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Changing your address
Did you move recently? Change your address in Self Serve to keep your records updated. Here s how. Log in to your Self Serve account. From the...
Did you move recently? Change your address in Self Serve to keep your records updated. Here s how. Log in to your Self Serve account. From the Self Serve drop-down menu, select My profile. Scroll down to Billing address and select Change. Your current address will appear in My Profile. To change it, select Change. There are a few...
Using Koodo Self Serve on your mobile phone
You can add the mobile-optimized Koodo Self Serve site to your phone s home screen so you can keep tracking your usage, billing and more....
You can add the mobile-optimized Koodo Self Serve site to your phone s home screen so you can keep tracking your usage, billing and more. It s basically like bookmarking the site on your phone for easy access. See our instructions below for both iPhone and Android. How to add Self Serve on your iPhone...
I’m not getting any network service
If you can’t send or receive calls or text messages, check out our tips below for help. There might be a quick fix if your phone...
If you can’t send or receive calls or text messages, check out our tips below for help. There might be a quick fix if your phone has no service or isn’t able to send or receive calls and text messages. Before you head to a Koodo store for help, try these troubleshooting tips: Turn off airplane mode:...
Paying your bill in Self Serve
You can easily make a one-time payment with your credit card or Visa Debit card via Self Serve. You ll see your payments right away...
You can easily make a one-time payment with your credit card or Visa Debit card via Self Serve. You ll see your payments right away in your Self Serve account. You can also view your bill details and usage and download your bill. Log in to your Self Serve account. Select View my bill (or select the...
Upgrading your phone
Want top-shelf phones for less? Consider switching to TELUS - we’re part of the same team. Need a new phone? Just head to a Koodo location...
Want top-shelf phones for less? Consider switching to TELUS - we’re part of the same team. Need a new phone? Just head to a Koodo location near you to upgrade. Don’t feel like leaving the house? Follow these quick and easy steps to upgrade your phone online: Log into Self Serve Click on Shop and select either Phones...
Setting up pre-authorized payments
Signing up for pre-authorized payments is easy! Your bill payment will be automatically withdrawn from your chequing account, credit card, or Visa debit every month,...
Signing up for pre-authorized payments is easy! Your bill payment will be automatically withdrawn from your chequing account, credit card, or Visa debit every month, which means you don t need to remember to pay your bills, and they ll always be paid on time. No more late charges! Note: Pre-authorized payments are withdrawn 10 days...
Changing your rate plan
Changing your plan is easy! Just follow the steps below. Log in to your Self Serve account. Select Self Serve at the top of the screen, and...
Changing your plan is easy! Just follow the steps below. Log in to your Self Serve account. Select Self Serve at the top of the screen, and select Mobile services from the drop-down menu. Your current plan will be shown. To change it, select Change my plan. Select your phone type. Choose the plan you want, and select Switch to...
Problems logging in?
If you’re having trouble logging in, there’s probably a simple solution. Let us help! I’m being told my username or password is invalid. Did you recently reconfirm...
If you’re having trouble logging in, there’s probably a simple solution. Let us help! I’m being told my username or password is invalid. Did you recently reconfirm some information on your account? If so, use the email address and password you set up to log into Self Serve. Your username will no longer work. I’m trying to...
Viewing and downloading your bills
Viewing your current bill Log in to your Self Serve account. Select Self Serve at the top of the screen, and then select Billing from the drop-down...
Viewing your current bill Log in to your Self Serve account. Select Self Serve at the top of the screen, and then select Billing from the drop-down menu. To view your most recent bill, select Your current bill. To download your bill, head back to Billing and select Download bill (PDF). Viewing your previous bills Log in to your Self...
Reporting your lost or stolen phone
Losing your phone is a total bummer. Good thing is you can suspend your service right away to prevent the bad guys from using it....
Losing your phone is a total bummer. Good thing is you can suspend your service right away to prevent the bad guys from using it. Just follow these steps. Log in to your Self Serve account. On the Overview page, click Self Serve then select Mobile services from the drop-down menu. Select Report your lost or stolen...

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