VoLTE (Voice over LTE)

VoLTE is the next step in wireless calling and it comes with some awesome benefits. Koodo customers with a compatible phone will be able to make and receive calls over the fast Koodo LTE network instead of the HSPA network. With VoLTE you’ll get:

  • Simultaneous use of voice and LTE data
  • Awesome sound quality when calling another VoLTE-enabled device.
  • Improved battery life to keep you going for longer

What’s different?

Previously, data was carried over LTE when you weren't on a voice call. If you were on a voice call, then your data was transmitted using the slower 3G speeds. Now, with VoLTE, your data will be carried over LTE even when you’re on a voice call.

VoLTE services are currently in all provinces except Saskatchewan.

How do I use VoLTE?

Making a VoLTE call is simple. To make or receive a VoLTE call, all you'll need to do is:

  • Be in a VoLTE-enabled coverage area. See our full coverage list here
  • Use a VoLTE-compatible phone purchased from Koodo°. Phones purchased from other carriers might not be compatible with this feature.

Most Koodo customers with phones that are VoLTE-enabled will be able to use it automatically as long as their phone is up-to-date with the latest software and if they’re in a VoLTE-capable coverage area. All calls will be carried over to the Koodo LTE network.

Roaming on VoLTE

Select phones with the latest software installed will be able to place and receive calls over the LTE network instead of the HSPA network while roaming in the U.S. If there isn’t any VoLTE coverage, or if customers don't have a VoLTE-enabled device, customers will continue roaming on the 4G (HSPA) network. VoLTE roaming rates will be the same as current HSPA roaming rates.

Changes with VoLTE roaming

  • Calls shown on bills may be listed in Universal Coordinated Time (UTC), as opposed to local time
  • Calls shown on bills will have the location listed (i.e. USA instead of a specific city or state)
  • Some location-based short-codes may no longer work.
  • 911 calls while roaming will not show up on your bill.

Do I have to pay more for using VoLTE?

No. All your voice usage will be billed according to your Koodo plan, so you won't be using any of your monthly data allowance.

Note: VoLTE E911 is available in all VoLTE-enabled areas. In areas where VoLTE and E911 are not available, customers can still make standard 911 calls.

VoLTE enabled phones:

  • Alcatel: Alcatel 1
  • Apple: iPhone 6 and newer
  • Blackberry: Key2 and Key2 LE
  • Coolpad: Coolpad Snap
  • Google: Pixel series (Pixel 3, 3 XL and newer)
  • Huawei: P series (P30 Pro, P30, and P30 lite); Mate series (Mate 20 Pro)
  • LG:
    • G series (G5 and newer);
    • Q series (Q6 and newer, Q Stylo+);
    • K series (K9 and newer);
    • X Power series (XPower 2 and newer);
    • Stylo 3+;
    • V30
  • Motorola: One Vision, G7 Play and E6
  • Samsung:
    • S series (S8 and newer);
    • Note series (Note8 and newer);
    • A series (A5(2017) and newer);
    • J series (J3 Prime and newer)
  • ZTE: WF723 (Home phone hub)

VoLTE roaming supported phones:

  • Apple: iPhone 7 and newer
  • Google: Pixel series (Pixel 4 and 4 XL)
  • Samsung:
    • S series (S8 and newer);
    • Note series (Note8 and newer);
    • A series (A8 and newer);
    • J series (J3(2018) and newer)

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