Viewing and downloading your Customer Service Agreements (CSA)

Want to see and keep your Customer Service Agreements from past years, but don’t feel like calling us to request them? Follow these quick and easy steps to view and download them online through your Self Serve account:

  1. Log in to your Self Serve account.

  2. Select Self Serve at the top of the screen, and then select My profile from the drop-down menu.

  3. In the Your service agreements section at the bottom of the page, click Download.

  4. Depending on which browser you’re using, clicking Download will open a new page, or you might be prompted to log in again.

  5. When the page that lists all your Customer Service Agreement appears, click the CSA for your preferred phone number and date range.

  6. The PDF that opens next will show you the details of your agreement.

  7. To download or print a copy for your print records, hover your mouse in the space above the document and, when the toolbar appears, click the ‘Download’ or ‘Print’ icon.

And you’re done!

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