Long distance, travel and roaming on Prepaid

Talk Boosters® can be used to make Canada-wide, U.S. and international calls. For more information on Talk Boosters check out our standard rates page.

Koodo Prepaid has national coverage, which means you don’t pay roaming fees across Canada, and provides coverage to 96% of the Canadian population. To see where 96% of the Canadian population live, you can check out our network coverage map.

Prepaid Canada-wide calling

If calling isn’t included in your plan, you’ll need to purchase a Canada-wide Talk Booster® add-on to make calls.

If you have a Province-wide plan and want to make a call outside of your province, you’ll have to purchase a Canada-wide Talk Booster add-on. Here’s how Province-wide plans work:

  • If your province is Ontario, you can make or receive calls within Ontario with a Province-wide plan
  • If you’re visiting another province, you can also call anyone within that province, but won’t be able to receive calls while in another province without a Canada-wide Talk Booster add-on

Changes to Prepaid U.S. and international long distance calling

As of June 21, 2018, Canada-wide Talk Boosters will no longer be able to make international & U.S. calls.

Customers who purchased a Canada-wide Talk Booster Add-on before June 21, 2018, can still use it to make U.S. and international calls until it is used up.

Introducing new Long Distance Talk Booster Add-ons!

If you need to make an international call (including the U.S.) you’ll have to purchase a Long Distance Talk Booster add-on. Long Distance Talk Booster add-ons can be used to make calls to 50 international destinations. Any unused minutes will be carried over when you renew your base plan.

Available countries:

A Australia
Austria
H Hong Kong R

Romania

Russian Federation

B

Bahamas

Bangladesh

Brazil

I India
Iran
Ireland
Israel
Italy
S

Saudi Arabia
South Africa

Spain
Sri Lanka
Sweeden
Switzerland

C

Chile
China

Colombia

J Jamaica
Japan
T

Taiwan
Thailand

Trinidad and Tobago

Turkey

D Dominican Republic K Korea (South) U

United Arab Emirates

United Kingdom

United States

E

El Salvador

Egypt

M

Malaysia

Mexico

V

Venezuala

Vietnam

F Finland
France
N

Netherlands

New Zealand

Nigeria

G Germany
Greece
Guatemala
P

Pakistan

Philippines

Poland

International Incoming Calling

  • If you're on a base plan that includes calling, you can receive free incoming calls from any country in the world.
  • If you’re on a plan that doesn’t include calling, you’ll have to purchase a Canada-wide or Long Distance Talk Booster add-on to receive calls from any domestic or international destinations. Incoming calls are deducted at 1 min per min of talk from your Talk Booster.

Travelling with your prepaid phone

Planning to use your phone in the States? Then our U.S. Roaming Booster add-ons are the way to go! There's no pay-per-use charges on Koodo Prepaid. Just grab one of our U.S. Roaming Booster add-ons starting from $5 before you pack your bags. Add-ons are activated when you complete your purchase. Any unused minutes, text or data will be carried over when you renew your base plan, so choose the largest Booster add-ons if you want to enjoy our best rate.

Roaming services are available in all 50 States in the U.S. (including Alaska and Hawaii) as well Puerto Rico and the U.S. Virgin Islands.

Need help? Visit Prepaid Self Serve for help and to see your Booster-add on balance.

Don't want a roaming add-on?

You won't be able to use your Koodo Prepaid phone in the U.S. without a U.S. Roaming Boosters add-on.

We are constantly finding ways to improve our service and the feedback you leave here helps us to do that. However, we can’t respond to individual messages from this form.

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