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Language
Region
ON / EN

The Koodo Community is public. Make sure not to post any private information.

Before you send us an email

Most changes to your Koodo account can be done for free by logging into Self Serve. If you prefer sending us an email so we make those account changes for you, fees are applicable on select services.

Service Koodo Shop Customer Service
(by phone or email)
Retail Partner
Add/Remove/Change Add-on
Free
  • Self Serve - Free
  • Koodo Shop - Free with activation or upgrade
  • Customer Service - $10
  • Retail Partner - Free with activation or upgrade
Free with activation or upgrade $10 Free with activation or upgrade
Address Change
Free
  • Self Serve - Free
  • Koodo Shop - Free
  • Customer Service - $10
  • Retail Partner - Not available
Free $10 Free with upgrade
Credit card payment
Free
  • Self Serve - Free
  • Koodo Shop - Free
  • Customer Service - Free
  • Retail Partner - Not available
Free Free Not available
Phone activation/account set-up
Free
  • Self Serve - Free
  • Koodo Shop - Free with vation
  • Customer Service - $35
  • Retail Partner - Free with activation
Free with activation $35 Free with activation
Phone change or upgrade
Free
  • Self Serve - Free
  • Koodo Shop - Free with upgrade
  • Customer Service - $25
  • Retail Partner - Free with upgrade
Free with upgrade $25 Free with upgrade
Phone number change
Free
  • Self Serve - Free
  • Koodo Shop - Free with upgrade
  • Customer Service - $25
  • Retail Partner - Free with upgrade
Free with upgrade $25 Free with upgrade
Plan change (allowed once per billing cycle)
Free
  • Self Serve - Free
  • Koodo Shop - Free with upgrade
  • Customer Service - $10
  • Retail Partner - Free with upgrade
Free with upgrade $10 Free with upgrade
Preauthorized payment registration
Free
  • Self Serve - Free
  • Koodo Shop - Free
  • Customer Service - Free
  • Retail Partner - Free with upgrade
Free Free Free with upgrade
Preauthorized payment change
Free
  • Self Serve - Free
  • Koodo Shop - Not available
  • Customer Service - Free
  • Retail Partner - Free with upgrade
Not available Free Free with upgrade
Reconnection from suspension for non-payment
$35 per account
  • Self Serve - $35 per account
  • Koodo Shop - Not available
  • Customer Service - $35 per account
  • Retail Partner - Not available
Not available $35 per account Not available
Suspend/restore service for lost/stolen phone
Free
  • Self Serve - Free
  • Koodo Shop - Free
  • Customer Service - Free
  • Retail Partner - Not available
Free Free Not available
Transfer of ownership
Not available
  • Self Serve - Not available
  • Koodo Shop - Not available
  • Customer Service - $25
  • Retail Partner - Free with upgrade
Not available $25 Free with upgrade
Unlocking a Koodo phone
$35
  • Self Serve - $35
  • Koodo Shop - Not available
  • Customer Service - $35
  • Retail Partner - Not available
Not available $35 Not available
Unlocking a non-Koodo phone
$35
  • Self Serve - $35
  • Koodo Shop - $35
  • Customer Service - $35
  • Retail Partner - Not available
$35 $35 Not available

To send us an email

Simply click the link below and fill out the short form. We'll work hard to get back to you within 24 hours.

Important: To keep your account secure, we will ask you to log into your Self Serve account to confirm you have authority to make changes to the account.

Send an email  

To mail us your bill payment

Make sure you include your remittance slip with your payment. Include your Koodo account number on your cheque or money order.

Koodo Mobile
PO Box 11005 Succursale Postale Centre Ville
Montreal, QC
H3C 4T5

Important: Allow sufficient time for your payment to reach Koodo by the date shown on your bill. Seven business days may be required for payment by mail. We will credit payments to your account on the day we receive them.

Late charges of 2% compounded monthly (26.82% per annum) will be applied if we do not receive payment by the date shown on the bill.

Before you call us

Most changes to your Koodo account can be done for free by logging into Self Serve. If you prefer calling us so we make those account changes for you, fees are applicable on select services.

Service Koodo Shop Customer Service
(by phone or email)
Retail Partner
Add/Remove/Change Add-on
Free
  • Self Serve - Free
  • Koodo Shop - Free with activation or upgrade
  • Customer Service - $10
  • Retail Partner - Free with activation or upgrade
Free with activation or upgrade $10 Free with activation or upgrade
Address Change
Free
  • Self Serve - Free
  • Koodo Shop - Free
  • Customer Service - $10
  • Retail Partner - Not available
Free $10 Free with upgrade
Credit card payment
Free
  • Self Serve - Free
  • Koodo Shop - Free
  • Customer Service - Free
  • Retail Partner - Not available
Free Free Not available
Phone activation/account set-up
Free
  • Self Serve - Free
  • Koodo Shop - Free with vation
  • Customer Service - $35
  • Retail Partner - Free with activation
Free with activation $35 Free with activation
Phone change or upgrade
Free
  • Self Serve - Free
  • Koodo Shop - Free with upgrade
  • Customer Service - $25
  • Retail Partner - Free with upgrade
Free with upgrade $25 Free with upgrade
Phone number change
Free
  • Self Serve - Free
  • Koodo Shop - Free with upgrade
  • Customer Service - $25
  • Retail Partner - Free with upgrade
Free with upgrade $25 Free with upgrade
Plan change (allowed once per billing cycle)
Free
  • Self Serve - Free
  • Koodo Shop - Free with upgrade
  • Customer Service - $10
  • Retail Partner - Free with upgrade
Free with upgrade $10 Free with upgrade
Preauthorized payment registration
Free
  • Self Serve - Free
  • Koodo Shop - Free
  • Customer Service - Free
  • Retail Partner - Free with upgrade
Free Free Free with upgrade
Preauthorized payment change
Free
  • Self Serve - Free
  • Koodo Shop - Not available
  • Customer Service - Free
  • Retail Partner - Free with upgrade
Not available Free Free with upgrade
Reconnection from suspension for non-payment
$35 per account
  • Self Serve - $35 per account
  • Koodo Shop - Not available
  • Customer Service - $35 per account
  • Retail Partner - Not available
Not available $35 per account Not available
Suspend/restore service for lost/stolen phone
Free
  • Self Serve - Free
  • Koodo Shop - Free
  • Customer Service - Free
  • Retail Partner - Not available
Free Free Not available
Transfer of ownership
Not available
  • Self Serve - Not available
  • Koodo Shop - Not available
  • Customer Service - $25
  • Retail Partner - Free with upgrade
Not available $25 Free with upgrade
Unlocking a Koodo phone
$35
  • Self Serve - $35
  • Koodo Shop - Not available
  • Customer Service - $35
  • Retail Partner - Not available
Not available $35 Not available
Unlocking a non-Koodo phone
Not available
  • Self Serve - Not available
  • Koodo Shop - Free with postpaid activation
  • Customer Service - Not available
  • Retail Partner - Not available
Free with postpaid activation Not available Not available
Service
Self Serve
Customer service (by phone)
Account info (Booster add-on usage, base plan renewal date, etc.)
Free
  • Self Serve - Free
  • Customer service (by phone) - $5
$5
Automatic top-up registration
Free
  • Self Serve - Free
  • Customer service (by phone) - Free
Free
Base plan change or Booster add-ons purchases
Free
  • Self Serve - Free
  • Customer service (by phone) - $5
$5
Change address
Free
  • Self Serve - Free
  • Customer service (by phone) - $5
$5
Make a one-time credit card payment
Free
  • Self Serve - Free
  • Customer service (by phone) - $5
$5
Phone number change
Free
  • Self Serve - Free
  • Customer service (by phone) - $25
$25
Register a credit or Visa Debit card to the account
Free
  • Self Serve - Free
  • Customer service (by phone) - Free
Free
Suspend/resume service for lost/stolen phone
Free
  • Self Serve - Free
  • Customer service (by phone) - Free
Free
Top-up an account
Free
  • Self Serve - Free
  • Customer service (by phone) - $5
$5

To call us

Dial 1-866-99-KOODO (1-866-995-6636).

Hours of operation (Eastern Standard Time):

  • Monday − Friday: 9am - 9pm
  • Saturday: 9am - 7pm
  • Sunday: 9am - 7pm

Ask the Koodo Community