Why is my Wi-Fi and internet slow?
The fastest way to diagnose and fix slow Wi-Fi performance or connectivity issues is with the free . Download the app to troubleshoot slow speeds...
The fastest way to diagnose and fix slow Wi-Fi performance or connectivity issues is with the free . Download the app to troubleshoot slow speeds and optimize performance. Good to know Before you get started with troubleshooting, keep the following in mind: Your internet won’t work until your activation date. Please make sure to set...
How to reset your modem and your router
You know what's often the best fix for Internet connection problems? Resetting your devices! Rebooting your modem A great place to start if you’re having...
You know what's often the best fix for Internet connection problems? Resetting your devices! Rebooting your modem A great place to start if you’re having connection issues is with a simple reboot of your modem. Here are the steps to ensure a safe and effective reboot: Unplug the power cable from your modem Wait 30...
Understanding your modem & router (ports & LEDs)
If you’re having trouble with your internet service, one of the best places to start is by checking the lights on your modem and Boost...
If you’re having trouble with your internet service, one of the best places to start is by checking the lights on your modem and Boost Wi-Fi router. If you’re trying to install your Koodo Internet service: Make sure that the “Install Date” listed in your install confirmation email has passed, and check out this article...
How to set up a guest network
Want to create a Wi-Fi network for your guests without giving away the details of your primary connection? Follow the simple steps below, and you'll...
Want to create a Wi-Fi network for your guests without giving away the details of your primary connection? Follow the simple steps below, and you'll be the ultimate tech-savvy host in no time! Step 1: a) Start by opening a browser window and typing the default IP address for the Boost Wi-Fi 6 Lite router...
Digital safety and privacy tips
Here are some tips for how you can protect yourself online: _1_ Keep yourself safe Avoid using your phone while driving by keeping it off,...
Here are some tips for how you can protect yourself online: _1_ Keep yourself safe Avoid using your phone while driving by keeping it off, on silent, or out of view. If you need to use it, ask a passenger to help you out, or pull over safely first. Prepare for the unexpected by keeping...
I forgot my home Wifi network password
Uh-oh, did you misplace your home Wi-Fi network password? Don't worry, we've got you covered! In this article, we'll show you some quick and easy...
Uh-oh, did you misplace your home Wi-Fi network password? Don't worry, we've got you covered! In this article, we'll show you some quick and easy ways to recover your forgotten password and get you back online in no time. Just follow the super simple instructions below that match your situation: If you haven’t changed the...
How to change a network name and password
Step 1: a. Open a web browser (eg. Edge or Chrome) b. In the top address bar, type 192.168.1.254, then press Enter Step 2: On...
Step 1: a. Open a web browser (eg. Edge or Chrome) b. In the top address bar, type 192.168.1.254, then press Enter Step 2: On this Login page, Enter the user name “admin” Enter the Admin password that’s at the bottom of the Boost v2, under the removable cover Step 3: To change the Network...
Join your home Wi-Fi network through Windows 8
Here's how you can effortlessly connect to your home Wi-FiTM network using Windows 8: Press the Windows key + C on your keyboard. Click Settings....
Here's how you can effortlessly connect to your home Wi-FiTM network using Windows 8: Press the Windows key + C on your keyboard. Click Settings. Click the Wireless icon. Choose the Wi-Fi network you want to join from the list of available options. Click on Connect. Enter your Wi-Fi network password when prompted for the...
Join your home Wi-Fi network through Windows 10
Here's how you can effortlessly connect to your home Wi-FiTM network using Windows 10: Click on the Windows icon in the bottom-left corner of your...
Here's how you can effortlessly connect to your home Wi-FiTM network using Windows 10: Click on the Windows icon in the bottom-left corner of your screen to open up the Windows application menu. Then, click on the Settings icon to access the Windows Settings menu. Select "Network & Internet" and you'll see the Network Status...
Join your home Wi-Fi network through Mac OS X
Here's how you can effortlessly connect to your home Wi-FiTM network using Mac OS X: Click on the Wi-Fi icon positioned in the right-hand side...
Here's how you can effortlessly connect to your home Wi-FiTM network using Mac OS X: Click on the Wi-Fi icon positioned in the right-hand side of the top taskbar (usually found beside the Volume icon). If you see the option to Turn Wi-Fi On, go ahead and click on it. Otherwise, move on to the...