The right speed for your household depends on the number of devices connected to your network and the activities you’ll be doing online:

Note: The total speed for your home is shared across each connected device at any given time, including computers, smartphones, tablets, smart TVs, gaming consoles, printers, Wi-Fi hotspots/range extenders, smart home devices (e.g. cameras/speakers), and smart appliances.

Maximum speeds require optimal network conditions on a wired connection. Internet access speeds may vary depending on location, usage within the home network, Internet traffic, applicable network management, or server configurations. Concurrent data streams, including combinations of uploads and downloads, may be required to access maximum speeds. Maximum speeds may not be achievable using a single device.

Depending on your circumstances, a tech visit may be required on the date you activate, to ensure that your address is ready for service. We’ll confirm your activation date via email and let you know at that time.

Heads up! The tech won’t set up your equipment, but don’t sweat it - it’s easy to set up on your own. We’ll also be sending simple, step-by-step instructions on your way.

Download speed refers to how quickly you can receive data from the internet, like when you’re browsing websites or streaming music/videos.

Upload speed refers to how quickly you can send data to the internet, like when you’re using high-quality video conferencing (e.g. Skype/FaceTime), uploading large files, or gaming.

Wi-Fi 6 is the name for the latest Wi-Fi technology certified by the Wi-Fi Alliance, based on the IEEE 802.11ax standard. The key benefits of Wi-Fi 6 are higher data rates, increased capacity for devices, improved performance in environments with many connected devices, and improved power efficiency (battery life) for connected devices.

Our Wi-Fi 6 hardware is designed with tri-band technology for your devices.

Whether you have an existing Amazon Prime account or are creating a new one, you'll need to link it to your Koodo Self Serve account.

Once you link your Prime and Koodo accounts,

• You can keep your Prime watch history and account details • Your billing for Prime will be transferred to Koodo • You'll have access to Prime delivery, Prime Video, Amazon Music, exclusive deals and offers, and much more!

Learn more about the Amazon Prime membership on the Amazon Prime website.

Any new or existing Koodo customer on a Postpaid plan of $44 or more can add Amazon Prime to their Koodo account. The offer is available to new and existing Prime customers.

Existing customers If you're an existing Koodo customer, you can add Amazon Prime through Self Serve.

New customers If you're looking to join Koodo, you can enjoy 3 months of Amazon Prime, on us. You can add it online during your transaction or anytime afterwards through Self Serve.

You can also add Amazon Prime to your Koodo mobile plan at any of our retail locations or with a customer service rep during your transaction. This offer is limited to a single use per person.