Charges explained

Charges on your first bill

Don't be surprised by the amount on your first monthly bill. Your bill includes pro-rated charges from your activation date to your billing date, plus the next full month in advance.

This means that you'll see a partial charge for your plan and add-ons for the days prior to your bill date, in addition to the complete monthly charge. You'll see partial charges on your bill anytime you change plans or add-ons.

If you activated or renewed in store you will see a onetime $30 connection fee charge on your first bill.

Additional airtime charges

Additional airtime charges happen when you use more minutes than you have in your plan. Each additional minute costs $0.60. To save on future bills, you may need to change your plan or get an add-on.

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Per-minute billing

Per-minute billing is the most common billing method in Canada. It means that all calls are rounded up to the nearest minute. So let’s say you made a call that was approximately 3 minutes and 48 seconds in length. You’ll actually be charged for a 4 minute call.

If you activated before February 2, 2012, you currently have per-second billing. If you activated on or after February 2, 2012, or if you’ve made changes to your current monthly plan after that time, then you’re being charged per-minute billing.

Messaging and data charges

All your usage info can be found by logging into Self Serve. If you don’t exceed your included minutes, texts and data, your usage amount won't appear on your bill. Additional text messages cost $0.25. Each text message consists of 160 characters. Premium messages aren’t included.

Data charges will apply if you go over your data while you’re using your Koodo phone to browse the web, download apps, use social media, stream videos or receive emails. 

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Premium messages

Premium text and picture messages aren't included in your monthly plan. This applies even if you have unlimited messaging in your plan. So if you sign up to receive special messages or text messages about contests, you’ll be charged by third party companies to use their service. Koodo does not endorse premium messages. It's important to always read the fine print before signing up for these contests and be aware of what you're agreeing to. If you currently subscribe to services like these and want to unsubscribe, text back "STOP" and the messages should stop.

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Pay-per-use rates

See our standard rates page for a list of our one-time charges and pay-per-use rates.

Long distance and roaming charges

If you're on a Canada-wide plan

There are no long distance or roaming charges in Canada, so that means you can call from anywhere in Canada to anywhere in Canada worry-free.

If you're not on a Canada-wide plan

You're charged long distance fees when you make or receive calls outside of your local calling area. Each Canadian long distance minute costs $0.60, if you don't have one of our long distance add-ons.

U.S. long distance calling  

A charge of $0.60/min applies when making a call within Canada to the U.S. An extra $1.50/min U.S. roaming charge applies when you make or receive calls in the U.S.

See our international rates and long distance charges.

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