Understanding cookies
Here, we’ll explain what cookies are, which cookies are used on Koodo’s website, why Koodo uses cookies, and how you can manage them.
Last updated on January 20, 2026
A cookie is a small data file that a website places on your browser. The information in a cookie file travels back and forth between the browser it’s stored on and the website every time your browser requests a new page. Cookies allow websites you visit to recognize your device when you return and remember your preferences and your habits online. For example, cookies help websites remember your language preferences or save your selections to your online shopping cart.
We use both first-party and third-party cookies on our website.
First-party cookies are the ones placed by us. We use first-party cookies for a variety of reasons but the most common ones are to remember your preferences, such as login information or language settings, and to enhance your browsing experience on our website.
Third-party cookies, on the other hand, are set by entities other than Koodo. They may be set by service providers whose services were added to the page, or by third-party advertisers to track your browsing habits across different websites to display personalized ads.
The types of cookies we use include:
Essential cookies
These cookies are necessary for the website to function as intended. Without these cookies, the website will not operate so they cannot be disabled.
Performance cookies
These cookies allow us to count visits and identify traffic sources so we can measure and improve website performance. They help us identify which pages are the most and least popular and see how users move around the site. If you do not allow these cookies, we will not know what content is most valued and how often unique visitors return to the site, making it difficult to improve the information we offer to you.
Functional cookies
These cookies allow us to provide enhanced functionality and personalization. It is through their use that we are able to remember your settings and preferences, such as your username, your preferred language, your country, or any other saved preference. Without them, your experience on our website may not be as satisfying to you as it could have been.
Targeting cookies
These cookies may be set through our site by us or our advertising or social media partners. These allow us and these third parties to better understand your interests, provide you with personalized content and offers on our websites and third party websites and enable social media or other third-party features on our website. If you do not allow these cookies, you will experience less relevant advertising and offers and may not be able to use social media or third-party features on our website.
We use cookies to:
- identify you when you visit and navigate our website and to help us determine if you are logged into our website;
- measure and track your activities, such as when you navigate around our website;
- count and recognize visitors to our website to see which pages received the most views;
- store information about your preferences and to personalize our website for you;
- protect your accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally;
- help us to display advertisements that will be relevant to you;
- help us to analyze the use and performance of our website and services; and
- store your preferences in relation to the use of cookies more generally.
In addition to cookies, we also use web beacons, pixels, and tags to gather information about the use of our websites.
We may update this Statement periodically to reflect changes to our privacy practices. We will provide notice online when we make any material changes to this Statement.
If you have questions that are not addressed in this Cookies Statement, you can contact us at:
Telephone: 1-855-525-6636
Email: [email protected]