Ordering online

Canadian orders and credit cards

A valid Canadian-issued credit card from Visa, MasterCard or American Express is required for all purchases. We don’t accept International credit cards. All prices listed are in Canadian dollars. (Product pricing and availability are subject to change without notice.)

Ordering and shipping confirmation

Orders with non-Canadian addresses cannot be processed. It usually takes 3-5 business days for phones and accessories to be delivered, or 7-10 days if we're experiencing higher traffic. When an item is back-ordered, shipping can take 15 business days. If your order isn't available for immediate delivery, we'll let you know via e-mail.

Once you’ve submitted your order, you'll receive a confirmation email with an order number. Please print and/or save this email, it's your official receipt.

Once your order has shipped, we’ll send you a confirmation email with your tracking number and instructions on how to track your package. Just so you know: Your account (includes your rate plan) is activated as soon as your order is shipped. So once you receive your order you just need to insert your SIM card into your phone and you’ll be up and running!

All rural route addresses must include a street address and phone number. Use the shipping instructions section for your buzzer code if you live in an apartment, or any special instructions. Your shipping confirmation email will list your tracking number and instructions on how to track your package.

Tracking an order

You can track your order with us by using our Track Your Order tool. This tool shows the status of orders that are less than three months old.

We are constantly finding ways to improve our service and the feedback you leave here helps us to do that. However, we can’t respond to individual messages from this form.

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