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Self Serve

Check your billing and usage, update account information, change rate plan, manage add ons and more without any service fees!

 
 
or
 
 

Koodo Assist

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Service Fees

Most changes to your Koodo account can be done for free by logging into Self Serve. If you'd prefer to get in touch with us to make these account charges, see our chart below for applicable service fees.

For your security, Koodo doesn’t accept payments or register payment details verbally over the phone.

Self Serve - Free

Customer Service - $10

Self Serve - Free

Customer Service - $10

Self Serve - Free

Customer Service - Not available

Phone activation/account set-up

Self Serve - Free

Customer Service - $35

Self Serve - Free

Customer Service - $10

Self Serve - Free

Customer Service - $10

Self Serve - Free

Customer Service - $10

Self Serve - Free

Customer Service - Not available

Reconnection from suspension for non-payment

Self Serve - $35 per account

Customer Service - $35 per account

Self Serve - Free

Customer Service - Free

Transfer of ownership

Self Serve - Not available

Customer Service - $10

Self Serve - Free

Customer Service - Free

Service

Self Serve

Customer Service (by phone)

Free
Not available

Phone activation/account set-up

Free
$35

Reconnection from suspension for non-payment

$35 per account
$35 per account

Transfer of ownership

Not available
$10

Koodo Assist

Instead of keeping you on hold, Koodo Assist can answer just about any questions and can help you set up a call back if needed.

Already contacted us?

If you've already contacted Koodo but your issue isn't solved then you can escalate it here. We try to provide the best service possible, but we get that some problems are harder to solve than others. If you've tried to resolve an issue without success you can take a look at further options.