## How to activate LTE on your mobile device

  <div class="collapsible">
  <h3> On an Apple device </h3>
</div>
<div class="content">

To enable LTE on an iPhone or an iPad running iOS 13 or newer:

1.	Go to __Settings__
2.	Select __Cellular__
3.	Select __Cellular data options__
4.	Select __Voice & Data__
5.	Select __LTE__, then __VoLTE on__

  </div>

  <div class="collapsible">
  <h3> On an Android device </h3>
</div>
<div class="content">

On Android, the settings vary slightly between models and between operating systems. Below are the most common settings found to enable LTE.

__Tip:__ If you're viewing this page on your mobile phone, rotate your phone screen/turn on auto-rotate to see the full table.

| OEM        | Model      | OS version    | Path                                                                                                                 |
|------------|------------|---------------|----------------------------------------------------------------------------------------------------------------------|
| BlackBerry | KEY2 LE    | Android 8.1.0 | __Settings__ > __Network & Internet__ > __Cellular networks__ > __Preferred network type__ > Select __LTE/WCDMA/GSM__                    |
| Google     | Pixel 4    | Android 10    | __Settings__ > __Network & Internet__ > __Mobile network__> __Preferred network type__ > Select __LTE__ (recommended) |
| Huawei     | P30        | Android 10    | __Settings__ > __Mobile network__ > __Mobile data__ >  __Preferred network mode__ > Select __LTE/WCDMA/GSM auto__ |
| LG         | G8X ThinQ  | Android 9.0   | __Settings__ > __Network & Internet__ > __Mobile networks__ > __Network mode__ > Select __GSM/WCDMA/LTE auto__                       |
| Moto       | G7 Play    | Android 9.0   | __Settings__ > __Network & Internet__ > __Mobile network__ > __Advanced__ > __Preferred network type__ > Select __LTE__ (recommended) |
| Samsung    | Galaxy A71 | Android 10    | __Settings__ > __Connections__ > __Mobile networks__ > __Network mode__ > Select __LTE/WCDMA/GSM (auto connect)__ |

  </div>

<br><br>__Related help pages:__
- [VoLTE (Voice over LTE)](https://www.koodomobile.com/en/help/volte)

Managing mobile services

Mobility

Data

Upgrading

Pick Your Perk Plans

Koodo Wireless Home Phone

Canada-wide plans

Postpaid province-wide calling

Text and picture messaging

Calling features

Long distance

Account access

Lost or stolen phone

Family/Shared plans

How to: Activate LTE on your mobile device

## Canada-wide Alerts

__Percentage Alerts__

With Koodo Shock-Free Data®, we’ll text you when you reach 50%, 90% and 100% of your monthly data limit. When you reach 100% of your data limit, we pause your data and you can choose if you want to add more, right from your phone.

Starting February, 2018 (at the beginning of your new bill cycle), somebody on the account with authority will be able to unpause data by adding a one-time data top-up or pay-per-use from their phone or via Self Serve at koodo.com/selfserve. A customer without [authority](https://www.koodomobile.com/help/permissions "authority") will need to contact somebody on the account with authority to unpause data via Self Serve at koodo.com/selfserve.

__Dollar Alerts__

Starting February 2, 2018 (rolled out by bill cycle), all customers on an account will receive a text alert and their data will be paused when their account has reached $500 in data overage charges. Any one time data top-up or pay-per-use charges incurred by any subscriber on the account will contribute to the data overage charges for the account. To resume data usage, schedule a callback via [Koodo Assist](https://www.koodomobile.com/en/help?INTCMP=KMNew_NavMenu_support), and one of our reps will be happy to help you with this. 

You can track your data usage in real-time in [Self Serve](https://koodo.com/my-account "Self Serve").

__How to set up data usage alerts:__

1. Log in to [Self Serve](https://www.koodomobile.com/my-account)
2. From the Self Serve dropdown menu, select __Usage__
3. Select "Change data settings" 
4. On the "Data settings" page, mark each data alert check box that you want to apply to your account, then Save your preference.

## Roaming Alerts

Starting February 2, 2018 (rolled out by bill cycle), all customers on an account will receive an SMS alert at the following account level thresholds of pay-per-use roaming data:

- $25
- $50
- $75

When the account reaches $100 in pay-per-use data roaming charges, roaming data will be paused for all customers on the account and they will receive an SMS alert.

Customers with authority on the account can unpause roaming data for everyone on the account by replying to the SMS alert or through [Self Serve](https://koodo.com/my-account).

Customers with [authority](https://www.koodomobile.com/help/permissions "authority") who have an email address on file will receive email notifications when someone on their account is roaming.

When the account reaches $500 in roaming data charges, roaming data will be paused for everyone on the account. To resume data usage, schedule a callback via __Koodo Assist__, and one of our reps will be happy to help you with this.<br><br> 

__Related help pages:__
- [Data tips](https://www.koodomobile.com/en/help/data-tips)
- [Shock-Free® Data](https://www.koodomobile.com/en/help/shock-free-data)
- [Keeping track of your data usage](https://www.koodomobile.com/en/help/keeping-track-your-data-usage)
- [Monitoring your data in Self Serve](https://www.koodomobile.com/en/help/monitoring-your-data-self-serve)
- [How to: Pausing and resuming data](https://www.koodomobile.com/en/help/pausing-and-resuming-data)

With Koodo Shock-Free Data we'll let you know when you're reaching your limit. Find out about data usage alerts here. 

Data usage alerts


You can check your data usage in real time by logging in to your [Self Serve](http://koodomobile.com/my-account) account. Select __Usage__ from the __Self Serve__ dropdown menu.

Click __View details__ to access your data history for your current cycle, your previous cycle, and from the previous 2 months.

Here’s a list of your phone’s features that use data.

| Feature   | Uses data     |
| ---------- | ---------- |
| Voice calling       | No       |
| Text messaging       | No       |
| Picture messaging*       | No       |
| Email	       | Yes       |
| Instant messaging (iMessage, WhatsApp)       | Yes       |
| Internet and map browsing       | Yes       |
| Social media updates (Facebook, Instagram, etc)       | Yes       |
| Music and video streaming       | Yes       |
| Video calls and some voice apps (i.e. Skype)**       | Yes       |
| App downloads, add-ons and updates       | Yes       |
| GPS (i.e. Google Maps app)       | Yes       |
| Weather apps       | Yes       |
| Online gaming       | Yes       |

### Managing additional data charges 
Learn about when additional data charges apply, data top-ups, data pay-per-use rates, and data usage notifications. 

<div class="collapsible">
  <h3> How data usage is reported </h3>
</div>
<div class="content">

When reviewing your data usage, you may see instances where multiple "chunks" of data appear to have been consumed at the same time.

The time indicated is when the data session began. But in a single session, you may have incurred multiple instances of data usage. For example:

- You may have watched a video, then left for a few minutes before watching another video
- You may have set up a personal hotspot, then the device that's tethered to yours used some data

When these instances happen in a single session, the data usage chart will show several instances of data usage, all with the same start time.

Also, sometimes when larger amounts of data are consumed, the reporting may be split into smaller segments. For example, if a video consumed 7.2 MB of data, you may see it reported as 5 MB and 2.2 MB, with the same start time.
  </div>

<div class="collapsible">
  <h3> Tips for reducing data use (ANDROID) </h3>
</div>
<div class="content">

- In several applications, like Facebook or Netflix, it’s possible to disable videos playing automatically over cellular data or to reduce the quality playback in the app settings.
- While surfing on the web, enable Data Saver in Chrome settings and Google server will compress the web traffic for your device.
- Some Samsung devices have a Download booster option in the settings that speed up downloads by using both Wi-Fi and cellular connections at the same time. Turning the setting off will prevent the automatic cellular data use on large files downloads.

__Use Wi-Fi whenever possible__

1. From the Home screen, either swipe down from the top of the screen or select the Apps icon.
2. Select Settings.
3. Select Wi-Fi.
4. If Wi-Fi is off, switch to the on position.
5. Select the Wi-Fi network you want to use.
6. If required, enter the password and select Connect.
7. Your device is now connected to the Wi-Fi network. Successful connection is indicated by a Wi-Fi symbol at the top of your display.

__Note:__ Some of the images displayed may appear slightly different depending on the software version your device is currently running.

__Turn off cellular data__

1. Either swipe down from the top of the screen or select the Apps icon.
2. Select Settings.
3. Select Data Usage.
4. The image and location of this menu varies depending on the device being used and is included on devices purchased after 2011. Some devices require you to select More before tapping on Data Usage.
5. Swipe or select the Data switch to the off position.
6. Select OK when the Mobile Data message appears. This will completely turn off your mobile data connection.

__Notes:__

- You’ll still be able to connect to the internet and use apps as normal if you’re connected to a Wi-Fi network.
- The amount listed besides the date range represents the total amount of data used between the two dates

__Turn off all background data__

Many apps transfer cellular data in the background. This means that an app may download data when you're not using it.

- Either swipe down from the top of the screen or select the Apps icon.
- Select Settings.
- Select Data Usage.

__Note:__ The image and location of this menu varies depending on the device being used and is included on devices purchased after 2011. Some devices require you to tap on More before tapping on Data Usage.

- Select Menu.

__Note:__ The image of this menu varies depending on the device being used. Tap the one that applies.

- Select Restrict Background Data.

__Turn off the background data for specific apps.__

Many apps transfer cellular data in the background. This means that an app may download data when you're not using it. You can control which apps have access to your data on an individual basis and limit some applications to Wi-Fi only.

1. Either swipe down from the top of the screen or select the Apps icon.
2. Select Settings.
3. Select Data Usage.

__Note:__ The image and location of this menu varies depending on the device being used and is included on devices purchased after 2011. Some devices require you to tap on More before tapping on Data Usage

4. Scroll down the list & tap the app you wish to restrict.
5. Swipe or select the off position.
6. Select OK when the restrict message appears.

__Turn off personal hotspot__

1. Either swipe down from the top of the screen or tap the Apps icon.
2. Select Settings.
3. Select Mobile Hotspot and Tethering.
4. Select Mobile Hotspot.
5. Move the slider to the off position.

__Set data usage blocks and limits__

1. Either swipe down from the top of the screen or select the Apps icon.
2. Select Settings.
3. Select Data Usage.

__Note:__ The image and location of this menu varies depending on the device being used and is included on devices purchased after 2011. Some devices require you to tap on More before tapping on Data Usage.

4. To start, ensure that Mobile Data and Mobile Data Limit are both on.
5. If you ever receive a data usage pop up, simply select OK.
6. Move the Warning slider up or down to the desired amount. From now on, your phone will notify you whenever you reach this threshold.
7. Move the Limit slider up or down to the desired amount. From now on, your phone will automatically block all cellular data traffic when you reach this threshold.

__Note:__ There are three ways to continue using cellular data once the limit you’ve set has been reached:

- Increase the limit by moving the slider up
- Turn the Data Limit switch off
- Wait to receive a new monthly allowance of data when your next bill cycle starts

The most effective way to use data warnings and limits is to adjust the billing cycle so that your phone's data usage meter resets on the same day that your billing cycle starts.

1. Select the Date field.
2. Select Change Cycle.
3. Select the day of the month that your billing cycle starts and select Set.

  </div>

<div class="collapsible">
  <h3> Tips for reducing data use (APPLE) </h3>
</div>
<div class="content">

- Wi-Fi Assist is a feature on iOS 9 or later that automatically switches to cellular data, if the Wi-Fi connection is poor. You can turn it off in the Settings to manage your data use.
- From the Settings menu, you can also verify individual applications, such as iCloud Drive, Podcasts, iMovie, etc. to ensure that Use cellular data is off.
- Within several applications, such as Facebook or Netflix, it is possible to disable videos playing automatically over cellular data or reduce the quality playback in the app settings.

__Use Wi-Fi whenever possible__

Whenever you are near a trusted Wi-Fi network use the Wi-Fi receiver in your device to save your cellular data.

1. From the Home screen, select the Settings icon.
2. Select Wi-Fi.
3. Switch Wi-Fi to the On position.
4. Select the name of the Wi-Fi Network you wish to join.
5. If required, enter the password and select Join.

__Note:__ After you join the network, you'll see a checkmark next to the network name and a Wi-Fi icon will appear in the upper-left corner of your display.

__Turn Off Cellular Data__

To stop using cellular data you can cut access to it using the settings options on your device.

1. Select the Settings icon.
2. Select Cellular.
3. Position the slider to the Off position.

__Note:__

- A Wi-Fi network allows you to connect to the internet and use apps even if cellular data is turned off.
- The amount listed under Current Period in the Cellular Data Usage section represents the total amount of cellular data used since the last counter reset.
- To view the date of the last reset simply scroll to the bottom of the menu.
- To reset the counter simply tap Reset Statistics two times.
- To track your usage on a monthly basis, you can reset this counter on the first day of your bill cycle.

__Limit App Usage__

You can control which apps have access to your data on an individual basis and limit some applications to Wi-Fi only.

1. Select the Settings icon.
2. Select Cellular.
3. Scroll down the screen to reveal the different apps that are using your cellular data. The amount of data used by each app is listed under the app. No figure means no cellular data usage.
4. Toggle the on/off switches to control which applications can use cellular data.

__Turn Off Personal Hotspot__

1. Select the Settings icon.
2. Select Cellular.
3. Select Personal Hotspot.
4. Move the slider to the OFF position.

__Turn Off Push Notifications__

Push notifications are alerts from specific apps that relate to some kind of new information that are pushed to your device regardless of whether you are using the app or not. Although it’s not possible to disable all push notifications at once, it can be done on a per app basis.

1. From the Home screen, select the Settings icon.
2. Scroll down and select Notifications.
3. Select the App you wish to turn off.
4. Move the slider to the OFF position.

__Turn Off Background App Refresh__

Many apps transfer cellular data in the background. This means that an app may download data when you're not using it.

1. Select the Settings icon.
2. Scroll down and select General.
3. Scroll down and select Background App Refresh.

__Note:__ To turn off background updates for All apps, move the slider to the Off position. To turn on background updates for individual apps, turn the slider to the On position and turn on the individual app switch to the desired position.
  </div>

<div class="collapsible">
  <h3> Additional data charges </h3>
</div>
<div class="content">

If the monthly data on your account is used up before the end of your billing cycle, you can purchase additional data by adding a __data top up__ or use additional data at the __pay-per-use rate__.

Pay-per-use data will be charged on a per-line basis on all multi subscriber accounts.

Data pay-per-use rates may vary depending on which plan you are on. Contact us through live chat, email or phone for your plan’s details.
  </div>

<div class="collapsible">
  <h3> Using data while outside Canada </h3>
</div>
<div class="content">

When travelling in the US or over 150 international destinations with Easy Roam, you will continue to use the same monthly data that you use while you’re in Canada. If you use up all your data you can add a data top-up or pay the same pay-per-use data rate just like when you’re at home.

To learn more about Easy Roam click [here](https://www.koodomobile.com/en/help/easy-roam).
  </div>

<div class="collapsible">
  <h3> Data usage notifications </h3>
</div>
<div class="content">

Koodo will notify you about your monthly data usage and any additional data charges on the account by text message. To learn more about data usage alerts, click [here](https://www.koodomobile.com/en/help/data-usage-alerts). 

While data usage notifications are close to real-time, usage meters can be delayed by up to 6 hours. All usage information is approximate. Please refer to your monthly invoice for final charges.

To learn about Shock-Free Data, click [here](https://www.koodomobile.com/en/help/shock-free-data).
  </div>

---

*Data must be enabled on your phone for picture messaging to function properly. That means you can only send a picture or video message if your data is turned on. Data used for picture messaging won’t be charged or deducted from your data add-on or plan. If your data is blocked or turned off, your picture or video messages will not be sent or received.

**Voice calls through third-party apps like Facebook, Skype, and Whatsapp use data. If these apps are using WiFi, you won't be charged for data. <br><br>

__Related help pages:__
- [Shock-Free® Data](https://www.koodomobile.com/en/help/shock-free-data)
- [How to: Pausing and resuming data](https://www.koodomobile.com/en/help/pausing-and-resuming-data)

Remembering to keep track of your data usage can be tough. With Koodo it's easy, you can check it anytime in Self Serve!

Keeping track of your data usage

Nobody likes a surprise bill. Learn how to check your usage below, and never go overboard on your data again.

1. [Log in to your Self Serve account.](https://koodomobile.com/my-account "Log in to your Self Serve account")
2. Select Self Serve at the top of the screen, and select __Usage__ from the drop-down menu. A list of usage meters will show your airtime, data and messaging details.  
3. Select any of the coloured meters to view your usage details.

<br>__Green:__ Good stuff! You’re still within the data included in your plan for your current billing cycle.</br>
<br>__Orange:__ Warning! You’ve used up the majority of your usage.</br><br>__Grey/Expired:__ Oh no! You’ve reached your data limit.</br>
<br>__Red:__ Oops! You’ve reached the limit of your Shock-Free data plan in your current billing cycle, which means you’ve received a notification and agreed to unblock your data. You’re now paying the overage rate for additional data.</br>

### __Just so you know__

- You can set up both Canadian and international data usage alerts.<br><br>

<div class="collapsible">
  <h3> FAQ </h3>
</div>
<div class="content">

__If one of the phones on my account reaches its data limit, can I, as the owner of the account, disallow that phone from adding more data?__

Yes, the account owner can remove this authorization from other phones on the account, so that they can't send SMS messages for more data. The owner can also choose not to give the other phone users Self Serve access, and this way the owner will be the only one who is able to add data.  

__Where can I find the details of my past usage, like from a previous month or from years ago?__

This information is shown in the __Usage__ section of your Self Serve account and goes as far back as __3 months__.

  </div><br><br>

__Related help pages:__
- [Data usage alerts](https://www.koodomobile.com/en/help/data-usage-alerts)

Monitoring your data in Self Serve

Say goodbye to unexpected data charges thanks to notifications and data pauses. Customers who don’t want to receive data usage notifications can turn them off in their [Self Serve](https://koodomobile.com/my-account "Self Serve") account.

### __What is Shock-Free® Data?__
Shock-Free® Data lets you be in control of your own data usage so you can avoid unexpected charges. That means you’ll never go over your data again without knowing. We’ll send you a text when you’re at 50%, 90% and 100% of your data usage.

When you reach your limit, we’ll pause your data so you don’t go over, which means no surprises on your bill.

### __Plans including Shock-Free data__
All monthly Koodo plans as of March 10, 2016, include Shock-Free data at no extra charge. To see if you have Shock-Free data, you can log in to [Self Serve](https://koodomobile.com/my-account "Self Serve") and check your plan description.

If you’re an existing customer without Shock-Free data, you’ll need to change your plan by logging in to Self Serve or renewing your Tab.

### Paused data & buying data top-ups
You can top up your data directly from your Koodo phone with these two options ([authorized users](https://www.koodomobile.com/help/permissions) can make purchases; unauthorized users will only receive the usage notification without an option to top up):

1. Send a text message to 5337 with keyword YES to use your plan’s data pay-per-use rate.
2. Send a text message to 5337 with keyword 17YES to add a data top-up of 500MB for $21 and 25YES to add a data top-up of 1GB for $29. 

If you buy data and use it all up, it will be paused again. You can choose to continue using your data, but you’ll be charged your plan’s data pay-per-use rate.

You can only buy and use top-ups within the same bill cycle; your data will reset with the start of a new bill cycle. Any leftover data can’t be carried over to the next cycle.

Top ups can't be purchased proactively. To change your data limit, you’ll first need to change to a plan that offers more data. Log in to Self Serve to see the latest available plans.

### __Turning off your data alerts__
Data alerts can be turned off in your Self Serve account. If you turn them off, you won’t receive any more data alerts at 50%, 90% and 100% of usage. That means you won't be blocked when you go over your data limit and you’ll continue using data with our pay-per-use rates.

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Shock-Free® Data with Koodo lets you be in control of your data usage. Check out this page to learn more.

Shock-Free® Data

Hey hotshot, if you’ve got more mobile data than you know what to do with, then why don’t you share some with friends and family by using your Personal Hotspot?<br><br>

__The lowdown on Hotspot:__

Personal Hotspot is a setting you can activate on your phone which allows your friends and family to connect to your phone’s mobile data via Wi-Fi. It means that if your friend has run out of data for the month, and you’re feeling generous, you can set up a hotspot and let them use some of yours.<br><br>

__How do you set up a Hotspot?__

It’s easy to setup a Personal Hotspot on your phone! Just follow the steps on the table below:

| Apple    |   Android    |
| ---------- | ---------- |
| 1. Go to Settings > Cellular      | 1. Go to Settings|
| 2. Tap Personal Hotspot       | 2. Tap Network & Internet|
| 3. Choose your password       | 3. Tap Hotspot & tethering |
|        | 4. Set up Wi-Fi Hotspot|<br><br>

__How do you switch on a Hotspot?__ 

Just like setting up a Hotspot, it’s super simple to switch it on and off. Just follow the steps below:

| Apple     | Android     |
| ---------- | ---------- |
| 1. Go to Settings > Cellular       | 1. Go to Settings       |
| 2. Tap Personal Hotspot       | 2. Tap Network & Internet       |
| 3. Tap the slider to switch it on!       | 3. Tap Hotspot & Tethering       |
|        | 4. Enable portable Wi-Fi hotspot       |<br><br>

__How do you connect to someone’s Personal Hotspot?__

It’s just as simple to connect to a Hotspot as it is to set one up and switch one on. Follow the steps in the table below:

| Apple     | Android     |
| ---------- | ---------- |
| 1. Go to Settings > Wi-Fi       | 1. Go to Settings|
| 2. Select the hotspot you want to connect to and enter the password |2. Tap Network & Internet|
|3. Stay on this screen until you’re connected to the Wi-Fi network	| 3. Tap Wi-Fi | 
|| 4. Select the hotspot you want to connect to and enter password|
| | 5. Stay on this screen until you’ve connected your other device to the Wi-Fi network| 

If you’re having any difficulties with your phone then you can check out our [Troubleshooting](https://www.koodomobile.com/help/article-categories/phone-troubleshooting "Troubleshooting") pages.<br><br>

## FAQ
Here are some common questions people have about Personal Hotspot:

### 1 - How do I know if someone is connected to my Personal Hotspot?
This depends on what kind of device you are using. If you are using an Apple device then the status bar turns blue when a device is connected to your Personal Hotspot, it also shows how many devices have joined. Unfortunately Android devices do not have the ability to show devices connected to your Personal Hotspot.

### 2 - How will this affect my data usage?
While someone is connected to your Personal Hotspot, you’ll be deducted for any data that they use from your monthly plan. So for example, if you have 5GB and your friend uses 1GB while connected to your hotspot, you will have 4GB left.

### 3 - Do I have hotspot included in my plan?
Your Personal Hotspot is a feature built in to your smartphone and is not part of your plan. However, to be able to provide a hotspot connection to your friends, you must have a Data Plan.

You know what's hot? Sharing data when you like! Find out everything you need to know about a Personal Hotspot with Koodo. 

Personal Hotspot

If you’re having trouble with data on your non-Koodo phone, you might need to configure your network settings for Koodo. The steps below may not be exactly the same on your phone, but they should help you to get started.

<div class="collapsible">
  <div class="t-heading-h3"> Activate data on your Android phone  </div>
</div>
<div class="content">

How to set up and activate data on your Android phone

### Change your APN settings

1. On your phone, go to the APN settings menu. If you have trouble finding it, search for "APN settings" or consult your phone’s user guide.

2. To add new APN Settings (the wording in your menu may vary slightly):
- Select __Mobile networks__, __Cellular networks__, or a similar option
- Select __Access Point Names__
- Select __New APN__, the __+__ icon, or __Add__

3. Enter the details exactly as listed below. Errors may prevent the service from working.

__Tip:__ If you're viewing this page on your mobile phone, rotate your phone screen/turn on auto-rotate to see the full table.

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.tg th{border-color:black;border-style:solid;border-width:1px;font-family:Arial, sans-serif;font-size:14px;
  font-weight:normal;overflow:hidden;padding:10px 5px;word-break:normal;}
.tg .tg-0pky{border-color:inherit;text-align:left;vertical-align:top}
</style>
<table class="tg">
<thead>
  <tr>
    <th class="tg-0pky">Field</th>
    <th class="tg-0pky">Entry</th>
    <th class="tg-0pky">Details</th>
  </tr>
</thead>
<tbody>
  <tr>
    <td class="tg-0pky">Name</td>
    <td class="tg-0pky">Koodo</td>
    <td class="tg-0pky">The name is only the description of the APN and doesn’t impact the settings on your phone. For convenience, enter Koodo.</td>
  </tr>
  <tr>
    <td class="tg-0pky">APN</td>
    <td class="tg-0pky">sp.koodo.com</td>
    <td class="tg-0pky">Access Point Name: Without this entry, data and picture messaging will not work.</td>
  </tr>
  <tr>
    <td class="tg-0pky">MMSC</td>
    <td class="tg-0pky">http://aliasredirect.net/proxy/koodo/mmsc</td>
    <td class="tg-0pky">MMSC settings allow the handset to send and download picture and video messages (MMS). Some incoming MMS will still be displayed without these settings; however, it will be impossible to send any MMS without them.</td>
  </tr>
  <tr>
    <td class="tg-0pky">MMS Proxy</td>
    <td class="tg-0pky">mmscproxy.mobility.ca</td>
    <td class="tg-0pky">As above.</td>
  </tr>
  <tr>
    <td class="tg-0pky">MMS Port</td>
    <td class="tg-0pky">8799</td>
    <td class="tg-0pky">As above.</td>
  </tr>
  <tr>
    <td class="tg-0pky">MCC</td>
    <td class="tg-0pky">302</td>
    <td class="tg-0pky">Mobile Country Code: A unique identifier for the mobile phone operator/carrier.</td>
  </tr>
  <tr>
    <td class="tg-0pky">MNC</td>
    <td class="tg-0pky">220</td>
    <td class="tg-0pky">Mobile Network Code: Another unique identifier.</td>
  </tr>
  <tr>
    <td class="tg-0pky">APN type</td>
    <td class="tg-0pky">Default,supl,mms<br>Note: This entry is set as the default and should not need to be modified</td>
    <td class="tg-0pky">Note: Do not leave any spaces when entering default,supl,mms for services used on APN. When an application accesses the network, it provides an APN type when it requests access for data. If default,supl,mms is not an option, choose the internet&amp;MMS; option from list.</td>
  </tr>
</tbody>
</table>

4. Save if needed<br>
__Note:__ Some devices will save APN settings automatically. Others require you to save by clicking __More__ or __Menu__  or following a prompt. Consult your phone’s user guide if you have trouble finding the settings.
5. To make sure that your settings are working, turn off Wi-Fi and access the internet using your cellular network. If it doesn’t work, turn the phone off for a few seconds, then turn it back on.  For new APN settings to start working, it is often necessary to reboot the phone.

  </div>

<div class="collapsible">
  <div class="t-heading-h3"> Activate data on your Apple phone  </div>
</div>
<div class="content">

### Setting up data on your iPhone? 
Don’t forget to back up your phone!
- Back up your iPhone (using iCloud or iTunes). Go to Settings > iCloud > Storage & Backup.
- Insert your new Koodo SIM card.
- Set up your phone as a new iPhone, or restore it from iCloud or iTunes.

To learn more about how to back up and restore your phone, check out the [Apple website](https://support.apple.com/en-ca/HT203977).

### How to set up and activate data on your Apple phone

Turn on your iPhone and follow the Setup Assistant, which will walk you through the setup process, including connecting to a Wi-Fi network, signing in or creating an Apple ID, setting up iCloud, turning on recommended features such as Location Services and Find My iPhone, and activating iPhone.

You can also restore your phone from an iCloud or iTunes backup during setup. 

To set up your Apple device via iTunes:

1. Ensure that the latest iTunes is installed on your computer
2. Connect your iPhone to your computer using either the USB cable that came in the box or a compatible cable
3. iTunes will start automatically and will prompt you to install an update to the carrier settings
4. Select __Update Settings__
5. iTunes will install data, SMS, and Voice services onto your smartphone
6. Navigate to __Settings > General > About__. Ensure that __Carrier__ is listed as __KOODO__

Learn more about setting up an [iPhone](http://apple.com/support/iphone/).

__Note:__ Koodo is unable to provide technical phone support for non-Koodo phones. After unlocking  your phone, your warranty might become invalid.

Older iPhone devices (with iOS 8 or older versions) need to be configured manually. Please enter the following details:

1. Under __Settings__, select __Cellular__
2. Select __Cellular Data Network__
3. Set APN settings to __sp.koodo.com__

  </div>
<style>
  .t-heading-h3 {
    font-size: 1rem;
    font-weight: 600;
    line-height: 1.5;
  }
</style>

If you're having a hard time setting up data on your non-Koodo phone, follow these handy tips!

Setting up data on your non-Koodo phone

[Shock-Free® Data](https://www.koodomobile.com/en/help/shock-free-data) lets you be in control of your data usage so you can avoid unexpected charges. That means you’ll never go over your data without knowing. We’ll send you a text when you’re at 50%, 90% and 100% of your data usage.

When you reach your limit, we’ll pause your data so you don’t go over, which means no surprises on your bill.

If your data is paused, you can resume it directly from your Koodo phone or in Self Serve (as long as you have [authority](https://www.koodomobile.com/help/permissions "authority") on the account). Here's how...

__To resume your data directly from your Koodo phone:__

There are two options ([authorized users](https://www.koodomobile.com/help/permissions) can make purchases; unauthorized users will only receive the usage notification without an option to top up):

1. Send a text message to 5337 with keyword YES to use your plan’s data pay-per-use rate.

2. Send a text message to 5337 with keyword 17YES to add a data top-up of 500MB for $17 and 25YES to add a data top-up of 1GB for $25.

__To resume your data through Self Serve:__

1. [Log in to your Self Serve account.](https://identity.koodomobile.com/as/authorization.oauth2?pc=true&client_id=unifiedss_koodo&response_type=code&scope=priceplaninfo+securitymgmt+usagedetails+profilemanagement+invoiceinfo+usagemanagement+accountactivity+subscriberinfo+paymentmanagement+accountinfo+usagepreferencemanagement+usageblockmanagement+profileinfohighdetail+devicemanagement+serviceeligibility+loyaltyandrewards+usagemeter+customerinfo+accountmanagement+paymentprocessing+ciiLogin+ordermgmt+phonenumbermgmt&redirect_uri=https%3A%2F%2Fwww.koodomobile.com%2Fmy-account%2Foauth_callback "Log in to your Self Serve account.")

2. On the overview page, you will see a banner that tells you your data is paused. Click unpause data.

3. Choose a data option.

4. Review and submit your choice.

5. Your data will be unpaused.

If you buy data and use it all up, it will be paused again. You can choose to continue using your data, but you’ll be charged your plan’s data pay-per-use rate. 

You can only buy and use top-ups within the same bill cycle; your data will reset with the start of a new bill cycle. Any leftover data can’t be carried over to the next cycle.

Top ups can't be purchased proactively. To change your data limit, you’ll first need to change to a plan that offers more data. Log in to Self Serve to see the latest available plans.

To __proactively pause data usage__ at any time for yourself or anyone on your account, this can be done through your phone’s settings: 

1.	Go to __Settings__

2.	Under __Network__, select __Mobile Network__ 

3.	Select __Mobile Data__ and switch the toggle to __OFF__. This will stop the data and allow only Wi-Fi to be used. This can be toggled back on whenever you want.

If you want to prevent an account user from using any amount of data from their rate plan bucket (for example, the user has a 4GB bucket, but you want their usage to be 0), you can opt to buy a Data Block SOC through Self Serve for $5/month:

1. From the Self Serve menu, select __Mobile services__

2. Select __Manage add-ons__

3. Locate the __Data Block with Picture Message__ add-on and select __Add to plan__ <br><br>

__How to remove the Data Block add-on__

If you added a data block onto your account through Self Serve but want to reverse/remove this add-on, follow these steps:

1. From the Self Serve menu, select __Mobile services__

2. Select __Manage add-ons__

3. Under My add-ons, select the '__x__' next to Data Block with Picture Message and __Confirm changes__ in order to remove the data block add-on


With Koodo it's easy to pause your data, it's easy to resume it too. Find out everything about pausing and resuming data right here. 

How to: Pausing and resuming data

If you love Koodo, we’re pretty sure you’ll love TELUS too - we’re part of the same team, just with different options. Here are a few reasons why switching to TELUS might make sense for you:

1.	Get [endless data](https://www.telus.com/en/on/mobility/plans/?INTCMP=Help_K2T_EndlessData_ToTelusMobilityPlans_EndlessDataLink_Nov2020) on your phone or all your connected devices (10GB+ on 5G speed) with a TELUS Unlimited Plan.

2.	Get the [top notch device](https://www.telus.com/en/mobility/phones?INTCMP=Help_K2T_EndlessData_ToTelusMobilityPhones_TopNotchDeviceLink_Nov2020) of your choice for $0 up front (plus applicable taxes), then pay it over 24 months with TELUS Easy Payment™.

3.	Jump on Canada’s award-winning [network](https://www.telus.com/en/mobility/network?INTCMP=Help_K2T_EndlessData_ToTelusMobilityNetwork_NetworkLink_Nov2020) - now with 5G. TELUS is taking its network to a whole new level with new 5G capabilities.

4.	Take your Tab with you. If you want to migrate your service to TELUS, [you can carry your Tab and Tab Bonus balances with you](https://www.koodomobile.com/en/help/carrying-your-tab-from-koodo-to-telus) and continue making monthly Tab payments with your TELUS plan.

To learn more, click [here](https://www.koodomobile.com/telus?INTCMP=Help_K2T_EndlessData_ToKoodoTelus_HereLink_Nov2020).

If you love Koodo, we’re pretty sure you’ll love TELUS too - we’re part of the same team, just with different options. Here are a few reasons why switching to TELUS might make sense for you.

Endless Data with TELUS

It's easy to turn your data notifications on and off in Self Serve (as long as you have [authority](https://www.koodomobile.com/help/permissions "authority") on the account). Just follow the steps below.

1. [Log into your Self Serve account.](https://identity.koodomobile.com/as/authorization.oauth2?pc=true&client_id=unifiedss_koodo&response_type=code&scope=priceplaninfo+securitymgmt+usagedetails+profilemanagement+invoiceinfo+usagemanagement+accountactivity+subscriberinfo+paymentmanagement+accountinfo+usagepreferencemanagement+usageblockmanagement+profileinfohighdetail+devicemanagement+serviceeligibility+loyaltyandrewards+usagemeter+customerinfo+accountmanagement+paymentprocessing+ciiLogin+ordermgmt+phonenumbermgmt&redirect_uri=https%3A%2F%2Fwww.koodomobile.com%2Fmy-account%2Foauth_callback "Log into your Self Serve account.")
2. On the Overview page, select View usage on your dashboard.
3. Select Change data settings on your data metre to get to the data settings page.
4. Once selected, check the box Yes, send phone number data limit text alerts to turn your notifications on, uncheck this box to turn notifications off.

Want to stop receiving alerts from Koodo about your data usage? Check out this FAQ to find out how. 

How to: Stop receiving alerts about data usage

Here are a few handy tips to keep in mind when using your data.

  - __Close your apps:__ Apps running in the background may still be using data. Make sure to close them if you’re concerned about burning through your data.
  - __Data not working?__ Make sure your data is turned on by going to your phone settings. Also be sure to check your text messages - we send out a message when you’ve hit a data block.
  - __Tablets and internet sticks:__ You can always use your phone to create a WiFi hotspot. This will let you share your data with any tablet or computer.<br><br>

__Related help pages:__
- [Shock-Free® Data](https://www.koodomobile.com/en/help/shock-free-data)
- [Keeping track of your data usage](https://www.koodomobile.com/en/help/keeping-track-your-data-usage)
- [Data usage alerts](https://www.koodomobile.com/en/help/data-usage-alerts)

Want to get the most of your data with Koodo? Check out our top data tips!

Data tips

When you change your rate plan during your bill cycle, the amount of data and minutes you get access to during your first month of your new rate plan will be prorated. This means that you won’t have the full amount of your data until the first day of your next bill cycle (the first full bill cycle with your new rate plan).  For example, if you switch from a 6GB rate plan to a 10GB rate plan with 12 days left in your bill cycle, you will have access to 4GB of data for these 12 days (10GB/30 days x 12 remaining days). You will have access to the full data amount once you start your first full bill cycle. 

<iframe width="560" height="315" src="https://www.youtube.com/embed/-OrlKWPqwu8" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe>

## __FAQs__
Here are some of the most common questions people ask us about rate plan proration:

<div class="collapsible">
<h3>I switched my rate plan, but I had data remaining from my last plan. Will it be carried over?</h3>
  </div>
<div class="content">
No. When you switch to a new plan, you’ll get to enjoy the features on your new plan and everything from your old plan will no longer be valid
  </div>
<div class="collapsible">
  <h3>When will I get the full amount of data stated in my rate plan?</h3>
  </div>
  <div class="content">
You’ll be able to fully use your data the following month/on your first full bill cycle. Your data only gets prorated for a certain amount of time in the remainder of your bill cycle when you first switch over to a new plan.
</div>
<div class= "collapsible">
  <h3>Why is data prorated before my first full bill cycle?</h3>
  </div>
  <div class="content">
When you switch over to a new rate plan during your bill cycle, you do not pay the full price for the plan; instead, the amount is prorated to reflect how much of the billing period is remaining. Prorating equally applies to the services provided; meaning that the amount of data available will also reflect how much of the current billing period is remaining.
  </div>
<div class="collapsible">
  <h3>What is a full bill cycle?</h3>
  </div>
 <div class="content">
A full bill cycle is the time period from the date of one bill to the date of the next bill. So, if your bill cycle commences on January 5, then your cycle would cover the period from January 5 to February 4, and this period would be full cycle. When you change your rate plan part way through your current bill cycle, your first bill will be only for a portion of your full bill cycle.<br><br>To see your bill cycle, first log in to Self Serve. Next, click the Self Serve drop-down menu, then select Billing.  
   </div>
 <div class="collapsible">
  <h3>When does my new rate plan begin and my old one end?</h3>
  </div>
 <div class="content">
Your new rate plan will begin the moment we send you a confirmation. As soon as you get this, it also means that your old plan is no longer in service.
   </div>
 <div class="collapsible">
  <h3>Will the data in my old plan be prorated?</h3>
   </div>
  <div class="content">
No, proration will affect the “new” allotment only. The allotment granted from the previous plan will remain the same.
   </div>
 <div class="collapsible">
  <h3>Will the minutes in my old plan be prorated?</h3>
   </div>
  <div class="content">
When you move off a plan that includes a limited amount of minutes each month, those minutes will be prorated. This means you won't have the full number of minutes available for calls between your last bill date and the date your plan changed.<br><br>

__For example:__ If your bill date is the 30th and you move off a plan with 300 minutes on April 15, only 150 minutes (300/30 x 15 days) were available to use between April 1 and April 15.
   </div>
 <div class="collapsible">
  <h3>When is the best time for me to change my plan to avoid proration?</h3>
   </div>
  <div class="content">
The best time to change your plan to avoid proration is on the day your cycle ends. If changes are made beyond this date, proration will apply and your new rate will only appear on the following invoice.
   </div>
 <div class="collapsible">
  <h3>Does the date that I change my plan become the new billing date, or will it still be the original date?</h3>
   </div>
  <div class="content">
No, your bill cycle will remain the same.
   </div>
 <div class="collapsible">
  <h3>Is there a limit to how often I can change my plan?</h3>
   </div>
  <div class="content">
Yes, there’s a limit of one rate plan change per bill cycle.
   </div>
 <div class="collapsible">
  <h3>If I change my plan from $60 to a smaller plan (e.g. $50), what difference would it make in my monthly charges?</h3>
   </div>
  <div class="content">
As an example, if your bill date is the 30th, and you change your plan from $60 to $50 on April 15, you would receive a credit of $5 on your next invoice (($60 - $50)/30 days in the month x 15 days remaining).
   </div>

When change your Koodo plan, your first bill will be different. Check out this page to find everything you need to know about rate plan proration.

Got a Q? We have the A.

Need more help?