Moving your phone number

You can move your number in Self Serve. Here's how.

  1. Log in to your Self Serve account.
  2. From the Self Serve drop-down menu, select Mobile services.
  3. Under “Get a new phone number”, select Change.
  4. Select I want to move a number.
  5. Scroll down to the bottom of the page.
  6. Enter your new phone number.
  7. Select Submit.
  8. If your number is eligible to move, fill out the required information.
  9. Select Submit. Your changes will be confirmed.

If you're a new customer or you're thinking of signing up, learn how to move your phone number to Koodo from your other provider.

We are constantly finding ways to improve our service and the feedback you leave here helps us to do that. However, we can’t respond to individual messages from this form.

Need more help?

Visit the Koodo Community.

Check it out