the screen, and then select Billing from the drop-down...
Viewing your current bill Log in to your Self Serve account. Select Self Serve at the top of the screen, and then select Billing from the drop-down menu. To view your most recent bill, select Your current bill. To download your bill, head back to Billing and select Download bill (PDF). Viewing your previous bills Log in to your Self...
Security
At Koodo, your privacy and personal information is no joke. That s why we have strict privacy and security policies in place to protect you....
At Koodo, your privacy and personal information is no joke. That s why we have strict privacy and security policies in place to protect you. We re constantly maintaining these standards and have taken measures to ensure that only the account holder can use our site to view or change their account information online. Some of...
Setting up pre-authorized payments
Signing up for pre-authorized payments is easy! Your bill payment will be automatically withdrawn from your chequing account, credit card, or Visa debit every month,...
Signing up for pre-authorized payments is easy! Your bill payment will be automatically withdrawn from your chequing account, credit card, or Visa debit every month, which means you don t need to remember to pay your bills, and they ll always be paid on time. No more late charges! Note: Pre-authorized payments are withdrawn 10 days...
Paying your bill in Self Serve
You can easily make a one-time payment with your credit card or Visa Debit card via Self Serve. You ll see your payments right away...
You can easily make a one-time payment with your credit card or Visa Debit card via Self Serve. You ll see your payments right away in your Self Serve account. You can also view your bill details and usage and download your bill. Log in to your Self Serve account. Select View my bill (or select the...
Registering for Self Serve
Find this answer on Koodo Prepaid. Registering for Self Serve is super easy and only takes a few minutes. How to finish setting up your account When...
Find this answer on Koodo Prepaid. Registering for Self Serve is super easy and only takes a few minutes. How to finish setting up your account When you activate or renew your phone, an email will be sent to you from the store or call centre to set up your account. To complete your registration, go to...
Forgot your password?
We feel you. It happens to the best of us! On the Self Serve login page, select Forgot? beside the password field. Enter the email that’s registered...
We feel you. It happens to the best of us! On the Self Serve login page, select Forgot? beside the password field. Enter the email that’s registered with your Koodo account. Enter your last name. Select Submit. You should receive a "reset password" link in your email within 15 minutes. Once you receive the email, select the link and create your...

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