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Moving your phone number
You can move your number in Self Serve. Here's how. Log in to your Self Serve account. From the Self Serve dropdown menu, select Mobile services. Under “Manage...
You can move your number in Self Serve. Here's how. Log in to your Self Serve account. From the Self Serve dropdown menu, select Mobile services. Under “Manage your phone number”, select Manage. Select Transfer your phone number. Enter your new phone number. Select Next. If your number is eligible to move, fill out the required information. Select Submit. Your changes will be confirmed. If you're a new customer...
Forgot your Prepaid password? & Issues logging in to Prepaid
If you’re having problems logging in, make sure you’re using the right email and password. If you’ve forgotten your password, go to Prepaid Self Serve and...
If you’re having problems logging in, make sure you’re using the right email and password. If you’ve forgotten your password, go to Prepaid Self Serve and select Forgot your password? If you still can’t get through, contact us for help. Forgot your voicemail password? Contact us to reset your voicemail password....
Registering for Self Serve
Registering for Self Serve is super easy and only takes a few minutes. How to set up your account When you activate or renew your...
Registering for Self Serve is super easy and only takes a few minutes. How to set up your account When you activate or renew your phone, an email will be sent to you from the store or call centre to set up your account. To complete your registration, go to your email inbox and open the email we sent...
Paying your bill in Self Serve
You can easily make a onetime payment using Self Serve with your credit card or Visa Debit card. You'll see your payments right away in your...
You can easily make a onetime payment using Self Serve with your credit card or Visa Debit card. You'll see your payments right away in your Self Serve account. You can also view your bill details, usage, and download your bill. Log in to your Self Serve account. On the main page, select View my bill. Or, from the top dropdown menu, select...
More help from Google
Got questions? Go to your phone’s manufacturer page for more info. ...
Got questions? Go to your phone’s manufacturer page for more info. ...
Error messages and browser compatibility
If you’re having issues with our site, make sure you’ve updated your browser and are using the latest version of Chrome, Firefox, Safari or Internet...
If you’re having issues with our site, make sure you’ve updated your browser and are using the latest version of Chrome, Firefox, Safari or Internet Explorer. You can also try clearing your browser cookies and cache, closing your browser, and logging in or registering one more time. If you still can't access Self Serve, contact us and a rep will help you out....
Changing your Self Serve security question
You can change your existing security question in Self Serve. Your security question is set up when you register for a Self Serve account and is...
You can change your existing security question in Self Serve. Your security question is set up when you register for a Self Serve account and is used to recover your Self Serve email if you’ve forgotten it. Log in to your Self Serve account. On the top left, select the Self Serve dropdown menu and choose My profile. On the profile page, select Change...
Changing your add-ons
You can change your addons by logging in to Self Serve. Here's how to do it. Log in to your Self Serve account. Select Self Serve at...
You can change your addons by logging in to Self Serve. Here's how to do it. Log in to your Self Serve account. Select Self Serve at the top of the screen, and select Mobile services from the dropdown menu. Scroll down to the bottom of the page and select Addons. Select your phone type. Select the addon(s) you want, and Confirm. Review your changes, and...
Email unavailable on Self Serve
If you already have a username and password, visit koodomobile.com/selfserve, and try logging in with that information. You'll be asked to confirm some account information,...
If you already have a username and password, visit koodomobile.com/selfserve, and try logging in with that information. You'll be asked to confirm some account information, and will need to validate your email address by clicking on the link we'll email you. From then on, you should use your email address and password to log in to Self Serve. If you forgot...
Changing your phone number
Need to change your phone number? Here's how. Log in to your Self Serve account. From the Self Serve dropdown menu, select Mobile services. Under “Manage your phone...
Need to change your phone number? Here's how. Log in to your Self Serve account. From the Self Serve dropdown menu, select Mobile services. Under “Manage your phone number,” select Manage. Select Find a new number. Choose the province and city for your new number. a) If you need a phone number for a different province, please contact us. Choose a new area code and the first...

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