Returning your hardware
To find out how the potential Canada Post strike may impact your returns, check out our . If you’ve cancelled your Internet services with...
To find out how the potential Canada Post strike may impact your returns, check out our . If you’ve cancelled your Internet services with Koodo or you need to exchange your device for a new one, it’s time to return your hardware! Just follow the super simple instructions below that match your situation: If...
Koodo Internet: General FAQs
Why choose Koodo Internet? At Koodo, we offer subscription-based internet services that are wallet-friendly, dependable, and easy to set up. With us, you can get...
Why choose Koodo Internet? At Koodo, we offer subscription-based internet services that are wallet-friendly, dependable, and easy to set up. With us, you can get the internet speed you need at the price you want with no surprises and a reliable internet connection you can count on. It’s so simple that you can set it...
How do I cancel my Koodo Internet subscription?
We'll surely miss you, but we get it - some things must come to an end. To cancel your service, just follow these easy steps:...
We'll surely miss you, but we get it - some things must come to an end. To cancel your service, just follow these easy steps: Heads up! Once you've cancelled your Internet subscription, it can’t be restored or resumed so, if you change your mind later, you'll need to buy it again. If you’re looking...
How do I change my internet plan?
Current plan not working for you? Or maybe you want something even faster? We’ve got you covered. To change your internet plan, just follow these...
Current plan not working for you? Or maybe you want something even faster? We’ve got you covered. To change your internet plan, just follow these easy steps: Manage your internet plan Log in to From the “Self Serve” menu at the top of the page, go to Subscriptions. Under your subscription box, locate your current...
How do I change my address?
To change your address, simply reach out to us through and request a callback from one of our reps. They'll be happy to assist you...
To change your address, simply reach out to us through and request a callback from one of our reps. They'll be happy to assist you in getting your service details and information updated! If you’re moving outside of Canada, please cancel your Koodo Internet subscription before making your moving arrangements. In the meantime, here are...
Where can I find a copy of my CSA?
If you're wondering where to find a copy of your CSA (Customer Service Agreement), we've got you covered! Follow these simple steps to locate and...
If you're wondering where to find a copy of your CSA (Customer Service Agreement), we've got you covered! Follow these simple steps to locate and access your CSA, so you can have all the information you need at your fingertips: 1) Look for your order confirmation email (it's the email we sent you right after...