Self Serve
Check your billing and usage, update account information, change rate plan, manage add ons and more without any service fees!
Koodo Assist
Service Fees
Most changes to your Koodo account can be done for free by logging into Self Serve. If you'd prefer to get in touch with us to make these account charges, see our chart below for applicable service fees.
For your security, Koodo doesn’t accept payments or register payment details verbally over the phone.
Self Serve - Free
Customer Service - Not Available
Self Serve - Free
Customer Service - $10
Self Serve - Free
Customer Service - $10
Self Serve - Free
Customer Service - Not Available
Phone activation/account set-up
Self Serve - Free
Customer Service - $40
Self Serve - Free
Customer Service - $10
Self Serve - Free
Customer Service - $10
Self Serve - Free
Customer Service - $10
Self Serve - Free
Customer Service - Not Available
Reconnection from suspension for non-payment
Self Serve - $40 per account
Customer Service - $40 per account
Self Serve - Free
Customer Service - Free
Transfer of ownership
Self Serve - Not Available
Customer Service - $10
Self Serve - Free
Customer Service - Free
Service
Self Serve
Customer Service (by phone)
Phone activation/account set-up
Reconnection from suspension for non-payment
Transfer of ownership
Koodo Assist
Instead of keeping you on hold, Koodo Assist can answer just about any questions and can help you set up a call back if needed.
Already contacted us?
If you've already contacted Koodo but your issue isn't solved then you can escalate it here. We try to provide the best service possible, but we get that some problems are harder to solve than others. If you've tried to resolve an issue without success you can take a look at further options.