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Changing your address
Did you move recently? Change your address in Self Serve to keep your records updated. Here s how. Log in to your Self Serve account. From the...
Did you move recently? Change your address in Self Serve to keep your records updated. Here s how. Log in to your Self Serve account. From the Self Serve drop-down menu, select My profile. Scroll down to Billing address and select Change. Your current address will appear in My Profile. To change it, select Change. There are a few...
Moving your phone number
You can move your number in Self Serve. Here s how. Log in to your Self Serve account. From the Self Serve drop-down menu, select Mobile services. Under...
You can move your number in Self Serve. Here s how. Log in to your Self Serve account. From the Self Serve drop-down menu, select Mobile services. Under “Manage your phone number,” select Manage. Select Transfer your phone number. Enter your new phone number. Select Next. If your number is eligible to move, fill out the required information. Select Submit. Your changes will...
Changing your rate plan
Changing your plan is easy! Just follow the steps below. Log in to your Self Serve account. Select Self Serve at the top of the screen, and...
Changing your plan is easy! Just follow the steps below. Log in to your Self Serve account. Select Self Serve at the top of the screen, and select Mobile services from the drop-down menu. Your current plan will be shown. To change it, select Change my plan. Select your phone type. Choose the plan you want, and select Switch to...
Viewing and downloading your bills
Viewing your current bill Log in to your Self Serve account. Select Self Serve at the top of the screen, and then select Billing from the drop-down...
Viewing your current bill Log in to your Self Serve account. Select Self Serve at the top of the screen, and then select Billing from the drop-down menu. To view your most recent bill, select Your current bill. To download your bill, head back to Billing and select Download bill (PDF). Viewing your previous bills Log in to your Self...
The Koodo Tab page in Self Serve
Starting July 5, 2020, your Tab balance and transaction details, which were previously found in your downloaded PDF bill, can be seen only in the...
Starting July 5, 2020, your Tab balance and transaction details, which were previously found in your downloaded PDF bill, can be seen only in the new My Koodo Tab page in Self Serve. Viewing your Tab and Tab Bonus balances Log in to your Self Serve account. Select Self Serve at the top of the screen, then...
Error messages and browser compatibility
If you’re having issues with our site, make sure you’ve updated your browser and are using the latest version of Chrome, Firefox, Safari or Internet...
If you’re having issues with our site, make sure you’ve updated your browser and are using the latest version of Chrome, Firefox, Safari or Internet Explorer. You can also try clearing your browser cookies and cache, closing your browser, and logging in or registering one more time. If you still can t access Self Serve, contact us and...
Viewing and downloading your Customer Service Agreements (CSA)
Want to see and keep your Customer Service Agreements from past years, but don’t feel like calling us to request them? Follow these quick and...
Want to see and keep your Customer Service Agreements from past years, but don’t feel like calling us to request them? Follow these quick and easy steps to view and download them online through your Self Serve account: Log in to your Self Serve account. Select Self Serve at the top of the screen, and then select...
Changing your phone number
Need to change your phone number? Here s how. Log in to your Self Serve account. From the Self Serve drop-down menu, select Mobile services. Under “Manage your...
Need to change your phone number? Here s how. Log in to your Self Serve account. From the Self Serve drop-down menu, select Mobile services. Under “Manage your phone number,” select Manage. Select Find a new number. Choose the province and city for your new number. a) If you need a phone number for a different province, please contact us. Choose a new...
Changing your add-ons
You can change your add-ons by logging in to Self Serve. Here s how to do it. Log in to your Self Serve account. Select Self Serve...
You can change your add-ons by logging in to Self Serve. Here s how to do it. Log in to your Self Serve account. Select Self Serve at the top of the screen, and select Mobile services from the drop-down menu. Scroll down to the bottom of the page and select Add-ons. Select your phone type. Select the add-on(s) you...
Security
At Koodo, your privacy and personal information is no joke. That s why we have strict privacy and security policies in place to protect you....
At Koodo, your privacy and personal information is no joke. That s why we have strict privacy and security policies in place to protect you. We re constantly maintaining these standards and have taken measures to ensure that only the account holder can use our site to view or change their account information online. Some...

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