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Most changes to your Koodo account can be done for free via Self Serve. If you prefer to have a representative make these account changes for you, may apply.

Self Serve

Review your billing and usage, or make changes to your account and services, without any service fees!

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We try to provide the best service possible, but we get that some problems are harder to solve than others. If you've already contacted Koodo and tried to resolve an issue without success, you can take a look at further options or escalate it.