We’ve got a great range of tools to help you out!
Most changes to your Koodo account can be done for free via Self Serve. If you prefer to have a representative make these account changes for you, may apply.
Review your billing and usage, or make changes to your account and services, without any service fees!
Get instant official answers about your service, bill, and much more, or request a callback from a rep.
Experiencing some difficulties?
Check out our Help pages for information that might address the challenge you’re facing with your Koodo service or product.
If the Help pages haven’t addressed your particular concern, you can also get account-specific information through Koodo Assist. If you still need help, Koodo Assist can schedule a callback for you with a live agent, usually within minutes during business hours.
If the issue still hasn’t been resolved to your satisfaction, you can take a look at further options.