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Changing your add-ons
You can change your addons by logging in to Self Serve. Here's how to do it. Log in to your Self Serve account. Select Self Serve at...
You can change your addons by logging in to Self Serve. Here's how to do it. Log in to your Self Serve account. Select Self Serve at the top of the screen, and select Mobile services from the dropdown menu. Scroll down to the bottom of the page and select Addons. Select your phone type. Select the addon(s) you want, and Confirm. Review your changes, and...
Security
At Koodo, your privacy and personal information is no joke. That's why we have strict privacy and security policies in place to protect you. We're...
At Koodo, your privacy and personal information is no joke. That's why we have strict privacy and security policies in place to protect you. We're constantly maintaining these standards and have taken measures to ensure that only the account holder can use our site to view or change their account information online. Some of the precautions we've taken include the...
Registering for prepaid Self Serve
If you activated your phone online, you're already registered for Prepaid Self Serve. Log in using the email and password you chose when you activated...
If you activated your phone online, you're already registered for Prepaid Self Serve. Log in using the email and password you chose when you activated your phone. If you activated instore, registration only takes a few minutes. All you need is: Your email address Your Koodo Prepaid phone number During the registration process, a 4digit code will be sent to your Koodo phone...
Moving your phone number
You can move your number in Self Serve. Here's how. Log in to your Self Serve account. From the Self Serve dropdown menu, select Mobile services. Under “Manage...
You can move your number in Self Serve. Here's how. Log in to your Self Serve account. From the Self Serve dropdown menu, select Mobile services. Under “Manage your phone number”, select Manage. Select Transfer your phone number. Enter your new phone number. Select Next. If your number is eligible to move, fill out the required information. Select Submit. Your changes will be confirmed. If you're a new customer...
Error Messages and Browser Compatibility
If you’re having issues with our site, make sure you’ve updated your browser and are using the latest version of Chrome, Firefox, Safari or Internet...
If you’re having issues with our site, make sure you’ve updated your browser and are using the latest version of Chrome, Firefox, Safari or Internet Explorer. You can also try clearing your browser cookies and cache, closing your browser, and logging in or registering one more time. If you still can't access Self Serve, contact us and a rep will help you out....
Changing your rate plan
Changing your plan is easy! Just follow the steps below. Log in to your Self Serve account. Select Self Serve at the top of the screen, and...
Changing your plan is easy! Just follow the steps below. Log in to your Self Serve account. Select Self Serve at the top of the screen, and select Mobile services from the dropdown menu. Your current plan will be shown. To change it, select Change my plan. Select your phone type. Choose the plan you want, and select Switch to this plan. Review the plan details,...
Changing your phone number
Need to change your phone number? Here's how. Log in to your Self Serve account. From the Self Serve dropdown menu, select Mobile services. Under “Manage your phone...
Need to change your phone number? Here's how. Log in to your Self Serve account. From the Self Serve dropdown menu, select Mobile services. Under “Manage your phone number,” select Manage. Select Find a new number. Choose the province and city for your new number. a) If you need a phone number for a different province, please contact us. Choose a new area code and the first...
Changing your address
Did you move recently? Change your address in Self Serve to keep your records updated. Here's how. Log in to your Self Serve account. From the Self...
Did you move recently? Change your address in Self Serve to keep your records updated. Here's how. Log in to your Self Serve account. From the Self Serve dropdown menu, select My profile. Scroll down to Billing address and select Change. Your current address will appear in My Profile. To change it, select Change. There are a few ways of finding your address: ...
Monitoring your data in Self Serve
Nobody likes a surprise bill. Learn how to check your usage below, and never go overboard on your data again. Log in to your Self Serve...
Nobody likes a surprise bill. Learn how to check your usage below, and never go overboard on your data again. Log in to your Self Serve account. Select Self Serve at the top of the screen, and select Usage from the dropdown menu. A list of usage meters will show your airtime, data and messaging details.   Select any of the coloured meters...
Viewing and downloading your bills
Viewing your current bill Log in to your Self Serve account. Select Self Serve at the top of the screen, and then select Billing from the dropdown...
Viewing your current bill Log in to your Self Serve account. Select Self Serve at the top of the screen, and then select Billing from the dropdown menu. To view your most recent bill, select Your current bill. To download your bill, head back to Billing and select _Download bill _(PDF). Viewing your previous bills Log in to your Self Serve account. Select Self Serve at...

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