Koodo's refurbished phones allow you to own high-performance models from some of the leading smartphone brands like Apple, Samsung and Google without a four-digit price.
Certified quality inspection
Each and every Koodo certified pre-owned phone is meticulously examined and repaired by our expertly trained technicians using top-quality parts to function just like a brand new phone.
Can I get warranty on a Certified Pre-Owned Phone?
Rest easy knowing we've got your back with a limited lifetime warranty for eligible customers and 30-day return policy.1 Plus, extend your warranty by purchasing Device Care Complete.2
Proudly Canadian. Better for the planet.
Refurbished in Canada, our CPO devices are a smart choice for your wallet and the planet. By extending the life of great smartphones, we reduce e-waste and support local jobs, all without sacrificing quality.
What do we check?
What do we check?
The Important Stuff
Each and every pre-owned device is meticulously examined and repaired by our expertly trained technicians using top-quality parts to function just like a brand new phone.
The Connection Stuff
We test the network connection to make sure you can surf, talk, and text on Canada’s award-winning 5G Network.
The Basic Stuff
We reset the phone to factory standards, install the latest software and give the phone a final polish
So, how good are these devices?
Like-new
These phones were returned during their money-back guarantee period, so they’re essentially new (we just can’t call them that). The only thing that’s different is the lower price.
Great
With only a few minor scuffs, these phones are in near-mint condition. They passed our inspections with flying colours and offer exceptional value for the price.
Very Good
These phones are in excellent condition, with only minor bumps and scratches. They have been thoroughly cleaned and inspected to ensure they are fully functional and ready to use.
Good
These devices typically have visible scuffs, hairline scratches, or other minor imperfections.
They have been thoroughly cleaned and inspected to ensure they are fully functional and ready to use.
Our Certified Pre-owned devices are thoroughly tested in a facility that meets internationally recognized standards for quality, safety and environmental responsibility.
The facility currently holds the following certifications:
ISO 9001:2015
Specifies requirements for a quality management system to support consistent outcomes and continual improvement.
ISO 14001:2015
Sets out a framework for managing environmental responsibilities in a systematic manner.
ISO 45001:2018
Provides requirements for an occupational health and safety management system to improve safety and reduce workplace risks
R2v3
A globally recognized certification for responsible reuse, recycling, and data security in the electronics industry.
Refurbished Phones FAQs
To sweeten the deal, you can try out a refurbished phone for 30 days* to see if you love it (we know you will!). If you decide to keep it, you can rest assured that it has a 1-year manufacturer-defect warranty backed by Koodo. If you fall out of love, break up with it and bring it back to us for a full refund; no questions asked.
Koodo Certified Pre-owned phones are dependable, affordable, quality devices that have been expertly refurbished and renewed by certified technicians using premium quality parts. These devices are reset to the original settings and rigorously tested through an extensive quality inspection to ensure it performs as a like-new phone.
Every used Koodo phone purchased after November 10, 2020 includes a Certified Pre-owned warranty. We'll cover the costs of any manufacturer defects (no physical/liquid damage) for 1 year, starting from the date of purchase.
They're not only good, they're very good, great, or even better! With the highest of standards, we inspect the battery, body, camera, screen, buttons, speaker, and software to ensure everything works the way it was meant to. Plus, each used phone is thoroughly disinfected before it’s repackaged. During our refurbishment process, some components may be replaced using third-party parts. These parts go through a 64-point inspection by a trained professional technician and are covered by our warranty. If that doesn't float your boat, the prices surely will!
To do our part for a happier planet, all CPO devices no longer come with a power adapter or charging cable. Please keep using the charger you already have, or buy a new one separately if needed.
Every Certified Pre-Owned phone purchased from Koodo after November 10, 2020 includes a Certified Pre-Owned Limited Warranty that the device will be free of defects in materials and workmanship, subject to the conditions and limitations below, for one year . Certified Pre-Owned phones purchased from Koodo after October 24, 2025 may be eligible for a limited lifetime warranty that the device will be free of defects in materials and workmanship beyond the completion of the above-noted 1 year, subject to the conditions and limitations set out in our
, as long as the device has an active Koodo or TELUS mobility plan and subject to parts availability and repair capabilities.
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Koodo offers a limited warranty that certified pre-owned devices purchased from Koodo shall be free of defects in materials and workmanship. For certified pre-owned devices purchased on or after October 25, 2025, this limited warranty commences on the date of purchase and either (i) ends one year from the date of purchase or (ii) continues as long as the device has an active TELUS or Koodo mobility plan. If Koodo cannot repair your eligible device (for example, due to parts or replacement device availability), Koodo may elect to provide an offer. For more information, exclusions, conditions and limitations, please review Koodo’ Service Terms at: