Motorola one 5G ace + gift with purchase FAQs

Get a Lenovo Chromebook 300e for free when you purchase a Motorola one 5G ace! Get answers to frequently asked questions, and learn more about your eligibility, the terms and conditions, how you can redeem this offer, and more.

What are the eligibility requirements for the free Lenovo Chromebook 300e?

If you purchase a Motorola one 5G ace from Koodo and Koodo-authorized dealers, including both retail and online stores, between November 18, 2021 and January 4, 2022, on a minimum two-year term, you are eligible to receive a Lenovo Chromebook 300e. Outright Motorola One 5G purchases are not eligible, and a minimum two-year contract is required. This offer is available while supplies last. TELUS and Motorola reserve the right to remove or amend the offer at any time without notice.

Please see the terms and conditions below.

How many Lenovo Chromebook 300e units can I redeem?

You can redeem 1 (one) Lenovo Chromebook 300e for every one (1) Motorola one 5G ace purchased from an eligible retailer within the program dates.

How can I redeem my Lenovo Chromebook 300e?

To redeem your Lenovo Chromebook 300e, you’ll need to go to and complete the registration form before February 3, 2022 at 11:59:59 PM ET.

What will I need to complete the registration form?

Here’s what you need to fully complete the online form at

  • First Name
  • Last Name
  • Delivery Address (P.O. Boxes are not eligible)
  • City
  • Province
  • Postal Code
  • Email address
  • Phone number
  • Place/channel of purchase
  • Date of purchase
  • The Motorola one 5G ace device IMEI number
  1. Select Submit to register your purchase.

  2. You’ll receive an email to the account provided to confirm we’ve received your claim.

What is an IMEI?

The IMEI (International Mobile Equipment Identity) number is the unique code that identifies your phone.

You may need it if you contact Support regarding a warranty, and it’s important to have it in case your phone is stolen.

Where can I find my Motorola one 5G ace IMEI?

You can find the IMEI number in these places:

  1. On your device, through the Dialer app:
  • In the Phone Dialer app, dial *#06#. A screen with the IMEI and serial number will appear.
  1. On your device, through the Settings icon

    • Select Settings
    • Select About phone
    • Select IMEI
  2. On the box

  • The retail box of your Motorola one 5G ace will have a white sticker with several codes printed on it, including the IMEI number.

How will I know if my registration has been approved?

Once your claim has been validated, you’ll receive an email 6-8 weeks after the purchase date informing you of your status change.

If you’ve been approved, your Lenovo Chromebook 300e will be shipped out 8-10 weeks after your purchase date.

If your claim has not been approved, we’ll contact you to review your submission details and to provide instructions on how to proceed. If required, you’ll have until February 3, 2022 at 11:59 PM Eastern Time to resubmit your claim.

How long before I get my Lenovo Chromebook 300e?

Your new Lenovo Chromebook 300e will be shipped 8-10 weeks after you register your purchase at Once your purchase has been validated, you’ll receive an email with the shipping information, including the tracking number.

You’ll receive your Lenovo Chromebook 300e by March 4, 2022.

I need to update the information on my registration form, i.e. incorrect shipping address, email address, or phone number. How can I do this?

To update your information, you can contact us through Motorola Customer Service at 1-800-461-4575.

What should I do if I don’t receive my LenovoChromebook 300e?

Your Lenovo Chromebook will ship out 8-10 weeks after you register. You will receive a confirmation email with the tracking information to check on delivery status.

If you don’t receive the package within 2 weeks of the shipment release, please contact the Lenovo Canada support line at 855-253-6686. Select option #3 from the voice menu.

What can I do if I need help with my Lenovo Chromebook 300e?

You can contact the Lenovo Canada support line at 855-253-6686. Select option #3 from the voice menu.

What is the warranty of my Lenovo Chromebook 300e?

For warranty policies and service requests, click here.

What if my Lenovo Chromebook 300e is damaged during shipping?

You can contact the Lenovo Canada support line at 855-253-6686.

I need help with my Motorola one 5G ace.

You can contact Motorola Customer Service at 1-800-461-4575.

Legal/Terms & Conditions

  1. Valid only on the purchase of the Motorola one 5G ace from Koodo and Koodo-authorized dealers, including retail stores and online, between November 18, 2021 and January 4, 2022 on a minimum two-year term (outright purchases are not eligible). Offer must be redeemed online by February 3, 2022 at 11:59:59 PM ET. Not valid on prior purchases. Offer is non-transferable and not redeemable for cash or credit and/or may not be combined with any other Motorola promotional offers, rebates, coupons or discounts. Not available to resellers.

  2. Gift with purchase: Lenovo 300e Chromebook 2nd Gen (11.6”, AMD) (Approximate retail value: $449). Please allow 8-10 weeks for shipment from receipt of complete and valid required information/documents.

  3. Limit of one (1) gift with purchase per device purchased. Decisions regarding eligibility to receive gift with purchase in situations of combined offers are to be made in the sole discretion of Motorola, whose decision is final and binding.

  4. Online redemption only; a valid email and Canadian mailing address is required and will not ship to P.O. boxes. To redeem the gift with purchase, visit and enter the following information: your name, mailing address, city, province, postal code, phone number, email address, place of purchase, and IMEI number.

  5. The following products are not eligible for this promotion:

    a. Products purchased or acquired in used or refurbished condition, or through warranty or insurance claims;

    b. Products that were acquired as demo units or provided without cost for training purposes to employees; or

    c. Products returned to the point of sale.

  6. Promotional offer is valid only for legal residents of Canada, age 18 or older, and shall be construed and evaluated according to the Canadian laws. Void where prohibited by law.

  7. Individuals and organizations with a business-to-business account with Koodo may also redeem this offer.

  8. Failure to properly submit all required information/documentation will result in such claim being rejected. Participants will be notified by email if their claim has been rejected, stating the reason for the rejection. A participant may re-submit the claim with corrected or supplemented information/documentation prior to January 19 2022, at 11:59 PM Eastern Time if the claim is rejected at the first time. Incomplete or illegible redemptions, including those with incomplete or unverifiable proof of purchase, will be considered invalid and ineligible. All submissions become the property of Motorola and will not be returned. By registering for this promotion, you agree to receive email notifications regarding the status of your enrollment.

  9. Available while supplies last. Koodo and Motorola reserve the right to remove or amend the offer at any time without notice.

  10. Motorola is not responsible for problems related to computer systems, hardware, software, or equipment, or for programming associated with the promotion or utilized by the consumer, or for other errors, failures or interruption in computer transmissions, communication networks, the website, or network connections, or for any other technical or non-technical error or malfunction.

  11. User must establish and maintain service and be in good standing with the carrier at the time you submit your registration on this site.

  12. Warranty and applicable support is provided directly from the manufacturer, once the product is delivered under standard manufacturer warranty terms.

  13. Motorola’s Privacy Policy is located here.

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