Activating your Prepaid phone

Here's what you need to activate your Prepaid phone:

  • Your Koodo Prepaid SIM card. Unless you bought one separately, you’ll find it in the packaging with your Koodo Prepaid phone.
  • Your selected base plan and Booster® add-on(s). You can choose from a number of base plans and Talk or Data Booster add-ons on our Prepaid plans page.
  • Your payment method. You can use a top-up voucher purchased at a Koodo store or retail partner across Canada, or use your credit or Visa Debit card. If you’re paying with a top-up voucher, you’ll need to make sure it has enough funds to cover the total cost of your selected base plan and Booster add-on(s).
  • Note: Only a credit card or Visa Debit card registered to a Canadian address can be registered to your account. International credit cards or Visa Debit cards aren't accepted.
  • Automatic top-ups. Choose whether or not to set up automatic 30-day top-ups. With automatic top-ups on your account, a 10% savings on the cost of your base plan will be credited back to your account each time your base plan renews.  
  • Ready to go? Visit to activate your Koodo Prepaid service.

We are constantly finding ways to improve our service and the feedback you leave here helps us to do that. However, we can’t respond to individual messages from this form.

Need more help?

Visit the Koodo Community.

Check it out