Multimedia messaging and browsing services update

As technology evolves, the legacy Multimedia Messaging Service (MMS) and browsing platform has reached end-of-life. We’re working on platform upgrades, and as of summer 2023 the legacy platform will no longer be supported.

Please read further to learn how this will affect your services.

Which devices will be affected?

Devices launched after 2017 and sold by TELUS/Koodo will not be affected. All current service features and functionalities will be carried over and supported on the new platforms.

Certain devices launched before 2017 will no longer be compatible with the new platform. Please see below for the list of TELUS-/Koodo-sold devices that will be affected by the service update.

What should I do if my phone will be affected?

To continue MMS and/or browsing services, we recommend checking out our latest devices and purchasing a new device today. Shop our latest devices here.

Devices impacted by MMS update

If your device is listed below, you will no longer be able to send or receive multimedia messages, starting summer 2023. You can find your phone's model details and number in your device’s Settings, usually under the About section.

  • Apple: iPhone 5S & below

  • ASUSTek: ASUSTek Computer Inc Nexus 7 LTE

  • Blackberry:

    • RIM Blackberry (9800)
    • RIM Blackberry (Playbook LTE)
    • RIM BlackBerry Bold (9790)
    • RIM BlackBerry Curve (9320)
    • RIM BlackBerry Curve (9360)
    • RIM BlackBerry Curve (9380)
    • RIM BlackBerry Q5 (SQR100-1)
    • RIM BlackBerry Torch (9810)
  • HTC:

    • HTC 7 Surround (PD26110)
    • HTC Desire 320a (0PF1100-0PF1100T)
    • HTC Desire 510 (0PCV220_T)
    • HTC Desire 601 (0P4E230)
    • HTC One M7 (PN07120)
    • HTC One M8 (0P6B160)
    • HTC One M9 (0PJA110_B)
    • HTC One S (PJ40110)
    • HTC One V (PK76110-T320a)
    • HTC One X (PJ83100)
    • HTC PM63100T
  • Huawei:

    • Huawei (Y210-0151)
    • Huawei Ascend (Y330-U05)
  • Kyocera:

    • Kyocera Dura XE (E4710T)
    • Kyocera Duraforce (E6560T)
  • LG:

    • LG G2 (LG-D803)
    • LG G3 (LG-D852)
    • LG K4 (LG-K121)
    • LG Nexus 4 (E960)
    • LG Nexus 5 (LG-D820)
    • LG Optimus Black (P970g)
    • LG Optimus G (E973)
    • LG Optimus L3 (E400b)
    • LG Optimus LTE (P935)
  • Motorola:

    • Motorola (Moto E) 2 gen with 4G LTE
    • Motorola Moto G (XT1032)
    • Motorola X 2nd Generation (XT1097)
  • Nokia:

    • Nokia Lumia (1020 RM-877)
    • Nokia Lumia (435 RM-1070)
    • Nokia Lumia (520)
    • Nokia Lumia (610 RM-835)
    • Nokia Lumia (620)
    • Nokia Lumia (625-RM-942)
    • Nokia Lumia (635 RM-975)
    • Nokia Lumia (800)
    • Nokia Lumia (830 RM-985)
  • Samsung:

    • Samsung 4G Galaxy S II X (SGH-T989D)
    • Samsung ATIV S (SGH-T899M)
    • Samsung Galaxy Ace 2 x (GT-S7560)
    • Samsung Galaxy Alpha (SM-G850W)
    • Samsung Galaxy Core (SM-G386W)
    • Samsung Galaxy Discover (SGH-S730M)
    • Samsung Galaxy Grand Prime (SM-G530W8)
    • Samsung Galaxy Mega (SGH-I527M)
    • Samsung Galaxy Note (SGH-I717D)
    • Samsung Galaxy Note 2 (SGH-I317M)
    • Samsung Galaxy Note 3 (SM-N900W8)
    • Samsung Galaxy Note 7 (SM-N930W8)
    • Samsung Galaxy Note 8 (SGH-I467M)
    • Samsung Galaxy Rugby LTE (SGH-I547C)
    • Samsung Galaxy S3 (SGH-I747)
    • Samsung Galaxy S3 Mini (SM-G730W8)
    • Samsung Galaxy S4 (SGH-I337M)
    • Samsung Galaxy S4 Mini (SGH-I257M)
    • Samsung Galaxy S5 (SM-G900W8)
    • Samsung Galaxy S5 Active (SM-G870W)
    • Samsung Galaxy Tab 10.1 (GT-P7500)
    • Samsung Galaxy Tab 2.0 10.1 (SGH-I497)
    • Samsung Galaxy Tab 8.9 LTE (SGH-I957)
    • Samsung Galaxy Tab A (SM-T357W)
    • Samsung Galaxy Tab S 10.5 (SM-T805W)
    • Samsung Galaxy Tab S 8.4 (SM-T705W)
    • Samsung Rugby 3 (SGH-A997D)
    • Samsung Rugby 4 (SM-B780W)
  • Sonim Technologies:

    • Sonim Technologies 1520-A-R6 (1520-A-R6)
    • Sonim Technologies 5700 (5700)
    • Sonim Technologies XP5560 (XP5560-A-R6)
    • Sonim Technologies XP5560IS (Ex-Handy 08)
    • Sonim Technologies XP6700 (L11V011AA)
  • Sony:

    • Sony Mobile Communications Xperia Z1 (C6906)
    • Sony Mobile Communications Xperia Z3 (D6603)
  • TCT Mobile:

    • TCT Mobile (A392A)
    • TCT Mobile (A392CC)
    • TCT Mobile Idol 3 (6045I)
    • TCT Mobile Idol X+ (6043A)
    • TCT Mobile Pop 8 (P320A)
    • TCT Mobile POP 8 LTE (9021A)
    • TCT Mobile Pop Icon (7040T)
  • Truckfone: Truckfone Accel Voyager (CP200)

  • Zebra Technologies: Zebra Technologies Corp. ES405B

Devices impacted by both MMS and browsing service updates

If your device is listed below, you will no longer be able to send or receive multimedia messages or access browsing using cellular data, starting summer 2023. Browsing under Wi-Fi settings will not be affected. You can find your phone's model details and number in your device’s Settings, usually under the About section.

  • Blackberry:

    • RIM BlackBerry Bold (9700)
    • RIM BlackBerry Bold (9780)
    • RIM BlackBerry Bold (9900)
    • RIM BlackBerry Curve 3G (9300)
    • RIM BlackBerry Pearl 3G (9100)
    • RIM BlackBerry Torch (9860)
  • Ericsson: Ericsson ST18a

  • HTC:

    • HTC Amaze 4G (PH85110)
    • HTC Desire (PB99220)
    • HTC Desire HD (PD98140)
    • HTC HERO130 (A6265)
    • HTC Status (PH06130)
  • Huawei: Huawei INQ Chat 3G (Q1-218H)

  • INQ Mobile: INQ Mobile Limited (T2-218U)

  • Intermec: Intermec (CN50) Tablet

  • LG:

    • LG Calisto (GW525g gx)
    • LG Cookie Plus (GS500g)
    • LG F4 (A341)
    • LG IQ (GW825)
    • LG Madison (GB-255G)
    • LG New Chocolate (BL40g)
    • LG Optimus 7 (E900h)
    • LG Optimus Chat (C555)
    • LG Optimus One (P500h)
    • LG Shine Plus (C710h)
  • Motorola:

    • Motorola Backflip (MB300)
    • Motorola Charm (MB502)
    • Motorola Defy (MB525)
    • Motorola Key (EX225)
    • Motorola Milestone (A853)
  • Nokia:

    • Nokia (3710)
    • Nokia (C3)
    • Nokia (E71)
    • Nokia (E72)
  • Samsung:

    • Samsung Advance (SGH-885)
    • Samsung C414 (SGH-C414)
    • Samsung Elevate (SGH-T356)
    • Samsung Evergreen (SGH-A667T)
    • Samsung Galaxy Ace (GT-S5830)
    • Samsung Galaxy Ace Q (SGH-I827D)
    • Samsung Galaxy Apollo (GT-I5800L)
    • Samsung Galaxy S Fascinate 3G+ (SGH-T959D)
    • Samsung Galaxy S Fascinate 4G (SGH-T959P)
    • Samsung Nexus Prime (GT-I9250M)
    • Samsung Nexus S (GT-I9020A)
    • Samsung Rugby 2 (SGH-A847D)

Will voice call features be affected by this change?

Calling features are not affected by this service update and voice calls will continue to work as usual for all devices.

Will text messages be affected by this change?

Short Message Service (SMS: a text message of up to 160 characters without an attached file) will not be affected by this service update, and you’ll be able to continue to send and receive text messages.

Group messages (when the sender composes a message and selects multiple recipients), whether delivered as texts or pictures, are recognized as multimedia messages and will be affected if your device is listed above.

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