Forgot your Prepaid password? & Issues logging in to Prepaid

If you’re having problems logging in, make sure you’re using the right email and password.

If you’ve forgotten your password, go to Prepaid Self Serve and select Forgot your password?

If you still can’t get through, contact us for help.

Forgot your voicemail password?

Contact us to reset your voicemail password.

We are constantly finding ways to improve our service and the feedback you leave here helps us to do that. However, we can’t respond to individual messages from this form.

Need more help?

Visit the Koodo Community.

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