Forgot your password?

We feel you. It happens to the best of us!

  1. On the Self Serve login page, select Forgot? beside the password field.
  2. Enter the email that’s registered with your Koodo account.
  3. Enter your last name.
  4. Select Submit.
  5. You should receive a "reset password" link in your email within 15 minutes.
  6. Once you receive the email, select the link and create your new password.

Just so you know

It sometimes take 24 hours for a password reset email to appear in your inbox. If you haven’t received it, try retrieving your password again using the above steps. Check your spam folder to make sure emails from aren’t being blocked. Still no email? Contact us and a rep will help you out. If you received a server error, copy and paste the link in a new browser window, and try again.

Changing your password

Here's how you change your password in Self Serve.

  1. Log in to your Self Serve account.
  2. Scroll down to the bottom of the Overview page, and select Change password.
  3. Enter your current password and create a new one using the guidelines provided.
  4. Select Save changes.
  5. You’re all done! You can now use your Koodo account with your new password.
We are constantly finding ways to improve our service and the feedback you leave here helps us to do that. However, we can’t respond to individual messages from this form.

Need more help?

Visit the Koodo Community.

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