If you’ve bought a phone through anyone other than Koodo we can’t guarantee that it will be compatible with our network. This is because different phones operate on different frequencies, meaning that phones that work in some regions or networks won’t work in or on others, for example if you bought a phone in Europe, it may not be compatible with networks here in Canada. Have a look below for all of the information you need to see if your phone will be compatible with the Koodo network.
Koodo network coverage
You can find out the kind of coverage we provide in your region by checking out koodomobile.com/network. In super remote areas where there is no coverage, some devices can still make and receive calls using Wi-Fi Calling.
Frequency bands & compatibility
Koodo uses the following frequency bands to provide our service:
4G LTE and LTE Advanced:
2100 MHz downlink and 1700 MHz uplink (AWS)
850 MHz and 1900 MHz (UMTS)
For more information about compatibility with our network, check out our Network Coverage breakdown.
If your phone suddenly has trouble connecting to a network or starts having issues in an area where it’s never had trouble working before then you should restart it. Often restarting a device will clear up any minor glitches.
Power your phone off, wait few seconds, then power it back on and retry. If your device has a removable battery, remove the battery and put it back in before turning your phone on again.
If your service has suddenly degraded and tips above did not help, please check our phone troubleshooting.
Most phones bought in North America or Europe will be compatible with the Koodo 4G and/or 4G LTE/LTE Advanced networks. If you’re unsure, please schedule a callback through Koodo Assist, and a rep will help you sort it out.
Related help pages: