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Changing your rate plan
Changing your plan is easy! Just follow the steps below. Log in to your Self Serve account. Select Self Serve at the top of the screen, and...
Changing your plan is easy! Just follow the steps below. Log in to your Self Serve account. Select Self Serve at the top of the screen, and select Mobile services from the drop-down menu. Your current plan will be shown. To change it, select Change my plan. Select your phone type. Choose the plan you want, and select Switch to...
Changing your address
Note: To protect your privacy, this transaction can’t be done over the phone with the help of a rep and must be completed online through...
Note: To protect your privacy, this transaction can’t be done over the phone with the help of a rep and must be completed online through Self Serve. Did you move recently? Change your address in Self Serve to keep your records updated. Here s how. Log in to your Self Serve account. From the Self Serve drop-down menu,...
Viewing and downloading your bills
Viewing your current bill Log in to your Self Serve account. Select Self Serve at the top of the screen, and then select Billing from the drop-down...
Viewing your current bill Log in to your Self Serve account. Select Self Serve at the top of the screen, and then select Billing from the drop-down menu. To view your most recent bill, select Your current bill. To download your bill, head back to Billing and select Download bill (PDF). Viewing your previous bills Log in to your Self...
Changing your phone number
Note: To protect your privacy, this transaction can’t be done over the phone with the help of a rep and must be completed online through...
Note: To protect your privacy, this transaction can’t be done over the phone with the help of a rep and must be completed online through Self Serve. Need to change your phone number? Here s how. Log in to your Self Serve account. From the Self Serve drop-down menu, select Mobile services. Under “Manage your phone number,” select Manage. Select Find...
Browser compatibility
If you’re experiencing issues with our site, try clearing your browser cookies and cache or closing your browser and logging in again. If you’re using...
If you’re experiencing issues with our site, try clearing your browser cookies and cache or closing your browser and logging in again. If you’re using Internet Explorer, we recommend using the latest versions of one of the following browsers instead for optimal performance: Google Chrome Mozilla Firefox Microsoft Edge If you still experience issues after trying...
Changing your add-ons
You can change your add-ons by logging in to Self Serve. Here s how to do it. Log in to your Self Serve account. Select Self Serve...
You can change your add-ons by logging in to Self Serve. Here s how to do it. Log in to your Self Serve account. Select Self Serve at the top of the screen, and select Mobile services from the drop-down menu. Select the Manage add-ons button. Select the add-on(s) you want, review your changes, and select Submit. Woohoo! You’ve changed...
Security
At Koodo, your privacy and personal information is no joke. That s why we have strict privacy and security policies in place to protect you....
At Koodo, your privacy and personal information is no joke. That s why we have strict privacy and security policies in place to protect you. We re constantly maintaining these standards and have taken measures to ensure that only the account holder can use our site to view or change their account information online. Some of...
The Koodo Tab page in Self Serve
Starting July 5, 2020, your Tab balance and transaction details, which were previously found in your downloaded PDF bill, can be seen only in the...
Starting July 5, 2020, your Tab balance and transaction details, which were previously found in your downloaded PDF bill, can be seen only in the new My Koodo Tab page in Self Serve. Viewing your Tab and Tab Bonus balances Log in to your Self Serve account. Select Self Serve at the top of the screen, then...
Viewing and downloading your Customer Service Agreements (CSA)
Want to see and keep your Customer Service Agreements from past years, but don’t feel like calling us to request them? Follow these quick and...
Want to see and keep your Customer Service Agreements from past years, but don’t feel like calling us to request them? Follow these quick and easy steps to view and download them online through your Self Serve account: Log in to your Self Serve account. Select Self Serve at the top of the screen, and then select...
Registering for prepaid Self Serve
If you activated your phone online, you re already registered for Prepaid Self Serve. Log in using the email and password you chose when you...
If you activated your phone online, you re already registered for Prepaid Self Serve. Log in using the email and password you chose when you activated your phone. If you activated in-store, registration only takes a few minutes. All you need is: Your email address Your Koodo Prepaid phone number During the registration process, a 4-digit code will be sent...

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