Email Change

Email Change | Koodo Mobile

Security Question Change

Security Question Change | Koodo Mobile

Forgot email

Change email

Change security question

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The number you used to purchase your subscription.

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Forgot your email address?

Your answer must match what you provided when you created your Self Serve profile.

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Security question

You’ve made the maximum number of unsuccessful attempts and your online access to Self Serve has now been locked. To prevent unauthrozied account access, we limit the number of login attempts. To regain access, please try again in one hour.

Your account has been locked.

Please enter the email address or username you use to log in

This information doesn’t match our records. Please check that you entered your email address correctly.

A password reset has already been requested for this account. If you didn't receive a password-reset email, please check your Spam or Junk folder.

Sorry, we were unable to update your email address. Please go to koodo.com/chat and enter '#HelpSS' to schedule a callback.

This email address will be used as your Self Serve login and to receive communications from us.

Email address change

The answer is case sensitive and must be at least 4 characters long.

Change your security question

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