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Security
At Koodo, your privacy and personal information is no joke. That's why we have strict privacy and security policies in place to protect you. We're...
At Koodo, your privacy and personal information is no joke. That's why we have strict privacy and security policies in place to protect you. We're constantly maintaining these standards and have taken measures to ensure that only the account holder can use our site to view or change their account information online. Some of the precautions...
Setting up pre-authorized payments
** To protect your privacy, this is an online-only transaction that must be done using Self Serve. Signing up for pre-authorized payments is easy! Your bill...
** To protect your privacy, this is an online-only transaction that must be done using Self Serve. Signing up for pre-authorized payments is easy! Your bill payment will be automatically withdrawn from your chequing account, credit card, or Visa debit every month, which means you don't need to remember to pay your bills, and they'll always...
Glossary of common Koodo terminology
Here you'll find an alphabetical list of definitions for terms that are commonly used throughout the Koodo web experience. Term Definition Additional...
Here you'll find an alphabetical list of definitions for terms that are commonly used throughout the Koodo web experience. Term Definition Additional airtime charges These are charges that are not included in your current rate plan. Examples of times when you’ll have additional airtime charges:- When you use call forwarding- When you...
Upgrading your phone
Need a new phone? You can either follow these steps to upgrade your phone online, or head to a Koodo location near you: Log into...
Need a new phone? You can either follow these steps to upgrade your phone online, or head to a Koodo location near you: Log into Self Serve Click on Shop and select either Phones or Plans from the dropdown menu Choose a phone and add it to your cart. Choose a plan and add it to your cart. You'll...
Changing your rate plan
Whether you're looking to get a new plan that offers more, or to downsize based on your current needs, changing your Koodo rate plan is...
Whether you're looking to get a new plan that offers more, or to downsize based on your current needs, changing your Koodo rate plan is easy! Just remember that certain promotional plans may require that you meet eligibility criteria, so if you don't see the plan you want as an available option, make sure you...
Changing your Self Serve email
Need to change the email you use to log in to Self Serve? Here's how to do it. Log in to your Self Serve account. From the...
Need to change the email you use to log in to Self Serve? Here's how to do it. Log in to your Self Serve account. From the Self Serve dropdown menu, choose My profile. On the My profile page, under the Security section and beside your email address, select Change. Enter your new email address. Select Change email address. You’re done!...
Reporting your lost or stolen phone
Losing your phone is a total bummer. Good thing is you can suspend your service right away to prevent the bad guys from using it....
Losing your phone is a total bummer. Good thing is you can suspend your service right away to prevent the bad guys from using it. Just follow these steps. Log in to your Self Serve account. On the Overview page, click Self Serve then select Mobile services from the drop-down menu. Select Report your lost or stolen phone. Select...
Paying your bill in Self Serve
You can easily make a one-time payment with your credit card or Visa Debit card via Self Serve. You'll see your payments right away in...
You can easily make a one-time payment with your credit card or Visa Debit card via Self Serve. You'll see your payments right away in your Self Serve account. You can also view your bill details and usage and download your bill. Log in to your Self Serve account. Select View my bill (or select the Self...
Changing your phone number
Note: To protect your privacy, this is an online-only transaction that must be done using Self Serve. Need to change your phone number? Here's how. *Your voicemail...
Note: To protect your privacy, this is an online-only transaction that must be done using Self Serve. Need to change your phone number? Here's how. *Your voicemail may be reset. Before submitting these changes, make sure to retrieve your voicemail messages. Log in to your Self Serve account. From the Self Serve drop-down menu, select Mobile services. Under “Manage your phone...
Your Koodo bill after you’ve activated a new account or added a new line
It's important to understand how your bill works and what you can expect to see on it, because nobody likes unwanted surprises. Making changes on...
It's important to understand how your bill works and what you can expect to see on it, because nobody likes unwanted surprises. Making changes on your account can sometimes result in one-time charges related to the change. This page aims to clarify some of these charges, which you might see on a bill after purchasing...

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