Language
Region
Language
Region
koodo assist

Hi, there !

Ask a Q without the queue.

koodo assist

Here are the top articles for you

Recommended

New to Koodo?

selfServeSelf Serve

Whether it's moving your number over to Koodo or understanding your first bill, here's everything...

Easy Roam®

With Easy Roam® you can use your existing phone plan when you travel abroad. You're only...

Phone troubleshooting

Is your phone acting a little strange? You may be experiencing one of the following...

Changing your mobility rate plan

selfServeSelf Serve

Whether you're looking to get a new plan that offers more, or to downsize based...

Your Koodo phone bill after activating

Understand how your bill works and what you can expect to see on it. This...

Paying your phone bill in Self Serve

You can easily make a one-time payment with your credit card or Visa Debit or...

Help categories

Activating
Activating
Billing & payment
Billing & payment
Login & Profile
Login & Profile
Managing mobile services
Managing mobile services
Travel & roaming
Travel & roaming
Phone troubleshooting
Phone troubleshooting
Warranty and repairs
Warranty and repairs
Buying online
Buying online

Support tools

You can make changes to your Koodo account for free via Self Serve. If a rep makes changes for you, service fees may apply.

Self Serve
Self Serve
No service fees

Manage your account and services for free.

Koodo Community
Koodo Community
Avg. Reply: 15 mins

Get help from experienced customers and Koodo Mobile Masters.

100% of Koodo support begins online

100% of Koodo support begins online

You're in good hands with our Mobile Masters

You're in good hands with our Mobile Masters

Resolve a concern

We welcome the opportunity to speak with you to set things right. If you still have an outstanding issue after contacting Koodo and speaking with a customer service representative, you can escalate your concern to our management team here.

If you've already tried to resolve your issue with the Koodo management team directly but still need further assistance, view your additional options.