Our privacy commitment to you

At Koodo, we respect our customers' privacy and take great care to safeguard personal information. As part of our ongoing commitment to putting customers first, we have a long-standing policy of protecting privacy in all of our business operations.1 We believe that an important part of protecting privacy is to be clear about how we handle customers' personal information, and to make information about our approach easily accessible. While our Privacy Code sets out the general principles that govern the collection, use and disclosure of our customers' personal information2, we have also developed this Privacy Commitment to provide you with more specific details about our privacy practices.3
Koodo is part of the TELUS family, and is subject to the TELUS Privacy Commitment and Code. To learn more about TELUS' privacy practices, please visit
. Also available, and applicable to Koodo, is the
Transparency Disclosure
within the
TELUS Sustainability Report
We have learned from our customers that sometimes you just want the big picture, while other times you may want more details or examples of how a policy or process works. For this reason, we have structured this Privacy Commitment in layers. Importantly, both our Privacy Code and Privacy Commitment reflect the requirements of Canada's applicable privacy legislation, including the Personal Information Protection and Electronic Documents Act, applicable Canadian Radio-Television and Telecommunications Commission (CRTC) privacy regulations, and our own continuing commitment to customer privacy. The bottom line is that we want you to understand the purposes for which we collect, use and disclose personal information about our customers. The following is a summary of our privacy practices.

Why we collect personal information

If you are a Koodo customer, Koodo collects certain information about you. We respect your privacy, which is why we collect personal information only for the following purposes:

When we share personal information

We take great care with what information we share, and why. There are circumstances where we share some personal information about our customers:

Some of the ways we respect your privacy

  • We have appointed a Chief Data & Trust Officer to oversee our Data & Trust Office. The Office is responsible for maintaining an accountable privacy management program specifically designed to protect your privacy, and for setting policies and procedures to earn and maintain your trust in our data handling practices.
  • We have embraced the seven foundational principles of Privacy by Design, striving to embed these privacy enhancing principles into all of our product and service development processes.
  • We maintain a robust information security governance program to protect your personal information with appropriate security safeguards. Our safeguards include administrative, physical and technical security controls. We protect the privacy of your personal information through contractual and other means when we are working with other companies.
  • We may de-identify personal information for a variety of reasons, including to safeguard it, or where de-identified information will serve the purposes for retaining the information. For example, we may de-identify certain network usage or location data for long term planning where individual customers' personal information is not required. We may also de-identify information prior to conducting analytics that don't require personal information.
  • We strive to keep your personal information as accurate and up-to-date as is reasonably necessary for the purposes we identify.
  • We respond in a timely manner to your requests for access to your personal information.
  • We take privacy and security training and awareness seriously, and we use a variety of different methods to assist our Koodo team members in respecting and protecting your privacy.
  • Unless you provide your express consent, we do not disclose your personal information to marketers of third-party products to enable targeted advertising, or for any other purpose.
  • We have a team dedicated to responding to your privacy inquiries or concerns. For more information, please refer to our
    Frequently Asked Questions
  • We are committed to being transparent with you about how we handle your personal information, including through this policy, our Privacy Code, our privacy page at
    , and our annual Transparency reporting.
  • We use cookies, in a limited manner and for purposes consistent with this Commitment. For more information, please refer to our Cookies Notice.
  • Privacy legislation generally sets out certain circumstances under which organizations may collect, use or disclose personal information without consent. Examples include emergency circumstances or the investigation of a contravention of laws. Other than under such specified circumstances, Koodo will not collect, use or disclose your personal information for any purpose other than those identified in this Commitment, our Privacy Code, your Customer Service Agreement, or our Service Terms, except with your consent.
  • We will continue to review this Commitment to ensure it is relevant, remains current with changing technologies and laws, and continues to meet your evolving needs.

Choices we offer you

We rely on your consent to continue to collect, use and disclose your personal information for the purposes we have identified to you. However, we want you to know that you do have choices and can refuse or withdraw your consent as follows:
  • You may have your name removed from one or more of our marketing lists, such as our telephone, mail or email marketing lists. We use these lists to inform you of relevant products, services and special offers that may be of benefit to you.
  • Our directory publisher (i.e. Yellow Pages Group) makes available lists of published names, addresses and phone numbers to selected organizations for a fee. You may choose to be excluded from these lists (non-published names, addresses and phone numbers are automatically excluded).
  • You may refuse to provide personal information to us. You may also withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. However, in either case, this may limit our ability to serve you and may force us to cancel some or all of the services you receive from us.
  • For further information about the above options, please contact us at
Our mobility subscribers may also opt-out of including location information in de-identified form where the information or insights are intended to be disclosed to third parties to assist in research, planning, or product and service development, except where such sharing is required by law. For more information about this visit
and click on Data Analytics at TELUS.Unless you tell us otherwise, we will assume that we have your consent to continue to collect, use and disclose your personal information for the purposes we have identified to you.


We want you to be comfortable with how we protect your privacy. If you have questions that are not addressed in this Commitment or our Privacy Code, please refer to our
Frequently Asked Questions
; you can also
contact us
for further information.Effective October 1, 2017.

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