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Before you send us an email

Most changes to your Koodo account can be done for free by logging into Self Serve. If you prefer sending us an email so we make those account changes for you, fees are applicable on select services.

For your security, Koodo doesn't accept payments or register payment details verbally over the phone.

Service Koodo Shop Customer Service
(by phone or email)
Add/Remove/Change Add-on
Free
  • Self Serve - Free
  • Koodo Shop - Free with activation or upgrade
  • Customer Service - $10
Free with activation or upgrade $10
Change Address
Free
  • Self Serve - Free
  • Koodo Shop - Free
  • Customer Service - $10
Free $10
Credit card payment
Free
  • Self Serve - Free
  • Koodo Shop - Free
  • Customer Service - Not available
Free Not available
Phone activation/account set-up
Free
  • Self Serve - Free
  • Koodo Shop - $35
  • Customer Service - $35
$35 $35
Change your SIM card
Free
  • Self Serve - Free
  • Koodo Shop - Free with upgrade
  • Customer Service - $10
Free with upgrade $10
Change phone number
Free
  • Self Serve - Free
  • Koodo Shop - Free with upgrade
  • Customer Service - $10
Free with upgrade $10
Plan change (allowed once per billing cycle)
Free
  • Self Serve - Free
  • Koodo Shop - Free with upgrade
  • Customer Service - $10
Free with upgrade $10
Preauthorized payment registration/change
Free
  • Self Serve - Free
  • Koodo Shop - Free
  • Customer Service - Not available
Free Not available
Reconnection from suspension for non-payment
$35 per account
  • Self Serve - $35 per account
  • Koodo Shop - Not available
  • Customer Service - $35 per account
Not available $35 per account
Suspend/restore service for lost/stolen phone
Free
  • Self Serve - Free
  • Koodo Shop - Free
  • Customer Service - Free
Free Free
Transfer of ownership
Not available
  • Self Serve - Not available
  • Koodo Shop - $10
  • Customer Service - $10
$10 $10
Unlocking a Koodo phone
Not available
  • Self Serve - Not available
  • Koodo Shop - Not Available
  • Customer Service - $0
Not Available $0
Phone content transfer
Not available
  • Self Serve - Not available
  • Koodo Shop - $10
  • Customer Service - Not available
$10 Not available

To send us an email

Simply click the link below and fill out the short form. We'll work hard to get back to you within 24-48 hours.

Important: To keep your account secure, we will ask you to log into your Self Serve account to confirm you have authority to make changes to the account.

Send an email  

Before you call us

Most changes to your Koodo account can be done for free by logging into Self Serve. If you prefer calling us so we make those account changes for you, fees are applicable on select services.

For your security, Koodo doesn't accept payments or register payment details verbally over the phone.

Service Koodo Shop Customer Service
(by phone or email)
Add/Remove/Change Add-on
Free
  • Self Serve - Free
  • Koodo Shop - Free with activation or upgrade
  • Customer Service - $10
Free with activation or upgrade $10
Change Address
Free
  • Self Serve - Free
  • Koodo Shop - Free
  • Customer Service - $10
Free $10
Credit card payment
Free
  • Self Serve - Free
  • Koodo Shop - Free
  • Customer Service - Not available
Free Not available
Phone activation/account set-up
Free
  • Self Serve - Free
  • Koodo Shop - $35
  • Customer Service - $35
$35 $35
Change your SIM card
Free
  • Self Serve - Free
  • Koodo Shop - Free with upgrade
  • Customer Service - $10
Free with upgrade $10
Change phone number
Free
  • Self Serve - Free
  • Koodo Shop - Free with upgrade
  • Customer Service - $10
Free with upgrade $10
Plan change (allowed once per billing cycle)
Free
  • Self Serve - Free
  • Koodo Shop - Free with upgrade
  • Customer Service - $10
Free with upgrade $10
Preauthorized payment registration/change
Free
  • Self Serve - Free
  • Koodo Shop - Free
  • Customer Service - Not available
Free Not available
Reconnection from suspension for non-payment
$35 per account
  • Self Serve - $35 per account
  • Koodo Shop - Not available
  • Customer Service - $35 per account
Not available $35 per account
Suspend/restore service for lost/stolen phone
Free
  • Self Serve - Free
  • Koodo Shop - Free
  • Customer Service - Free
Free Free
Transfer of ownership
Not available
  • Self Serve - Not available
  • Koodo Shop - $10
  • Customer Service - $10
$10 $10
Unlocking a Koodo phone
Not available
  • Self Serve - Not available
  • Koodo Shop - Not Available
  • Customer Service - $0
Not Available $0
Phone content transfer
Not available
  • Self Serve - Not available
  • Koodo Shop - $10
  • Customer Service - Not available
$10 Not available

Koodo Assist can help with all things Koodo and will provide an official answer instantly on things like your service, rate plan, e-bills, and much more. If you still need help, Koodo Assist will help connect you with a rep at your own convenient time.

Dial 1-866-99-KOODO (1-866-995-6636).

Hours of operation (local time):

AB, BC, MB, ON, QC, and SK

  • Monday − Friday: 9am - 9pm (local time)
  • Saturday & Sunday: 9am - 7pm (local time)

Atlantic

  • Monday − Friday: 10am - 10pm (local time)
  • Saturday & Sunday: 10am - 8pm (local time)

Koodo Webstore:

If you need assistance with an order you placed online at koodomobile.com, you can use our helpful Order Tracker.

Hours of Operation:

  • Tuesday to Friday: 3pm to 9pm EST