Prepaid base plans
To use Koodo Prepaid, you'll need to buy a base plan first. When it comes to Koodo base plans, there are no pay-per-use charges. You'll have unlimited access to your included features for 30 days, and you get exactly what you paid for. No surprises.
To access your Prepaid phone service, including any Boosters on your account, you'll need to purchase a base plan. If you don’t renew your base plan when it expires, your prepaid service will be suspended until you top-up and purchase a base plan again.
Changing your base plan
You can change your base plan any time in Prepaid Self Serve.
If you're changing your base plan while there’s an active base plan already on the account, just remember that the change is applied immediately and you won't be refunded for the days remaining in your current base plan.
If you do this, be sure you have enough service credits on your account to cover the cost of your newly selected base plan, otherwise your service will be suspended. If you're changing your base plan in Self Serve while your service is suspended due to an expired rate plan, we suggest you change the base plan first, and then top up as a second step.
Renewing your base plan
You can view your base plan renewal date by logging into Prepaid Self Serve.
Your base plan will automatically renew every 30 days, as long as there are sufficient service credits on your Koodo Prepaid account balance before the time of renewal.
If you didn't have sufficient service credits at the time of renewal and your base plan expired, you can simply resume your Koodo Prepaid service by topping up your account. As soon as enough service credits are added to cover the cost of your base plan, it will automatically renew.
To make sure you have sufficient service credits at the time of your base plan renewal, register for automatic 30-day top-ups – it makes Koodo Prepaid truly worry-free.
And with automatic top-ups on your account, a 10% savings on the cost of your base plan will be credited back to your account each time your base plan renews. The credit is a negative amount applied on your account that can be used towards future top-ups or Boosters. Set up automatic 30-day top-ups when you activate your Koodo Prepaid service, or by logging into Prepaid Self Serve.
Making calls on the Unlimited Messaging base plan
Exclusively at Koodo, the Unlimited Messaging base plan gives you unlimited text and picture messaging 24/7 for 30 days. There are no pay-per-use charges. With this plan, you can't make or receive calls on your phone.
If you want to make or receive calls, simply add a Talk Booster, starting from $5 (and they don’t expire!). If you don’t end up using all your minutes, they’ll carry over the next time you renew your base plan.
Expired base plans
If you just bought a base plan and saw a message in Self Serve that your base plan expired, this means you didn’t have sufficient funds on your account balance to activate the base plan. Once you top-up your account to cover the cost of your selected base plan, your service status will change to "Active" and you'll be able to access your services.
Province-wide calling means you can make outgoing calls to any number within your home province. Plus, you’ll receive all incoming calls across Canada regardless of the province they’re from.
If you’re travel to another province, you can make Province-wide calls while you’re there. You’ll still receive unlimited incoming calls. But you won’t be able to call your home province while travelling and will need to get a Booster add-on.
For example, if you lived in B.C.:
|Making calls||Receiving calls|
|Unlimited outgoing calls to any phone number in B.C.||Unlimited incoming calls from any province in Canada and from any country|
And you travelled to Quebec:
|Making calls||Receiving calls|
Unlimited outgoing calls to any phone number in Quebec
You won't be able to make outgoing calls to any other province, including B.C.
|Unlimited incoming calls from any province in Canada and from any country|
Making calls to destination outside of your home province
You'll need a Canada-wide Talk Booster add-on to make any calls outside of your home province or to any U.S or international destinations. Plus, our Booster Add-ons don’t expire after 30 days, as long as you have an active base plan. Booster add-ons can be purchased any time by logging into your Self Serve account.
Good to know
- Booster add-ons are available with province-wide plans.