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Phone troubleshooting

Is your phone acting a little strange? Try these quick fixes at home before coming into a Koodo store.

Need extra help? See our interactive tutorials for easy-to-follow visuals.

Restart your phone

This simple step might just be the answer to your woes. To restart your phone, search Restart in your phone’s interactive tutorials for step-by-step help.

Reset your phone to factory settings

Sometimes resetting your phone to factory settings can solve your problem. To reset your phone, search Reset in your phone’s interactive tutorials for step-by-step help.

FYI

Resetting your phone to factory settings will delete all personal data from your phone. Make sure to back up all photos, videos and data before you do this. Search Back up in your phone’s interactive tutorials for step-by-step help.

Update your phone’s software

Sometimes new software updates and features for your phone are released to help fix known issues. Search Update in your phone’s interactive tutorials for step-by-step help.

FYI

Just to be safe, back up all your photos, videos and data before updating your software. Sometimes updating errors can lead to a loss of personal data. Search Back up in your phone’s interactive tutorials for step-by-step help.

Remove the SIM card

This one is quick and simple. Make sure your phone is off before removing and reinserting its SIM card. Search SIM card in your phone’s interactive tutorials for step-by-step help.

Remove your phone’s battery Some phones have removable batteries. Sometimes removing and reinserting the battery can fix certain issues. Just make sure your phone is off before you do this.


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