Inquiries and Resolutions
The Koodo team aims to provide the best service possible, but we understand that some problems are harder to solve than others. If you've been trying to resolve an issue but it remains unresolved, you can escalate your concern to our management team below.
Once submitted, we will respond within 1 to 2 business days with a scheduled call with our Customer Resolution Management Team or a detailed written response addressing your specific concerns. We take all complaints seriously and appreciate you bringing this matter to our attention.
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If your Koodo-related issue hasn’t been fixed successfully, the CCTS might be able to help:
Commission for Complaints for Telecom-television Services (CCTS)
CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you. To learn more about CCTS, you may visit its website at
CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you. To learn more about CCTS, you may visit its website at
ccts-cprst.ca
or call toll-free at 1-888-221-1687
.