- You do not have a Data Booster® add-on.
Solution: Purchase one by dialling *611 or logging into
prepaidselfserve.koodomobile.com
- You are travelling in the U.S. and you do not have a U.S. Roaming Data Booster® add-on.
Solution: Purchase one by dialling *611 or logging into
prepaidselfserve.koodomobile.com
- Your base plan has expired.
Solution: Top up your account and renew your base plan by dialling *611 or logging into
prepaidselfserve.koodomobile.com
- Your phone has been reported lost or stolen.
If this has been resolved and you want to change this status, dial *611.
- Your account has been suspended due to fraudulent activity.
Please give us a call by dialling *611.
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