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welcome to Koodo.

Here's everything you need to get started

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New to Koodo
Whether you're brand new to Koodo or you just added a new line, this is your one-stop shop for everything you need to get your new line set up with Koodo!
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Already with Koodo
Did you just get a new phone or change your SIM card for your existing Koodo line? No sweat - we'll outline everything you need to do to get started.
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Self Serve Account
SIM and Phone Number
My first bill
Protect my tech!
Non-Koodo phones

When you signed up for Koodo, you would’ve received an email detailing how to set up your Self Serve account. If it got lost on the way, don’t worry - you can visit koodo.com/selfserve! All you’ll need to do is click Register now to create your Self Serve account, where you can manage all of your Koodo phone-related needs! Remember to register only after your account is activated, otherwise your email address may get locked out.

If you're adding a line, you don't need to register for Self Serve.

The SIM card we’ve included with your activation is an LTE Koodo Tri SIM card, which has all 3 card sizes (Standard, Micro, and Nano) in 1 convenient package in order to be used with any phone.

Keeping your new Koodo number? Great news! With your activation you received a Koodo SIM card that has already been activated with a new Koodo phone number. You can just pop it in and start using your Koodo services immediately!

Transferring your previous service provider’s number to Koodo?
Once you’ve received your new phone or SIM card order, check out this quick video below for important tips and instructions, or read on:

Before you start

1. Don’t cancel your number with your previous provider just yet and keep the SIM card  that’s already there. The number with your previous provider automatically cancels when the transfer has completed, which can take up to 2.5 hours.

2. Make sure you’ve registered for Koodo Self Serve.  If you haven’t, register now.

3. Have your previous provider’s service details at your fingertips

We’ll need this info exactly as it appears on the bill: the Account Number located on your bill with the previous service provider

OR

The IMEI number of the previous provider’s phone - just dial *#06# on the device to reveal this number


Once you’ve received your order and have all of the above, log in at koodo.com/changenumber and select ‘Transfer your number from another provider’  and follow these 5 easy steps:

Step 1: Enter the number you’re transferring over

Step 2: Enter the required info in Service details: full name, account number or the IMEI number

Step 3: Review your stuff and hit submit

Step 4: Your previous provider will send  you an SMS for you to approve the transfer.  Check ‘I understand’  to start the transfer. Then reply YES to the SMS on the phone that has your previous provider's SIM, asking you to confirm the transfer.

Step 5: Once you’ve replied YES, the transfer is now in progress and can take up to  2.5 hours to finish. You’re almost done!

After you’ve replied YES to the SMS

• If you’re bringing your own phone: you can now remove the older provider’s SIM card and insert the new Koodo SIM card. Once the transfer is done, verify the data settings here to ensure your data is working.
• If you ordered a Koodo phone, just insert the Koodo SIM card

You’ll know the transfer is done when you receive a Welcome SMS from Koodo, asking you to restart  the phone so that everything is in perfect working order.

Should you run into problems along the way, we’re here to help: visit Koodo.com/chat and type #PortHelp to troubleshoot your issue.  If we’re unable to resolve it, we’ll set you up with a callback from a live rep.

Don’t be surprised by your first bill. Like all wireless service providers, we bill your services in advance. For more details, go to koodo.com/MyFirstBill

Make sure your phone is protected against mechanical, electrical and texting-in-the-tub failures! To learn more about Koodo warranties, check out our help pages about the Device Care Complete Plan and AppleCare+.

Are you bringing over a non-Koodo phone?

Check out our help page to see whether your phone will be compatible with the Koodo network.

Follow our guide to make sure your phone is properly set up with Koodo's network.

Get set up

When to change my SIM card
My bill
Protect my tech!
Non-Koodo phones

Congratulations on your new phone!

We’ve included a new SIM card with your order - it has all 3 card sizes (Standard, Micro, and Nano) in 1 convenient package!

If your old SIM card fits in your new phone, just go ahead and pop it into your new phone.

If your new phone requires a different size, you can still use your old tri-cut SIM card attachments to find the right fit.

If you don’t have the correct size from your old tri-cut SIM, just follow the steps in the "Replacing your SIM card" section below to use the SIM we've included with your purchase.

Replacing your old SIM card with a new one?
1. Log in to your Self Serve account.
2. On the Overview page, select the Self Serve drop-down menu, then select Mobile services.
3. Next to Change your SIM card select Change.
4. In the text box, enter your new SIM number, then select Continue.
5. We’ll send an SMS verification code to your current working Koodo SIM (or to another line on your account, in case your SIM is lost/damaged). If you don’t have a working SIM card or other lines on your account, you can schedule a callback through Koodo Assist to get a rep to help you with this.
6. You’ll have 2 hours to enter the verification code in the SMS.
7. Once you’ve entered the verification code, you can insert your new SIM card into your phone.
8. It might take up to 15 minutes for your SIM to be activated

After upgrading, you may notice some differences on your next bill. Keep in mind that this could be because you had a previous phone balance applied or perhaps changed your plan as part of your upgrade. For more details, go to My Koodo Bill

Make sure your phone is protected against mechanical, electrical and texting-in-the-tub failures! To learn more about Koodo warranties, check out our help pages about the Device Care Complete and AppleCare+.

Are you bringing over a non-Koodo phone?

Check out our help page to see whether your phone will be compatible with the Koodo network.

Follow our guide to make sure your phone is properly set up with Koodo's network.

Koodo Assist

The quick, simple way to get help

Have a question?

CHAT NOW

With Koodo Assist, help is at your fingertips 24/7. Get instant, official answers about your service and bill, make changes to your account, or get connected to a rep without waiting on hold. Our digital rep is ready to help!

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Have questions about your new phone?

Check out our phone How-To guide

To start, simply select your manufacturer, make, and model! Get answers to frequently asked questions, learn some quick fixes, or get to know your phone better with our simulator tutorials.

Have a question?

Ask the Community.