Koodo Internet: General FAQs
Looking for help with your Koodo internet? Download the Koodo Internet App: The free is the fastest and easiest way to fix internet issues. Why...
Looking for help with your Koodo internet? Download the Koodo Internet App: The free is the fastest and easiest way to fix internet issues. Why choose Koodo Internet? At Koodo, we offer subscription-based internet services that are wallet-friendly, dependable, and easy to set up. With us, you can get the internet speed you need at...
Where can I find a copy of my CSA?
If you're wondering where to find a copy of your CSA (Customer Service Agreement), we've got you covered! Follow these simple steps to locate and...
If you're wondering where to find a copy of your CSA (Customer Service Agreement), we've got you covered! Follow these simple steps to locate and access your CSA, so you can have all the information you need at your fingertips: 1) Look for your order confirmation email (it's the email we sent you right after...
How do I change my address or move my Koodo Internet service to a new home?
We know moving can be stressful, so we’re here to make sure getting online at your new address is easy. If you’re moving and need...
We know moving can be stressful, so we’re here to make sure getting online at your new address is easy. If you’re moving and need to activate your service at your new address, please connect to a rep through so they can verify your new address and set up an activation date for you. Please...
How to cancel your Koodo Internet subscription
We'll surely miss you, but we get it - some things must come to an end. To cancel your service, here’s what you need to...
We'll surely miss you, but we get it - some things must come to an end. To cancel your service, here’s what you need to know and how to get started: Your request to cancel is immediate. Refunds apply. You’ll be refunded for the remaining days left in your bill cycle. You’ll need to return...
Returning your hardware
To find out how the potential Canada Post strike may impact your returns, check out our . If you’ve cancelled your Internet services with...
To find out how the potential Canada Post strike may impact your returns, check out our . If you’ve cancelled your Internet services with Koodo or you need to exchange your device for a new one, it’s time to return your hardware! Just follow the super simple instructions below that match your situation: If...
How do I change my internet plan?
Current plan not working for you? Or maybe you want something even faster? We’ve got you covered. To change your internet plan, just follow these...
Current plan not working for you? Or maybe you want something even faster? We’ve got you covered. To change your internet plan, just follow these easy steps: Manage your internet plan Log in to From the “Self Serve” menu at the top of the page, go to Subscriptions. Under your subscription box, locate your current...